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Secret Sales has a rating of 2.93 stars from 628 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Secret Sales most frequently mention tracking number, wrong item, and many times problems. Secret Sales ranks 5th among Designer Clothes sites.
This company does not typically respond to reviews
I ordered 2 items that were related. They had the size and color I wanted and it was a simple step to buy and to pay with PayPal. The items arrived in a relatively short time, highly recommend.
Brought a coat and they didn't send it no explanation why and then they tried to take my postage I had to email them several times eventually I got all my money back won't be buying from here again.
I ordered many things especially trainers, 4 x at different times all out stock after I paid for them 3-4 weeks later ( order lying at processing stage for eeeks no communication I had to call myself, then a standard email bull $#*! saying customer purchased same time
My partner bought me a Michael Kors handbag for Christmas last year. It arrived after Christmas, despite ordering over 1 month prior to Christmas. I dont use my bags that often, perhaps once or twice a week maximum, and the handle of this bag is in tatters. Makes me think its not authentic as another Michael Kors bag I have is older, used more and in far better condition. I wouldn't recommend using this company at all. They gave me a small voucher as a gesture of goodwill' due to the delayed delivery. I bought some underwear as its all the voucher covered and I wasnt willing to add my own cash to boost the value, and it fell apart after 1 wear. Ridiculous, better quality at Primark.
I ordered a jacket via secret sales at the beginning of February with an estimated dispatch of 7th march. This date passed and I'd heard nothing so I emailed their customer service team who told me there was a delay and gave me a new date. I chased this more than 5 times - each time requesting an update and that my postage and packaging cost be refunded. I received vague replied and no acknowledgment of the P&P refund. I chased this again recently to be told, 14 weeks after I placed my order, that they were unable to fulfill the order and had given me an online credit to cover the cost. As I will never order from them again I have asked for the money to be refunded to my card instead.
Wouldn't recommend Secret Sales at all, especially when other website e. G brandalley have had the same item available since and I've never had an issue with them.
So, my partner ordered a Jacket as a Christmas gift, in November. Admittedly the returns policy wasn't read as the jacket size ordered would normally be spot on.
However on opening at Christmas it was too small. Now we then went away and given the fact that SecretSales are not going to be open Christmas day, this was left to be dealt with until our return.
Unfortunately on our return, and realising the 14 day caveat, I contacted SecretSales to see if they would allow an extension, given the time of year and circumstances, as i'm sure most people buy Christmas gifts ahead of time.
To Quote - Unfortunately you are now outside of the 14 day returns period meaning we can no longer accept the return. Our returns policy is clearly stated on our website. Furthermore instructions on how to create the RAN to return your order was available on your SecretSales account.
A very indifferent No.
There was no compromise, no attempt to assist.
Would i use them again, no...
Buyers beware is my only warning
On my first order. I received the wrong item! I should have read the other reviews. Many customer have received the wrong item and later give secretsales five star because they were refund. After sending the item back...
To me, this is an acceptable... would never buy from them again.
I used to buy quite a lot from secret sales but recently Ive been a bit disappointed with the service and products on offer. As such I would be hesitant to use this site any more. Sad, as it was great, but perhaps its just had its day
First of all you think you're getting a bargain, but if you google the item you can usually find it the same price or cheaper. And it can take weeks to arrive and I mean up 6/8 weeks. I have purchased a couple of nice items of clothing that were genuine & not fake. But it's a hassle to return items and delivery takes so long it put me off from using the sight. I've only used the SS a couple of times due to this and wouldn't bother with it again
The website is easy to use. The size guide and product description are helpful. However the last order I made went badly wrong and took 2 months to resolve. The customer service advisers were not proactive and I had to phone daily to try and sort things out wasting hours of my time
Tip for consumers:
Keep a close check on your delivery
This sites prices are absolutely wicked. However, you have to wait 6 weeks or more before you receive your purchase. I bought a pair of sunglasses from the site on or around the 1st of may but I am yet to receive them! I live around 5 miles away from the head office and warehouse based in London. They sent me an email saying that my item had been dispatched two weeks ago with a tracking number and up to now I havent seen them. I contacted the customer services to be told that they have received the glasses from the supplier but not the cases for the glasses?
Anyway great deals on designer merchandise but be prepared to wait a century for anything you purchase!
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A little bit about us
Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.
How it all works?
As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales
Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.
The team
Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors
We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme
SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.
