SecureBoxOffice.com

Secure box office literally stole 390 dollars from me. I booked tickets, had the number, nothing else was sent, went to the concert, no one could find my booking, 1 hour hotline on my birthday infant of the venue to be told the tickest have been taken already, by whom? I was still outside and went home crying, NO REFUND! This company should be closed!

I am extremely pleased and satisfied with my purchasing experience by phone. I received polite, courteous, friendly, quick and effective service. I will definitely call again to use the balance of my credit in the near future.

Worst experience I have ever had! After FOUR attempts to buy tickets, I gave up.! You are holding hostage a four hundred dollar credit for the past three years. Today I tried to use it and buy four tickets plus pay you the difference. Four times you told me to send you my personal info in on the internet? Who sends their personal info on the internet these days? And to another country? You have lost a sale today! Better still educated me on who not to buy tickets from! Poor service! Poor business policy! And over all poor experience is all I have to say about your company!

We spent over $1400 for NCAA wrestling tickets and after many attempts, they never even offered voucher. We were out the entire amount. I would love to here their response. This was March of 2020. Never again!

My first experience with Secure Box Office turned out to be a nightmare! A total nightmare. I couldn't get anyone on the phone or online to find out what I needed to do to resolver the issue. When I finally reached the point that would allow me to order tickets, because they do not refund, I was helped by Megan. This representative could not have been more knowledgeable, kind, efficient, and respectful! She listened to my concerns and moved accordingly to resolve. Before yesterday's encounter, based on their business practices, I would never have used them again. But because of Megan and the way she resolved our issue, I would try them again.

Do not five these people your credit card. Paid for George Strait tickets canceled due to Covid. Company WILL NOT provide a refund. Disgusting fraudulent practices by this entity. JOHN in customer harassment department will not provide the name and address of the company. They hide behind a fraudulent website taking peoples money with no recourse. Hideous!

First of all I purchased $68.00 tickets in November 2019. When the bill was totaled it was over $191.00 I did not request insurance or anything else, the $191,00 is unfounded. Now the concert has been rescheduled 3 times! I would think an indoor concert during a pandemic is certainly grounds for a FULL refund. Not according to this outfit the concert is now scheduled for February 2021. They refuse to contact me regarding this or refund my money. Horrible rip off STAY AWAY!

Worst company to deal with. They over charge you and don't offer refunds. Customer service was rude and unhelpful. Do not use them!

Our wild n out tickets were cancelled because of Covid! No problem understood! But where's my money? Where's the you're able to see another show here's a voucher! Nothing was offered, and no one to speak too! It's like the entire company is the witness protection program! Can we get one member to reach out! I promise I won't compromise your new identity! Thanks

Our concert was canceled in 2020 we all know why…. But we were given a credit and when I couldn't get the code to work to buy new tickets. I had to call and be assisted by a customer service rep who was very helpful and made the buying experience easy and quick which I really appreciate! Would highly recommend!

Ordered tickets for Dead & Company. Covid 19 cancelled all show. They refuse to give a full refund - even when Dead & Co said they would refund everyone's money. This company is overpriced and has the worst customer service ever. No on can call because they are closed due to Covid 19. I filed a claim with Maura Healey, Attorney General for Massachusetts against this company.

An agent by the name of Vi was very helpful in converting my credit voucher into concert tickets. Thanks Vi!

You would think that a business's computer system was such that a previous customers purchase history would appear immediately after giving a name,Email address or telephone number would appear on the business's screen. Apparently not the case, as I was put on hold numerous times, transferred to other agents, repeated my personal info numerous times and after 40 minutes they finally agreed that the amount of money that I was refunded from a previous ticket purchase was correct and sent me a reference number which I could use to make another purchase for a upcoming event. I have now used up all my credits from my initial purchase which was cancelled and will never do business with secure box office again.,

Sari was extremely helpful and knowledgeable. Much easier then doing it on the website. Thank you Sari

I spent over 700.00 on concert tickets and other things, when the events were cancelled the venue I used transferred it to a store credit with this company. But if you try to buy other tickets there's no option for store credit. I emailed to ask how I would use my credit to purchase different tickets. That's been 4 days ago with no reply.
Anyone filed a complaint with BBB or is there any other way to get our money back?

Purchase of tickets was easy. However, with website design it is easy to miss service fees calculation. Ticket price plus service and delivery fees are in upper right hand corner of order page and order button is at bottom of page not near the price total. This approach to showing price and fees a distance from purchase button seems to be an intentional way to obfuscate total price. Service fees seem to be very high

Purchased tickets 11 months ago for an event that was canceled due to covid. I have asked for a refund put back on my credit card. They have told me it's impossible that they are "hurting " from covid. I have lost.my second job from covid and am also really "hurting ". I will NEVER use this company again and will also be filing a complaint with the better business bureau.

I am very disappointed that you advertise one thing and then do the opposite. It is not my fault the concert was cancelled twice. I want a refund as you advertise. Very poor service. I explained and added your guarantee and got an email stating I will help you and then the email was the same thing sorry you are not getting a refund. This is Horrible service and I will not use you again nor will i recommend anyone use you.

Was amazed at all I could accomplish. Would recommend to anyone that has a need. Can't stay sharp unless you have tools u need.

Bought tickets for a game and never received them. No help through customer service. They really don't care how crappy their service was. Beware of this site!

We bought tickets to a concert that was later canceled. These crooks refused to refund our money and gave us a credit voucher instead that did not work when we tried to redeem it.

Do not buy tickets through these guys unless you are willing to lose your money.

They charged 3 TIMES the legitimate price of minor league baseball tickets. Then, they made me fill out a form to verify my identity with personal data and a photo of my driver's license. But, mere days later, my credit card was compromised and fraud charges started showing up. Do not trust this company!

All I have is a piece of paper I printed after payment... only shows Row W at venue and for the concert and date... no seat number is mentioned for Qty of 2. NOW really worried after reading these reviews... Delivery supposed to be by UPS like a few days before concert?