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I was having an issue getting my tickets to download and it was after hours. Dan went above and beyond to call me back and spent about 25 minutes on the phone with me until the issue was resolved. I appreciate the fact he did this even more because we are on different time zones, and he just wanted to make sure my experience was great. The fact that I got same day tickets and no service fee was even more often. Seat smart will be my first choice when I need tickets for any event from here on out!
Everything good so far. 9 hours later SS cancelled my order and blamed the ticket broker for selling the tickets AFTER I bought them. MY second order was put on hold the next morning after SS blamed the ticket broker for listig both sessions but only having tickets to session. Then they backed me up one row as compensation for their scewup. Overall, mistakes will happen but in this case I lost something in every instance SS was unable to deliver what was promised.
Easy to use and was able to use a coupon that covered the shipping. Was a little concerned when I didnt get an email confirmation. I was able to find a number to contact a real person. He assured me I would receive the tickets Wed. Yep got them today. Two days before the game. Saw the price on the tickets. They were only marked up $10 each, not bad!
Purchasing on the website was fast and easy. I didn't expect it to take two weeks for the tickets to be emailed. More communication would have been nice.
They asked about a promo code during checkout but I couldn't find anything online about promo codes for you guys, not even for first time users. Now that I've checked out you're providing me one to pass on? Gee thanks.
Easy to use. No additional hidden fees is great. I hate seeing the total jump $30 a ticket right at check out
It would be nice if they had the option of E delivery to avoid the $15 shipping fee. But otherwise everything is great with no markups!
concerned that I clicked on Texas Rangers game for 8/19/17 however my order summary is showing for 8/18/17. I checked several different seat selections and all were showing the incorrect date. I am hoping that I receive the correct tickets. It is afterhours and no one to chat with prior to completing my order.
Very easy to shop around as the price you see is the price you pay, no processing fees etc... I wish I could filter my search with ticket numbers.
I wish there was a better description of the scope of obstacles in seating areas like this. Actual seat numbers would have been helpful, too. Otherwise, the process was seamless.
confused why I can buy 2 tickets, or 4, but what I wanted was 3. Couldn't buy 3 tickets in the section I had wanted.
I would have given a 5 star rating but I'd like to know more about special delivery process for time sensitive orders. Your website just tells me I will be contacted. Maybe sharing more specific information would make customers feel more comfortable.
Had a hard time seein the prompts in the sections for name, address, etc. Otherwise the site is easy to navigate.
Barely places my order, was cheaper than another site- hope it goes well when I show up to the game.
Was offered 10 percent discount and used Promo code given.2017 and didnt work.Missed out on Discount.Sucksss!!!
I feel more secure using Paypal. It would be great if seatsmart.com would offer this as one of the payment options.
Price went up from when I clicked to when I bought. But thankfully only $1, but that shouldn't hapen
Website easy to use. Reasonable fees - if tickets are as expected will be a very enjoyable experience
easy to navigate webpage and love the comparisons to other websites for the best bang for my buck.. 4-5th time ive used this site...recommend it to everyone
So far so good, just hope to get my tickets in a timely manor & it'll be a five star experience for sure :)
I love that you show the view from the seats chosen and that there were no delays like I was experiencing at other sites.
They don't charge the same fees which is good. Still haven't received my tickets and will rate 5 stars when that happens.
It was easy although I wish you had a pull down tab which allowed me to narrow down my choices by price, or section or row.
Very user friendly site! Tickets are addressed to someone else. Hope that is ok when we arrive for the game
This is the second attempt to purchase these tickets through your site. The first transaction was cancelled on your part because of potential fraud, which I don't really understand since all of the information I have inputted is correct and valid. Hopefully this one will not be cancelled.
I had to search the seat smart guarantee separately to ensure my tickets would be valid. It would be nice if this was readily advertised leading up to the purchase page bc they really were the best priced tickets. Thanks!
All I know is that I bought 2 tickets on Row B. I don't know which seats they are. Would like to know that ahead of time.
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