SelectHomeWarranty

My experience with All Boro Plumbing was terrible. I hope that you have more people on your staff that represents your company in a more pleasant way. Unpleasant people give your Company a bad name. The Customer Service was good but the Sevice was unappreciated.

After renewing my home warranty, I saw Select Warranty had over 3,000 complaints and was not accredited by the BBB. I will follow up with a phone call when I complete this survey.

The customer service has been good, problem is they dispatched a technician and after sending back the dates that would work, we heard nothing. Looked up their contact number on google and the companies (technicians) voicemail went to a persons name, not a business and no return call. Waited a week and still nothing. Called Select Warranty, they tried and got no answer as well, so now we wait for them to locate another company up to 48 more hours. It has been a week today.

Used them for my AC the guy that came out said the only reason he came was he lived 1 mile away. The company doesn't pay him so he doesn't do much work with them anymore.

I called Select Home Warrenty to file a claim. The operator was adequate, she took my information and after a long wait on the phone, the claim was filed. The call was cold and lacked and air of any warmth or friendliness, but she got the job done.

Fairly straightforward pricing. Reviews seem decent. They did try to upsell multi year. No review of the company themselves as of yet.

I purchased this 3 months ago and had to get my payment declined to get answers and even get my policy! I've heard good things so I hope this was a fluke!

So far they are better than American Home Shield (which was THE worst!). I have only had to use them once and had to put that on hold because of COVID so the jury is still out as to if they are a good company or not. The service reps are usually polite though the last one was a bit of a fast talker. He did give me a good deal on a renewal, so I can't complain about that. Overall, I'm happy so far, but with reservations.

Though understanding trying to get more sales from a customer there was an overload of sale pressure at the get go.
However seeing overall reviews I am happy with the price and wait to see how future experiences will be.

I reviewed Select Home Warranty online before contacting them to sign up. While the agent that answered my call wasn't very enthused about taking my phone, I was however pleased with the plan that he offered me. I haven't had to make a service call yet, but I will be back to write my review on that experience when it's time. Also I would not that the email from the agent also has this statement "It was truly a pleasure dealing with you and if there is anything I can do for you in the future, please do not hesitate to ask." I think DEALING with someone sounds like that person was a pain to begin with. How about SPEAKING or ASSISTING, not dealing.

Select Home Warranty offers a cheaper price than other home warranty companies. The service call fee is even one of the cheapest. One recommendation for the company is to make sure that the information on file is correct. For example: I renewed my policy and when I called back to ask a question regarding the policy, a representative said he saw a note that I "refused to renew my policy". I explained that I had indeed renewed the policy and that the notes were incorrect. It's things such as this that need to be corrected. I have also had issues with having to resend documents multiple times in the past because I was told they did not receive the document/documents.

I was assigned someone to come look at our AC, after speaking with the person assigned they could not come for 3-4 weeks. SHW is supposed to be looking for someone else to service the AC so just hoping they follow through with someone that can come sooner.

They get contractors/techs to respond to the claim quickly but in the past, I noticed that they do not cover many things that they lead you to believe that they do. Hopefully for the claim I just filed, I'd not have to come out of pocket for more than the co pay

I called to get my icemaker repaired, and was told it wasn't covered under my current contract, but that I could add it for $39.99 annually, which I am going to do. I feel it's worth it, and glad to have the option to get this added at a reasonable fee!

I don't like the website it's not like others. I don't like when you file a claim you still have to call in etc. they take to long to process a claim.

I have had to find my own Technition. SHW
Was not able to get a Technition out to me. I had to find my own pay them and send in the invoice to be reimbursed. It took a long time and several phone calls to get paid and when I did get reimbursed it was less then what I paid.

Still waiting on the status of my claim I requested a month ago. The email said to get in contact with someone to fix it. I thought that's what I was paying you guys for. Also Do I send the claims form before or after I have it fixed.

Furnace would not run on auto talked to three different people over a ten hour time trying to get service this was on sunday 1/5 finailly the last person told me would have to wait till monday but could get someone my self and be reminburst but contract said have to use there service to be paid did get fixed on 1/7 is all weak end problems handle this way and what if it would have been below 0

I have had some difficulty getting Select to find and assign a repair person in my area. I finally had to replace myself garbage disposal for which they reimbursed me for the new one, I am still waiting over a month on them assigning someone to do an electrical repair of a light switch in my kitchen.

Overall, grateful that they have covered my issue (although I have not been reimbursed as of yet) but they have MANY steps to endure to accomplish anything! They have been pleasant and report that my issue has been covered fully but I have had to call them and be transferred around numerous times in order to get anything accomplished. Compared to other warranty companies i have been with, I would say its the same if not a little better to work with them. But it's taken wayyyy too much back and forth.

It was a typical SHW discussion. They were quick to pull up my account and claim information. The claim was denied because they don't cover Freon leaks like other warranty companies.

When we singed up for the warranty that was actually was recommended to us by a friend we spoke to sales rep that basically told us you pay now and everything is covered after except the service fee for them to come out. I understand the contract and all the details are not possible to be discussed but i am in sales myself and always make sure to highlight most important parts of the contract verbally.We were short by 7 days to be fully covered to fix our washer because of 30 day policy after signing up and it was very frustrating.
Also the timing for the claim to be processed and the tech coming and first to check it out and then fixing it took almost 3 weeks. With 3 kids and 3 weeks not be able do the laundry is a lot! There's should be better way to process these quicker.

I'm generally happy with Select Home Warranty. They do a good job of keeping in touch, and they did approve an important claim. My only hope would be for a quicker approval process. After the mechanic's diagnosis, I believe I had to wait a total of 3 days for approval.