• SeatSmart

SeatSmart

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Overview

SeatSmart has a rating of 4.29 stars from 266 reviews, indicating that most customers are generally satisfied with their purchases. SeatSmart ranks 160th among Tickets sites.

What reviewers want you to know

Positive highlights

  • Very easy to shop around as the price you see is the price you pay, no processing fees etc...
  • Brian from customer service helped me find my tickets on Monday and actually found them for cheaper.

Critical highlights

No critical highlights yet

How would you rate SeatSmart?
Top Positive Review

“I was having an issue getting my tickets to download...”

T E.
5/5/16

I was having an issue getting my tickets to download and it was after hours. Dan went above and beyond to call me back and spent about 25 minutes on the phone with me until the issue was resolved. I appreciate the fact he did this even more because we are on different time zones, and he just wanted to make sure my experience was great. The fact that I got same day tickets and no service fee was even more often. Seat smart will be my first choice when I need tickets for any event from here on out!

Top Critical Review

“Everything good so far”

Adam L.
3/20/16

Everything good so far. 9 hours later SS cancelled my order and blamed the ticket broker for selling the tickets AFTER I bought them. MY second order was put on hold the next morning after SS blamed the ticket broker for listig both sessions but only having tickets to session. Then they backed me up one row as compensation for their scewup. Overall, mistakes will happen but in this case I lost something in every instance SS was unable to deliver what was promised.

Reviews (266)

Rating

Timeframe

Other

Reviews that mention popular keywords

processing fees (7) customer service (12) promo code (8) purchase tickets (5) web site (4) service fee (9) 2 days (4) credit card (6) 5 stars (3)
Thumbnail of user davidb1627
1 review
0 helpful votes
July 2nd, 2018

They boast being able to price match and beat any other COMPARABLE tickets on the web. In other words. Same seat/same row. Same day... ok check. After a lot of research and debating I found 2 or 3 different tickets that I could acquire cheaper elsewhere. But figured I'd try to deal with Seatsmart and have them beat the price i found. As they boast about their best price policy...

So after a bit of looking I found no way to price match effectively so I instead sent an email into them requesting info on how to go about the price match. After being told and asked for my examples i sent in links to the tickets at another website for them to view. After about 7 days. I got no response and was curious why. So I responded to their last email and questioned if they were able to help me out with a match. Within 30 mins i got a response mentioning the tickets they had were cheaper than the tickets I found originally. -

Which of course they are now. They had 8 days to change and update the price for the tickets... likely to avoid having to do a price match for me.

So after that response. I sent another email and mentioned that I had requested the match over a week ago and the prices likely changed since then and why did it take so long for them to respond...

I never did receive an email back from them.

Based on my experience. I'd suspect their reviews are fairly fraudulent..

Service
Quality
Thumbnail of user joycet50
Joyce T.
1 review
0 helpful votes
January 13th, 2018
Verified purchase

Better that the other tickets outlets who give you and price and then in very small print at the bottom adds huge fees

Thumbnail of user robertt328
Robert T.
1 review
0 helpful votes
September 9th, 2017
Verified purchase

Easy to use. No additional hidden fees is great. I hate seeing the total jump $30 a ticket right at check out

Thumbnail of user claudiac81
Claudia C.
1 review
0 helpful votes
December 13th, 2017
Verified purchase

While I had a difficult time purchasing tickets, the support staff really helped me out! Thanks to Dan and Brian!

Thumbnail of user noe4
No E.
1 review
0 helpful votes
December 2nd, 2017
Verified purchase

Site navigation is easy. No hidden fees for processing or email delivery. Seatsmart beats the competition.

Thumbnail of user myronl12
Myron L.
1 review
0 helpful votes
November 28th, 2017
Verified purchase

Quick and Easy. One suggestion.... Please list the price range in the master list of a team's events, so a user does not have to click on event by event to find out what the price range is for a series of games.

Thumbnail of user michellew308
Michelle W.
1 review
0 helpful votes
November 17th, 2017
Verified purchase

I have used Seat Smart several times and I have always been very happy!!!!!
Tickets were received within 2 days of ordering.

Thumbnail of user katherines113
Katherine s.
1 review
0 helpful votes
November 16th, 2017
Verified purchase

Love that there are no additional fees. Those fees can be shocking. And ticket delivery is prompt.

Thumbnail of user randelt
Randel T.
1 review
0 helpful votes
October 25th, 2017
Verified purchase

After reviewing prices at over 25 different sites, Seatsmart had the best price and no hidden fees that appear at checkout!

Thumbnail of user ronaldm179
Ronald M.
1 review
1 helpful vote
October 18th, 2017
Verified purchase

Very easy, but I wish customers new about a mandatory Fed Ex charge of $15 or more even if an even is purchased in October for February.

Thumbnail of user melissau7
Melissa U.
1 review
0 helpful votes
September 28th, 2017
Verified purchase

First-timer, very simple. Was hesitant due to ticket prices being lower than anywhere else but so far so good! Honestly felt this was to good to be true but I got my tickets and saved a bunch of money through this site! Highly recommed.

Thumbnail of user melvam2
Melva M.
1 review
0 helpful votes
September 24th, 2017
Verified purchase

Easy to use and was able to use a coupon that covered the shipping. Was a little concerned when I didnt get an email confirmation. I was able to find a number to contact a real person. He assured me I would receive the tickets Wed. Yep got them today. Two days before the game. Saw the price on the tickets. They were only marked up $10 each, not bad!

Thumbnail of user nicholasc73
Nicholas C.
1 review
0 helpful votes
September 1st, 2017
Verified purchase

Purchasing on the website was fast and easy. I didn't expect it to take two weeks for the tickets to be emailed. More communication would have been nice.

Thumbnail of user sherij11
Sheri J.
1 review
11 helpful votes
September 14th, 2017
Verified purchase

They asked about a promo code during checkout but I couldn't find anything online about promo codes for you guys, not even for first time users. Now that I've checked out you're providing me one to pass on? Gee thanks.

Thumbnail of user rebeccaw122
Rebecca W.
2 reviews
8 helpful votes
December 15th, 2017
Verified purchase

I tried to buy tickets and was declined related the fraud team. I called the bank and everything was fine. It is your end that is the problem. I looked again and the tickets I tried to buy are gone. I am trying to purchase another pair of tickets and haven't succeeded in the final step of confirmation after checkout. If this attempt fails, I am through with this site. It is way to cumbersome

Thumbnail of user vl30
V L.
1 review
0 helpful votes
September 4th, 2017
Verified purchase

Was quick best price I found for last minute event! Only one w/no processing fee which makes a big difference in prices! THANK U!!

Thumbnail of user mandyh35
Mandy H.
1 review
0 helpful votes
September 3rd, 2017
Verified purchase

It would be nice if they had the option of E delivery to avoid the $15 shipping fee. But otherwise everything is great with no markups!

Thumbnail of user deborahm222
Deborah M.
1 review
0 helpful votes
August 21st, 2017
Verified purchase

Best price I found, no large processing fees. The seats were listed as piggy back so I thought they'd be directly behind one another & they aren't so not so pleased about that.

Thumbnail of user victors89
Victor S.
2 reviews
0 helpful votes
August 19th, 2017
Verified purchase

Good experience..exelent service..just ordered a football tickets and I got it..will be my first NFL experience..thanks guys you did a GREAT service.

Thumbnail of user gregw117
Greg W.
2 reviews
0 helpful votes
August 8th, 2017
Verified purchase

I wish your app would allow me to use my iPhone to scan tickets for access to events. Also I wish you offered Apple Pay and PayPal!

Thumbnail of user sherrib47
Sherri B.
1 review
0 helpful votes
August 2nd, 2017
Verified purchase

concerned that I clicked on Texas Rangers game for 8/19/17 however my order summary is showing for 8/18/17. I checked several different seat selections and all were showing the incorrect date. I am hoping that I receive the correct tickets. It is afterhours and no one to chat with prior to completing my order.

Thumbnail of user satokom
Satoko M.
1 review
0 helpful votes
August 1st, 2017
Verified purchase

Very easy to shop around as the price you see is the price you pay, no processing fees etc... I wish I could filter my search with ticket numbers.

Thumbnail of user ryank90
Ryan K.
0 reviews
7 helpful votes
July 31st, 2017
Verified purchase

Great experience. I would add the ability to add tickets from multiple sections in same order (if possible) so you don't have to make 2+ transactions.

Thumbnail of user teddyp14
Teddy P.
1 review
0 helpful votes
September 20th, 2019
Verified purchase

Love Seatsmart and the team you guys are the best in the business. Never a bad experience thanks Dan and team

Teddy

Thumbnail of user ashleya142
Ashley A.
2 reviews
0 helpful votes
August 22nd, 2019
Verified purchase

Amazing customer service. Easy ordering process and no hidden fees. I can't wait to see the CMA awards in person this year!

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