I finally received a refund for one of the Kids Electric Ride-on which I returned. Refund for the Vehicle which Selfridges received back on 21st July, this was after Selfridges admitted they have received it and it has been lost within their distribution centre. I have still been calling Selfridges and emailing them every other day regarding my other return which they received back on the 29th July. I keep getting told either it's with the inspection team or someone else is dealing with it and someone will get back to me. Eventually, I received a phone call on Wednesday 12th August from someone from Selfridges who told me a refund had been issued on the 11th August and should be with me by the end of the week and he gave me a £50 voucher as compensation for my troubles. I did not receive an email confirmation that a refund had been processed so again I called Selfridges on Thursday 13th August. The advisor I spoke to said that no refund has been processed for this Item and again someone else will be in touch. No one got back to me so again I called Selfridges on Saturday 15th August and the advisor I spoke to said someone will get back to me by email by 3 pm. I received an email from George who said the returns team have an issue with my return and have decided that they will not give me a refund. And he has requested for them to provide him with additional info regarding this. He also requested info regarding the fault as well as mentioning the faults of the first vehicle which I returned. This has all got me confused and stressed the First Vehicle was faulty and it was not going straight it was tilting to the left whenever you try to drive straight and that is why I returned it. This item got lost in Selfridges own Distribution Centre and after all the emails and phone calls during 3 Weeks Selfridges gave me a refund. Why is George quoting the faults of the first return when this vehicle was lost as Selfridges admitted. The Fault with the Second Vehicle is there was a Wire which is detached from the Vehicle Motor and I noticed this as soon as I took the parts out of the box. For this reason, I did not even attempt to build the vehicle and called Selfridges straight away to arrange a return for this. Again it is coming up to 3 Weeks and Selfridges are now saying they will not give me a refund, This is absolutely ridiculous. They give me a £50 e-voucher and tell me they will not refund my £230 they can take that voucher back I just want my refund for the faulty item. This whole experience has been a nightmare for me and my family. The amount of stress Selfridges has caused me in the last few weeks is unbelievable. I did not order 2 Kids electric ride on worth £220 each and £10 each for delivery for FUN neither did I order them to have them delivered so I can just LOOK at them and send them back to Selfridges. I ordered them as a gift for my Niece who is still waiting for her birthday gift. I want my refund as a customer I have not done anything wrong I received Faulty Items and I returned them. I am sick of all the excuses and problems Selfridges have created. They get things mixed up they get the info incorrect and I am the one who is suffering in all this. The other thing is I provided a Cover Letter attached securely inside the boxes of both Vehicles which clearly states what the Faults are with each Vehicle and why I have returned them. I just want this nightmare with Selfridges to end so I can put it behind me and move on, I will have to seek legal advice if this endless nightmare continues. I am also attaching a picture that clearly shows there is a WIRE DETACHED FROM THE MOTOR. If that is not classed as faulty then what is.