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Seeking Alpha has a rating of 3.42 stars from 356 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Seeking Alpha most frequently mention customer service, investment decisions, and stock market. Seeking Alpha ranks 5th among Stock Trading sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
No positive highlights yet
I subscribed for the first time in early March 2023. Seeking Alpha Pro always keeps me updated on the market outlook, my portfolio, breaking news, what stocks are worth looking at, etc. Also, one gets a detailed analysis of individual stocks from various analysts. It helps a lot to assess each stock. Daily emails. I am very satisfied, and I highly recommend Seeking Alpha Pro.
I tried a promotional subscription from Seeking Alpha and I was unknowingly renewed at their ridiculous rate of 236.00 $. It took me three phone calls and a week and a half to talk to a manager, only to be denied any kind of a refund. These people are all about the money, beware.
My main complaint is that customer service does not email you to advise that your free 2 week subscription is up and that your credit card will be charged if you do not cancel. I complained about the fact that a charge was made for a servce I did not want and didn't even know I had subcribed to. I was told that they do not issue refunds afer the charge was made. I rang them on the 26th. Customer service said they would issue a refund provided I took a two year subscription at their special rate. This I did and my credit card was charged on the 26th. There was a refund issued on the 6th of December but since I did not call them until the 26th to complain I did not know how the refund could be issued dated the 3rd when I did not ring them until the 26th. I needed a clarification and the agent said I did not ring on the 26th about the matter of the refund and that he would deny that any such conversation happened. He would not answer my question and hung up on me. I have completely lost trust in Seeking Alpha and can only advise that you be vigilant with subscriptions and do not allow automatic renewal in your paypal account.
Tip for consumers:
It would be helpful if emails were sent to advise users that their subscritption is due to expire and your credit card is going to be charged - even for 2 week free trials subscriptions.
Products used:
Seeking Alpha premium
I took advantage on 2/21/22 of their 14 day 1/2 price offer free trial on the "premium service" with no charge until after the free trial period.
You cannot share your subscription w your spouse/partner either.
They charged my credit card immediately.
I canceled on the 12th day and now I'm trying to get a refund. So far unsuccessful.
Update: I was contacted by SA and they said the free trial was not available when you use Apple Pay which THEY offered as a payment option.
They offered an additional 14 day free trial but I declined.
I did get my money back by rejecting the charge on my cc
I have updated the stars fr one to two for their effort.
Tip for consumers:
Not a good value in my opinion
Products used:
Nothing
Hi Stephan,
Thanks for you feedback, and apologies for any inconvenience caused.
You were billed upfront since your purchase to our subscription was made directly via Apple.
As per our records show, the subscription was cancelled and refunded.
If you come across any further concerns, please reach to us at subscriptions@seekingalpha.com and one of our representatives will be glad to help.
Best,
The Seeking Alpha Team
I was drawn to seeking alpha based on their claim that their recommended stocks outperform the market at an exceptional rate. Over the past year, much of my stock market success has come from Motley Fool. I think it's fair to say I will allow my SA subscription to expire, and go full throttle with the fools.
Hi Charles,
Please be informed that it is our endeavor to make the site as user-friendly and beneficial as possible, and we will ensure that the feedback reaches our Product team for further analysis and improvements.
I would also like to thank you for your valuable feedback as feedback like this, helps us to constantly improve.
In case you need any help with your account or subscription please write to us at subscriptions@seekingalpha.com. We'll be glad to help!
Best,
The Seeking Alpha Team
Seeking alpha has some nuggets of great information in some of their articles. However any serious negative or challenging questions to authors on the site results in your posts being deleted. This service can be an echo chamber unless you are pure vanilla and never have challenged topic to bring. You can learn some information from some authors but the editors suck.
Hi Kenneth,
Thanks for your note.
We strive to ensure all our articles are factually correct but we do not keep any biases towards anybody's opinion. Authors are allowed to publish bullish/bearish articles on stocks that are long/short (respectively), providing they disclose their bias. Active investors with "skin in the game" often have some of the most articulate opinions on a stock, and we encourage them to publish their opinions on Seeking Alpha.
If you find a Seeking Alpha article containing a material factual inaccuracy, you can dispute it using the following steps:
Submit a dispute by emailing disputes@seekingalpha.com. Please be sure to include a link to the article under dispute in addition to the above information.
Identify precisely which section of the article you dispute (quoting the text), and provide supporting evidence of your claim that the article is materially wrong.
(Please do not use the dispute process to disagree with the author. Everyone is entitled to his or her opinion about a stock; that's what makes a market.)
In any case, please always feel free to write to us at subscriptions@seekingalpha.com
Best,
The Seeking Alpha Team
Lost synchronize ability with my 3 brokerage accts. Customer service are foreigners, barely understand them - they could not reconcile my issue - issue still unresolved after 3 attempts, pitiful fulfillment of customer service
Hi Mel,
Thanks for your feedback and we apologize for any inconvenience caused.
It is always our endeavor to provide you the best User experience. To help you with the issue your are facing one of our representatives will reach out to your promptly on your contact no. We have on file.
In any case, please always feel free to write to us at subscriptions@seekingalpha.com and one of our representatives would be glad to help you.
Best,
The Seeking Alpha Team
The administrators aggressively censor legitimate content and a lot of the contributors are either clueless or conflicted.
Hi,
Thanks for your note and we apologize for any misunderstanding.
Every contributor on our website goes through a rigorous screening process. Every article posted on our website goes through a rigorous editing process to ensure quality and accuracy.
If you feel the need to dispute an article, or any of the facts in it, please do it from the article page itself. You will find a link to do so in the 'About us' section at the bottom of the article.
You may also contact our editorial team directly by writing to editorial-issues@seekingalpha.com. One of our product managers will read your email promptly, and address any issue.
Best,
The Seeking Alpha Team
A good service has become worthless since SA embraced the old chestnut: Elliott Wave Theory. There isn't any statistical work that supports this woebegone analysis.
Horrible. Took. Over 5 calls to fix
Started premium service on a monthly basis
Converted to annual service as of June 9
Received receipt confirming same
Just revive monthly credit card receipt indicating
You again charged my credit card for july9 -/aug 9
Will advise credit card co never to honor charges to my account by seeking alpha ever again
Hi Harvey,
Thanks for your message and we apologize for any inconvenience or misunderstanding.
Our records show that you had subscribed to the Annual subscription via our website on June 09,2021 and thus you were charged an annual fee. However, you had a monthly subscription signed up via Apple for which you were directly charged via Apple on two occasions, on April 08,2021 and May 08,2021.
As you may be aware that credit card charges do not materialize before becoming a part of your monthly statement, the charges may have appeared on your card a month or 2 following and now due for payment. You may also contact your credit card provider to check the original transaction date of the charges in question.
Furthermore, please be informed there are no other charges associated with your Seeking Alpha account.
In case you need any help with your account or subscription please write to us at subscriptions@seekingalpha.com. We'll be glad to help!
Best,
The Seeking Alpha Team
I made a lot of money doing the opposite of what a lot of these posters present but I can't get over the moderators "reviewing" comments and allow only the vicious left-wing ideology to be prevalent...
A lot of reasonable and respectable content but the purveyors made me so sick I deleted the app...
Hi Troy,
Thanks for your note and we apologize for any misunderstanding.
Every contributor on our website goes through a rigorous screening process. Every article posted on our website goes through a rigorous editing process to ensure quality and accuracy without keeping any biases towards any race, creed and ideologies.
If you feel the need to dispute an article, or any of the facts in it, please do it from the article page itself. You will find a link to do so in the 'About us' section at the bottom of the article.
You may also contact our editorial team directly by writing to editorial-issues@seekingalpha.com. One of our product managers will read your email promptly, and address any issue.
Best,
The Seeking Alpha Team
Who post articles to generate new subs replacing lost subs who either blew up or lost their investing accounts following those recommendations, rinse, repeat. * Be warned all borrowing a page from TWTR SA allows/assists any subs salesman to block/delete any and all comments its authors don't approve of, all marketing like TWTR. And they have been deleting politically incorrect comments
As far as financial headlines SA relies on free alerts from Marketwatch, CNBC etc to report business news so you may read about those hours later after financial media's reported them or even not at all. They really just focus on promoting subscriptions salesmen now. That's their business model
Hi Fred,
Thanks for your note.
We strive to ensure all our articles are factually correct but we do not keep any biases towards anybody's opinion. Authors are allowed to publish bullish/bearish articles on stocks that are long/short (respectively), providing they disclose their bias. Active investors with "skin in the game" often have some of the most articulate opinions on a stock, and we encourage them to publish their opinions on Seeking Alpha.
If you find a Seeking Alpha article containing a material factual inaccuracy, you can dispute it using the following steps:
Submit a dispute by emailing disputes@seekingalpha.com. Please be sure to include a link to the article under dispute in addition to the above information.
Identify precisely which section of the article you dispute (quoting the text), and provide supporting evidence of your claim that the article is materially wrong.
(Please do not use the dispute process to disagree with the author. Everyone is entitled to his or her opinion about a stock; that's what makes a market.)
In any case, please always feel free to write to us at subscriptions@seekingalpha.com
Best,
The Seeking Alpha Team
You are forced to sign up if you want to read the full article, then when you sign up they plague you with offers and their premium service is so pricey and yet so useless that it's unreal that there not 10X more bad reviews online
Hi Barry,
Thanks for your reply, and we apologize for any inconvenience or misunderstanding.
We recently changed our paywall structure for Seeking Alpha Basic members.
You can read more about the recent changes here - https://seekingalpha.com/article/4396836-important-update-for-seeking-alpha-users
The monthly article limit is dynamic to the individual member, based on the device they use, the traffic source and a number of other parameters.
To gain unlimited access to all articles and news, in addition to other tools and features mentioned here, please subscribe to Seeking Alpha Premium.
https://seekingalpha.com/checkout?service_id=proresearch
In case you need any help with your account or subscription please write to us at subscriptions@seekingalpha.com. We'll be glad to help.
Best,
The Seeking Alpha Team
The idea of the site is a great one. And if you can be a good little boy or girl, you can make a few dollars. But the site is clearly biased towards a select group of authors, who are able to ignore article and comment quality requirements, simply because they are (1) popular or (2) parrot what seems to be the rhetoric of the editorial team.
Tip for consumers:
Keep your head down if you want to stay a contributor.
Hi Daniel,
Thanks for your note, and we apologize for it took us this long to reach back to you.
Every contributor on our website goes through a rigorous screening process. Every article posted on our website goes through a rigorous editing process to ensure quality and accuracy.
If you feel the need to dispute an article, or any of the facts in it, please do it from the article page itself. You will find a link to do so in the 'About us' section at the bottom of the article.
You may also contact our editorial team directly by writing to editorial-issues@seekingalpha.com. One of our product managers will read your email promptly, and address any issue.
Best,
The Seeking Alpha Team
It can be fun to argue with prejudiced participants and authors. But the advice is awful.
SA can be fun. But the advice is horrible. If you want to lose follow Seeking Alphas advice.
Hi Jesse,
Thanks for your note and we apologize for any misunderstanding.
We strive to ensure all our articles are factually correct but we do not keep any biases towards anybody's opinion. Authors are allowed to publish bullish/bearish articles on stocks that are long/short (respectively), providing they disclose their bias. Active investors with "skin in the game" often have some of the most articulate opinions on a stock, and we encourage them to publish their opinions on Seeking Alpha.
If you find a Seeking Alpha article containing a material factual inaccuracy, you can dispute it using the following steps:
Submit a dispute by emailing disputes@seekingalpha.com. Please be sure to include a link to the article under dispute in addition to the above information.
Identify precisely which section of the article you dispute (quoting the text), and provide supporting evidence of your claim that the article is materially wrong.
(Please do not use the dispute process to disagree with the author. Everyone is entitled to his or her opinion about a stock; that's what makes a market.)
In any case, please always feel free to write to us at subscriptions@seekingalpha.com
Best,
The Seeking Alpha Team
I wouldn't recommend this site. Their editing is sloppy, and the seem to only be interested in articles that make a stock look better than it is.
I submitted an article, and went through two editorial rounds that were mostly helpful, and I did everything that they suggested and then the third reviewer apparently only skimmed my article and missed some points that were clearly stated.
Specifically, he/she brought up issues that had passed muster in the two earlier reviews and claimed that I hadn't made the case that the companies cited had inflated some potential savings. The point of my article was that the rumored savings had no basis in fact, and I clearly stated that the source of the misstatement was elsewhere. While I went through all this, they posted an article from someone who knew nothing about the business, who repeated the misstatement that I had debunked.
There is no apparent way to respond to the editors, you just send them your revised article and they come back with a verdict.
Hi Ed,
Thanks for your note and we apologize for it took us this long to reach back.
Please be informed that it is our endeavor to offer you a hassle-free experience and help you make better investment decisions, we are here to gain a better understanding of what may have transpired and provide an amicable solution, in case of any concerns please feel free to reach out to us at subscriptions@seekingalpha.com
Best,
The Seeking Alpha Team
I started a 14-day free trial of premium service on seekingalpha.com (SA for abbreviation). According to their promotion, there should be no charge on me if I cancel it on time. I canceled the subscription precisely the same day I subscribe. However, my credit card has been charged $ 320.80 for an annual fee. The fee was not charged for the premium service but for an unknown service called 'The data driven investor' (DDI for abbreviation).
From the very beginning, I did subscribe to only one service that is a 14-day premium free trial. I did not click on any button by myself to subscribe to and did not agree to use the DDI service, not to say an annual subscription. Only SA did send me a separate email about DDI, which was automatically assigned to me, and the trial period is also 14 days. However, SA sent me too many emails a day that this email did not get my notice. As a result, I did cancel the premium service on time, but I did not cancel the DDI service. That's why I got a charge on my credit card.
It really takes some effort to get my refund. (I here give one more star because they finally refund.) Take caution; when you subscribe to one service, they may assign additional services behind you. It's their tricks. Read every email in every detail to avoid being charged, not of your own will.
Tip for consumers:
If you use a free trial, do read every email and every detail.
Products used:
Investment advice
Hi Moonie,
Thanks for your note. We are happy to hear your refund request was positively resolved.
To provide context to what happened:
You had opted to start a free trial to DDI immediately upon starting a free trial to Seeking Alpha Premium. Based on invaluable feedback such as yours, we came to understand that some members had difficulty understanding they were opting in to a free trial to a separate service.
We sincerely apologize to all members for any confusion or misunderstanding, and have since revised how DDI is offered within the Premium onboarding flow to make it more clear to members that they are undertaking an additional free trial that is separate from Seeking Alpha Premium.
If you have any further questions regarding DDI or Premium, feel free to share your thoughts with us directly - contactus@seekingalpha.com
Best,
The Seeking Alpha Team
When I first started subscribing this site used to be more substantial. Now it is mostly filled with rubbish by people who don't even have real names ie. Calafia Beach Pundit, Acting Man, Ironman at Political Calculations. Hard to take seriously anymore...
Hi Francoise,
Thanks for your note and we apologize for any misunderstanding.
We strive to ensure all our articles are factually correct but we do not keep any biases towards anybody's opinion. Authors are allowed to publish bullish/bearish articles on stocks that are long/short (respectively), providing they disclose their bias. Active investors with "skin in the game" often have some of the most articulate opinions on a stock, and we encourage them to publish their opinions on Seeking Alpha.
If you find a Seeking Alpha article containing a material factual inaccuracy, you can dispute it using the following steps:
Submit a dispute by emailing disputes@seekingalpha.com. Please be sure to include a link to the article under dispute in addition to the above information.
Identify precisely which section of the article you dispute (quoting the text), and provide supporting evidence of your claim that the article is materially wrong.
(Please do not use the dispute process to disagree with the author. Everyone is entitled to his or her opinion about a stock; that's what makes a market.)
In any case, please always feel free to write to us at subscriptions@seekingalpha.com
Best,
The Seeking Alpha Team
Gain trust and grow your business with customer reviews.
Stock market Insights & financial analysis, including free earnings call transcripts, investment ideas and ETF & stock research written by finance experts.
Thank you so much for taking the time to leave us a review, Shirley.
We maintained complete transparency with the users and the question of any confusion should not arise. We send a Purchase confirmation email with all the product details immediately as soon as the user subscribes to any service on the Seeking Alpha website.
Yes, Our Terms of Use specify that our subscriptions are non-refundable once billed. And canceling a subscription does not trigger an automatic refund.
However, your opinion matters to us. So, I have noted this feedback and will make sure to pass it along to our feedback and improvement team for further review and consideration.
If you have any further questions, feel free to write to subscriptions@seekingalpha.com
-The Seeking Alpha Team