• SelectHomeWarranty

SelectHomeWarranty

Overview

SelectHomeWarranty has a rating of 2.1 stars from 958 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SelectHomeWarranty most frequently mention water heater, maintenance records, and fine print problems. SelectHomeWarranty ranks 79th among Home Insurance sites.

  • Service
    198
  • Value
    198
  • Shipping
    36
  • Returns
    44
  • Quality
    182

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
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Neutral
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Negative
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What reviewers want you to know

Positive highlights

  • Was looking for a better rate on home warranty and saw all the positive reviews with Select Home.
  • I hope and wish certainly that Select Home Warranty values customer service!

Critical highlights

  • I submitted a claim for a water heater leak- DENIED because of fine print.
  • Denied claim due to not having maintenance records from before we purchased the house.
How would you rate SelectHomeWarranty?
Top Positive Review

“Very satisfied.”

Michael L.
1/18/23

I was having a problem with my garage door not closing properly. I contacted select home warranty and relayed my problem to them. The next day i received a service call from King Garage Doors from Bartlett Illinois, advising me they would be at my home later in the day. They kept me updated as to when service tec would be at my home. The problem with my door was taken care of. I'm very happy with the service from King Garage and Select Home Warranty.

Top Critical Review

“Horrible home warranty company”

Niyousha P.
2/2/24

DO NOT sign up with them! Purchase home warranty back in September of 2023 based on an advertisement I received in the mail they claiming that they provide Free roof leak coverage! When I wanted to use them this winter for my roof leak, they denied it. So far I had 3 different issues that they denied all of them. Horrible company and Big Scam! They charged me $75 to cancel my membership?! They are ripping of people! All their agents are located outside US!

Reviews (958)

Rating

Timeframe

Other

Reviews that mention popular keywords

home warranty (350) customer service (189) water heater (35) maintenance records (18) warranty company (92)
Thumbnail of user niyoushap
1 review
0 helpful votes
February 2nd, 2024

DO NOT sign up with them!

Purchase home warranty back in September of 2023 based on an advertisement I received in the mail they claiming that they provide Free roof leak coverage! When I wanted to use them this winter for my roof leak, they denied it. So far I had 3 different issues that they denied all of them. Horrible company and Big Scam!

They charged me $75 to cancel my membership?!
They are ripping of people!
All their agents are located outside US!

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Value
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Thumbnail of user Rpeters826
1 review
0 helpful votes
January 10th, 2024

Purchased a SELECT home warranty in Aug 2023. Filed my first claim online Jan 2024 fof my High End GE Monogram Microwave. Select sent me an email declining my claim because of the age of the appliance. They offered $95 towards the purchase of a new Microwave. In the contract under FAQ: " The age of a home or its systems and appliances does not matter to SELECT". AVOID SELECT. ALL AGENTS AND CUSTOMER SERVICE IS IN INDIA.

Products used:
Purchased a New Microwave WOLF

Thumbnail of user vbullard.vinson
1 review
0 helpful votes
December 27th, 2023

I purchase a home repair warranty from Select Home Warranty October 2023. Monthly payment $39. December 20,2023, initially low water pressure in downstairs shower. Then no water at all from downstairs shower. I filed a claim because I was covered for "plumbing systems". Claim denied. Then agent tried to sell me another warranty that would cover the "optional" items, like repair of the shower. When is a shower not a part of a plumbling system? This company is a rip off.

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Thumbnail of user pkb14
1 review
2 helpful votes
November 17th, 2023
Verified purchase

This is my first year with Select home warranty company and requested three repairs. They declined all three. Counter top microwave (expensive one), cooling issue in summer and now heating isdue. Every time, we had to pay $100 as up front tech fee/visit fee as per contract, but they declined repair each time on the grounds that you don't have three year service records. All this process took each time 2-4 weeks for getting a NO answer. This company is a scam. They have 11 five star reviews on their website, probably all by themselves. Please do not waste your time and money with this company.

Products used:
These are service providers, no product

Thumbnail of user samanthac1137
1 review
1 helpful vote
November 5th, 2023

Worst customer service. I had to be following with the company they contracted and no one calls you back. Plan to cancel. Stay away from them.

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Value
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Thumbnail of user kimberlyc2349
1 review
0 helpful votes
March 1st, 2024

I had a great experience with my sales rep UNTIL I paid for my policy then nothing but the run around and ignoring me. TONY G promised me things that he has yet to deliver, and when I reached out to him, crickets. Now I have called the company for clarification and for my issue to be fixed, and I am on hold for 47 mins with no resolution and nothing being done to help me. I even have screen shots and emails to back me up. All my items I wanted on the policy are not on there, even though he charged me extra for them. No need to follow up with me, I asked to cancel, they said they would look into it. DONT USE THEM, ITS A SCAM AND A LIE.

Thumbnail of user nwardband
1 review
0 helpful votes
February 23rd, 2024

When purchasing my warranty, the sales representative assured me that Select Home Warrant does not employ foreign call centers. Unfortunately, that was a massive lie, as the only English-speaking, United States-based assets of Select Home Warranty is the sales team, every other facet of their organization is outsourced to the Philippines. I filed a claim for a faulty water heater, citing a puddle of water under the unit, the pilot light being out, and the smell of gas in my furnace room. The person I spoke to authorized me to contact my own service provider. Two minutes after concluding the call, I received a message that the claim was denied as they do not cover leaks. I called back and spoke to a horrendous call center representative who did nothing but repeat the content of the e-mail over and over. I asked how they can make a determination when there is no diagnosis from a service professional. I asked over 15 times to speak to a supervisor, and this person repeatedly told me he would not connect me to a supervisor and was the top person in his department. He also informed me that only their sales team is based in the United States. Select Home Warranty will obviously do anything to avoid paying a claim and can magically diagnose an issue without a service professional's diagnosis.

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Thumbnail of user yvonnemorrisonpip
1 review
2 helpful votes
October 10th, 2023

In january they sent out a contractor at 10:00 at night in a car full of kids to examine my bathroom leek. The man took my $75 and never came back so now waiting almost a year and getting a run around i cancelled my policy and they charged me another $75. Now $150 later and numerous monthly permiums spent still do not have this fixed. They are the biggest rip offs out there. Did i mention im a disabled scenior on Social security. Shame on them

Products used:
Broken bathroom pipes

Service
Value
Quality
Thumbnail of user domenic242424
1 review
0 helpful votes
October 11th, 2023
Verified purchase

Awful customer service. They will hang up on you when you ask for a manager. They don't want to pay to replace your item. They give you the lowest amount possible. Don't do business with them go to Cinch. I made the mistake of switching companies and I regret it big time.

Tip for consumers:
Outsourced customer service that just reads from a script then hang up when you ask for a manager

Products used:
Home warranty

Service
Value
Quality
Thumbnail of user susand2768
1 review
3 helpful votes
February 3rd, 2023
Verified purchase

Look at the Better Business Bureau. Over 3400 complaints filed. I talked to our State Attorney General's office and was told they get complaints DAILY. Technicians never show up, return phone calls or answer text messages. I had four appointments for four hours each and all no show. Same two companies were used to get appointments who have no online presence and out of state phone numbers. SCAM

Tip for consumers:
Don't use this company

Products used:
None. No one ever came

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Value
Quality
Thumbnail of user hassanj29
1 review
0 helpful votes
December 12th, 2023

Run away & Avoid this company like the plague. Used the service just once & was declined, even after having a three way concall with the service tech that performed the diagnostic who they hired and who verbally explained the Select home warranty that the compressor failure was due to a mechanical pump failure which is completely covered under the home service plan policy. Select home warranty denied the claim based on some policy document paragraph they were referring that this was an electrical failure (which it was not) & hence they would not pay A complete sham & totally dishonest. I asked for a refund since I paid for the next year in advance. Took forever to get my check back & dealing with the incompetent customer service was a complete nightmare.

Thumbnail of user jamesb9038
1 review
0 helpful votes
December 9th, 2023

Poor costume service
Do not pay what the contract says
Call backs are impossible to get.
They do not send professional like contact
States

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Value
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Thumbnail of user changya
1 review
0 helpful votes
December 27th, 2023

I started the policy on November 23,2023. The sale agent
Is a liar, who told me that the policy start after 30 days and I
Can cancel in the middle of the year without cancellation
Fee. After 32 days, my fridge had a problem, so I submit a
Claim. Then the agent told me that there is a fine print, If I
Pay by credit card, the waiting period is the 35 days instead
Of 30 days (which is Dec. 28,2023). Then I decided to
Cancel the policy on Dec 27,2023, the agent told me there
Is a $75 cancellation fee. It is totally ridiculous that they
Charge the cancellation fee for a policy that never started
And I never used. And they refused to refund the two
Monthly charge ($42*2 = $84). So they just scam customers
To pay $159 for a policy that never take effect for even 1 day!

Tip for consumers:
Horrible service, stay away!

Products used:
home warranty service

Service
Value
Shipping
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Thumbnail of user ashh62
1 review
0 helpful votes
January 24th, 2024

Stay away, save your money and your home from them. The technicians that Select sends are third party companies and they hardly care about customer safety. They just do basic check marks and leave ASAP collecting their visiting FEE.

Last year in 2023, I had our HVAC circuit breaker trip off on multiple occasions leaving us with non-functional HVAC units. So I called Select Home Warranty, two times for HVAC and one time for their electrical technician to ensure the system is NOT malfunctional as this was happening and they could NOT figure out what's going on. Select customer support personnel were NOT ready to accept that this is the same issue and that their technicians need to perform a thorough diagnosis. Each time Select sent their so called "Licenced" technicians who just did reset the circuit breakers and would say that the system is fine. On Jan 14th, 2024 due to their negligence I had a fire incident at my home and had to call 911.

Select customer support is so SHAMEFUL that after the fire incident that took place in our home they are now NOT responsive and NOT sharing any details from the previous visits. Their customer support manager was supposed to call us within 3 hours on Jan 14th, and it has been more than 2 weeks now we haven't heard back.

SHAMEFUL, DISGRACEFUL. Would NEVER recommend this SHAMEFUL company to anyone. PERIOD.

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Thumbnail of user sameerb27
1 review
0 helpful votes
November 21st, 2023

I advise every single homeowner not to sign up with this company it's just a scam. Trust me on this they took your money when you need them. You lucky if they send someone after one week or 10 days or maybe two weeks or three weeks this is what happened with me with my heating system and if they do send someone no experience at all, and no matter what you have to pay the hundred dollars
I will not stop writing warning people about this company for the worst experience having to me in the last month so please do not sign with this company you are just wasting your money two years $50 a month went to the drain so don't waste your money

Service
Value
Thumbnail of user davidg6313
1 review
0 helpful votes
October 4th, 2023

They are hard sellers but Select Home Warranty runs you in circles, delays, and delays for claims over $200. They sent out their own contractor who submitted the claim and Select Home Warranty kept telling them they would respond in 24 to 48 hours. They never responded to their own contractor. I ended up having to pay the contractor and never got reimbursed.

Tip for consumers:
Select Home Warranty runs you in circles, delays, and delays for claims over $200. They sent out their own contractor who submitted the claim and Select Home Warranty kept telling them they would respond in 24 to 48 hours. They never responded to their own contractor. I ended up having to pay the contractor and never got reimbursed.

Products used:
Select Home Warranty runs you in circles, delays, and delays for claims over $200. They sent out their own contractor who submitted the claim and Select Home Warranty kept telling them they would respond in 24 to 48 hours. They never responded to their own contractor. I ended up having to pay the contractor and never got reimbursed.

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Value
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Thumbnail of user sh757
1 review
0 helpful votes
November 7th, 2023

No contractors will do work for this company. If you pay for the work out of pocket it is difficult to receive reimbursement. SHW does everything possible to not reimburse. There are also low reimbursement amounts that are not advertised, but are in the small print. Not worth the money.

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Thumbnail of user christiani13
2 reviews
1 helpful vote
July 1st, 2020

I honestly don't have any more time to give to this company, so I will keep it short here and move on.

DO NOT PROTECT YOUR HOME WITH SELECT HOME WARRANTY!

I had two homes with them protected for 3 years and had to cancel both after a year when I realized nothing is going to change with them. They will give you more headaches than peace of mind when it's time to filing a claim or reimbursement.

Worst off, it that when I called to cancel, they kept hanging up the call on me, I had to call multiple times, they refused to disclose my refund balance and said a billing agent will follow up with me later. Long story short, they tried to steal my balance to force me not to cancel, but it was not worth it anymore so I still canceled.

Thumbnail of user shivanikaul299
1 review
0 helpful votes
March 15th, 2024

BEWARE! Please don't trust SHW. They hardly cover anything. We have a leak in the master bathroom, they sent a technician. The technician was from Happy Plumbing. The technician spent 5 minutes literally to assess the damage and said that he will send the report to warranty company. He came back in 20 minutes and said that the warranty company will not cover the damage. He then said that if I decided to get the damage fixed it would cost be $185 to replace the drain cork. If it didn't fix the problem, then he would have to cut the wall and check. I asked him if he could explain, what the problem was and where exacttly the leak was so he said, he was not sure what exactly the pproblem was. He took $70 for nothing. Select home will never give you details of what is covered and what is not. On a call, they will tell you that there are no exclusions, they will cover everything and we just have to pay $65 service fees. Since I was really disappointed by their service, I requested to cancel my account. The representative (Joseph) kept blabbering about why Select is better than the rest. For 10 minutes I kept requesting him to cancel but he would not listen, he was still trying to convince me to stay with them but eventually when he realized that it was not going to work, then he said that if I discontinue the service, they would charge me $75. These guys are scammers! Karma is going to get them. They play with people's hard earned money.

Thumbnail of user colinb213
1 review
2 helpful votes
August 4th, 2020

Salesman lied.
Service center incompetent.
Contract worth less than the email it came with.
Have canceled and waiting for refund. Let's see how long that takes.
Total scam.

Thumbnail of user jay.pr.sharma
1 review
1 helpful vote
October 18th, 2023

Never use SHW for any home warranty. They are the worst and all fine lines. Contract says repair or replace any appliance upto $500 and then it says if repair cost is above the value they will not pay above the depreciated value which can be < $200 or < $100 which is useless. If i have to buy an appliance which will cost $800+ then what is the point of having such warranty.

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Thumbnail of user matthewh2039
1 review
3 helpful votes
April 25th, 2023

Filed 3 claims in the course of a year and a half all three denied bogus reasons total scam they look for any reason to deny your claim and when all else fails for them they say depreciation and will only offer you $200 at most and only after you submit a paid invoice. Customer service works off flow charts which is circuitous and gets you nowhere. Even talking to a manager has the same result and excuses. They say they are in NJ but I'm almost certain they are not

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Thumbnail of user jh702
1 review
1 helpful vote
November 15th, 2019

Made one claim in a year, they sent out a very unprofessional, late technician who spent 15 min to tell me my A/C was out. He collected $60 and left. SHW did nothing to repair my unit because it was a leak and they don't cover Freon leaks. Come renewal time they called me everyday, 3-4 times a day and then when I addressed my reasons for not renewing the customer service rep got an attitude. Don't waste your time or money with these people. This is the first warranty I've ever purchased and I won't buy another one. BEWARE

Thumbnail of user maherk9
1 review
3 helpful votes
February 16th, 2023

It has been one of the worst experiences ever with a claim, due to the fact, my first claim was for a dryer over 10 years old they will not fix or replace. I was offered $100 period
Second claim for a furnace. It has been two weeks after they sent me a company and my furnace is not working. Still no response no approval no communication. Every time I call they will say will get back to you within 24 to 48 hours.

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Thumbnail of user karenk1340
1 review
0 helpful votes
August 14th, 2020

I have had a really bad experience with this company. The technician's diagnostics are always in favor of the company to avoid any cost to them but you will end up paying a lot to get diagnostics and only to find out that they don't cover the problem. My washer broke in May they did not cover and now My AC broke and blamed an electrical issue where my AC was working before they came but was not cooling. My entire cost with this company is $3000 which they would have to pay. They avoid their contract loopholes.
I STRONGLY SUGGEST NOT TO BUY HOME WARRANTY THIS COMPANY. When your appliances break, they will find a clause that fits the diagnostics and won't cover anything. They on; ly take your money by giving you great promo but when it comes to real problem, they will not cover.

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From the business

FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.

Company Representative

Thumbnail of user scottj232
scott j.
Typically does not respond to reviews

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