• SeatSmart

SeatSmart

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

SeatSmart has a rating of 4.29 stars from 266 reviews, indicating that most customers are generally satisfied with their purchases. SeatSmart ranks 43rd among Tickets sites.

What reviewers want you to know

Positive highlights

  • Very easy to shop around as the price you see is the price you pay, no processing fees etc...
  • Brian from customer service helped me find my tickets on Monday and actually found them for cheaper.

Critical highlights

No critical highlights yet

How would you rate SeatSmart?
Top Positive Review

“I was having an issue getting my tickets to download...”

T E.
5/5/16

I was having an issue getting my tickets to download and it was after hours. Dan went above and beyond to call me back and spent about 25 minutes on the phone with me until the issue was resolved. I appreciate the fact he did this even more because we are on different time zones, and he just wanted to make sure my experience was great. The fact that I got same day tickets and no service fee was even more often. Seat smart will be my first choice when I need tickets for any event from here on out!

Top Critical Review

“Everything good so far”

Adam L.
3/20/16

Everything good so far. 9 hours later SS cancelled my order and blamed the ticket broker for selling the tickets AFTER I bought them. MY second order was put on hold the next morning after SS blamed the ticket broker for listig both sessions but only having tickets to session. Then they backed me up one row as compensation for their scewup. Overall, mistakes will happen but in this case I lost something in every instance SS was unable to deliver what was promised.

Reviews (266)

Rating

Timeframe

Other

Reviews that mention popular keywords

processing fees (7) customer service (12) promo code (8) purchase tickets (5) web site (4) service fee (9) 2 days (4) credit card (6) 5 stars (3)
Thumbnail of user melvam2
Melva M.
1 review
0 helpful votes
September 24th, 2017
Verified purchase

Easy to use and was able to use a coupon that covered the shipping. Was a little concerned when I didnt get an email confirmation. I was able to find a number to contact a real person. He assured me I would receive the tickets Wed. Yep got them today. Two days before the game. Saw the price on the tickets. They were only marked up $10 each, not bad!

Thumbnail of user nicholasc73
Nicholas C.
1 review
0 helpful votes
September 1st, 2017
Verified purchase

Purchasing on the website was fast and easy. I didn't expect it to take two weeks for the tickets to be emailed. More communication would have been nice.

Thumbnail of user sherij11
Sheri J.
1 review
11 helpful votes
September 14th, 2017
Verified purchase

They asked about a promo code during checkout but I couldn't find anything online about promo codes for you guys, not even for first time users. Now that I've checked out you're providing me one to pass on? Gee thanks.

Thumbnail of user robertt328
Robert T.
1 review
0 helpful votes
September 9th, 2017
Verified purchase

Easy to use. No additional hidden fees is great. I hate seeing the total jump $30 a ticket right at check out

Thumbnail of user mandyh35
Mandy H.
1 review
0 helpful votes
September 3rd, 2017
Verified purchase

It would be nice if they had the option of E delivery to avoid the $15 shipping fee. But otherwise everything is great with no markups!

Thumbnail of user sherrib47
Sherri B.
1 review
0 helpful votes
August 2nd, 2017
Verified purchase

concerned that I clicked on Texas Rangers game for 8/19/17 however my order summary is showing for 8/18/17. I checked several different seat selections and all were showing the incorrect date. I am hoping that I receive the correct tickets. It is afterhours and no one to chat with prior to completing my order.

Thumbnail of user satokom
Satoko M.
1 review
0 helpful votes
August 1st, 2017
Verified purchase

Very easy to shop around as the price you see is the price you pay, no processing fees etc... I wish I could filter my search with ticket numbers.

Thumbnail of user scottc224
Scott C.
1 review
0 helpful votes
July 24th, 2017
Verified purchase

I wish there was a better description of the scope of obstacles in seating areas like this. Actual seat numbers would have been helpful, too. Otherwise, the process was seamless.

Thumbnail of user darrent26
Darren T.
1 review
0 helpful votes
July 10th, 2017
Verified purchase

confused why I can buy 2 tickets, or 4, but what I wanted was 3. Couldn't buy 3 tickets in the section I had wanted.

Thumbnail of user kimberlyh161
Kimberly H.
1 review
11 helpful votes
July 4th, 2017
Verified purchase

I would have given a 5 star rating but I'd like to know more about special delivery process for time sensitive orders. Your website just tells me I will be contacted. Maybe sharing more specific information would make customers feel more comfortable.

Thumbnail of user denisen34
Denise N.
1 review
0 helpful votes
July 2nd, 2017
Verified purchase

Had a hard time seein the prompts in the sections for name, address, etc. Otherwise the site is easy to navigate.

Thumbnail of user carlaa31
Carla A.
1 review
0 helpful votes
January 8th, 2017
Verified purchase

Barely places my order, was cheaper than another site- hope it goes well when I show up to the game.

Thumbnail of user christopherw134
Christopher W.
5 reviews
0 helpful votes
February 17th, 2017
Verified purchase

Was offered 10 percent discount and used Promo code given.2017 and didnt work.Missed out on Discount.Sucksss!!!

Thumbnail of user brendab213
Brenda B.
1 review
0 helpful votes
February 28th, 2017
Verified purchase

I feel more secure using Paypal. It would be great if seatsmart.com would offer this as one of the payment options.

Thumbnail of user novoyukyr
Novoyuky R.
1 review
0 helpful votes
September 6th, 2016
Verified purchase

Price went up from when I clicked to when I bought. But thankfully only $1, but that shouldn't hapen

Thumbnail of user jamesv107
James V.
1 review
0 helpful votes
September 7th, 2016
Verified purchase

Website easy to use. Reasonable fees - if tickets are as expected will be a very enjoyable experience

Thumbnail of user christopherk82
Christopher K.
1 review
0 helpful votes
August 4th, 2016
Verified purchase

easy to navigate webpage and love the comparisons to other websites for the best bang for my buck.. 4-5th time ive used this site...recommend it to everyone

Thumbnail of user saigek1
Saige K.
1 review
0 helpful votes
June 22nd, 2016
Verified purchase

So far so good, just hope to get my tickets in a timely manor & it'll be a five star experience for sure :)

Thumbnail of user luisf57
luis f.
1 review
0 helpful votes
July 18th, 2016
Verified purchase

I love that you show the view from the seats chosen and that there were no delays like I was experiencing at other sites.

Thumbnail of user markb640
Mark B.
1 review
0 helpful votes
July 27th, 2016
Verified purchase

They don't charge the same fees which is good. Still haven't received my tickets and will rate 5 stars when that happens.

Thumbnail of user leonarda23
Leonard A.
1 review
0 helpful votes
November 23rd, 2016
Verified purchase

It was easy although I wish you had a pull down tab which allowed me to narrow down my choices by price, or section or row.

Thumbnail of user sd148
S D.
1 review
0 helpful votes
October 25th, 2016
Verified purchase

Very user friendly site! Tickets are addressed to someone else. Hope that is ok when we arrive for the game

Thumbnail of user nicolasb42
Nicolas B.
1 review
0 helpful votes
October 29th, 2016
Verified purchase

This is the second attempt to purchase these tickets through your site. The first transaction was cancelled on your part because of potential fraud, which I don't really understand since all of the information I have inputted is correct and valid. Hopefully this one will not be cancelled.

Thumbnail of user dianat106
Diana T.
1 review
11 helpful votes
September 25th, 2019
Verified purchase

I had to search the seat smart guarantee separately to ensure my tickets would be valid. It would be nice if this was readily advertised leading up to the purchase page bc they really were the best priced tickets. Thanks!

Thumbnail of user patriciaw178
Patricia W.
1 review
0 helpful votes
May 11th, 2019
Verified purchase

All I know is that I bought 2 tickets on Row B. I don't know which seats they are. Would like to know that ahead of time.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about SeatSmart?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about SeatSmart?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business