• SeatSmart

SeatSmart

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Overview

SeatSmart has a rating of 4.29 stars from 266 reviews, indicating that most customers are generally satisfied with their purchases. SeatSmart ranks 48th among Tickets sites.

What reviewers want you to know

Positive highlights

  • Very easy to shop around as the price you see is the price you pay, no processing fees etc...
  • Brian from customer service helped me find my tickets on Monday and actually found them for cheaper.

Critical highlights

No critical highlights yet

How would you rate SeatSmart?
Top Positive Review

“I was having an issue getting my tickets to download...”

T E.
5/5/16

I was having an issue getting my tickets to download and it was after hours. Dan went above and beyond to call me back and spent about 25 minutes on the phone with me until the issue was resolved. I appreciate the fact he did this even more because we are on different time zones, and he just wanted to make sure my experience was great. The fact that I got same day tickets and no service fee was even more often. Seat smart will be my first choice when I need tickets for any event from here on out!

Top Critical Review

“Everything good so far”

Adam L.
3/20/16

Everything good so far. 9 hours later SS cancelled my order and blamed the ticket broker for selling the tickets AFTER I bought them. MY second order was put on hold the next morning after SS blamed the ticket broker for listig both sessions but only having tickets to session. Then they backed me up one row as compensation for their scewup. Overall, mistakes will happen but in this case I lost something in every instance SS was unable to deliver what was promised.

Reviews (266)

Rating

Timeframe

Other

Reviews that mention popular keywords

processing fees (7) customer service (12) promo code (8) purchase tickets (5) web site (4) service fee (9) 2 days (4) credit card (6) 5 stars (3)
Thumbnail of user davidb1627
1 review
0 helpful votes
July 2nd, 2018

They boast being able to price match and beat any other COMPARABLE tickets on the web. In other words. Same seat/same row. Same day... ok check. After a lot of research and debating I found 2 or 3 different tickets that I could acquire cheaper elsewhere. But figured I'd try to deal with Seatsmart and have them beat the price i found. As they boast about their best price policy...

So after a bit of looking I found no way to price match effectively so I instead sent an email into them requesting info on how to go about the price match. After being told and asked for my examples i sent in links to the tickets at another website for them to view. After about 7 days. I got no response and was curious why. So I responded to their last email and questioned if they were able to help me out with a match. Within 30 mins i got a response mentioning the tickets they had were cheaper than the tickets I found originally. -

Which of course they are now. They had 8 days to change and update the price for the tickets... likely to avoid having to do a price match for me.

So after that response. I sent another email and mentioned that I had requested the match over a week ago and the prices likely changed since then and why did it take so long for them to respond...

I never did receive an email back from them.

Based on my experience. I'd suspect their reviews are fairly fraudulent..

Service
Quality
Thumbnail of user randelt
Randel T.
1 review
0 helpful votes
October 25th, 2017
Verified purchase

After reviewing prices at over 25 different sites, Seatsmart had the best price and no hidden fees that appear at checkout!

Thumbnail of user erict116
Eric T.
1 review
0 helpful votes
December 14th, 2015
Verified purchase

Would like to be able to zoom in on the section/seating as I've seen on some other sites. But thanks for saving me some $$

Thumbnail of user thomasd194
Thomas D.
1 review
0 helpful votes
September 1st, 2015
Verified purchase

I'm still sitting tight waiting for E-tickets. Hard to give a good rating while waiting on an E-ticket order.

Thumbnail of user stephanier153
stephanie r.
1 review
0 helpful votes
September 3rd, 2015
Verified purchase

The buying process was very easy and quick! I love that there are no extra processing fees and all these little hidden details other companies have. I will wait to see once the event happens! (49ers vs. Cardinals) I live in the Bay Area.

Thumbnail of user tommys68
Tommy S.
1 review
0 helpful votes
August 18th, 2015
Verified purchase

The "pick up" option is very unclear (it didn't tell me what the pick up location even was -- after i inquired, it turns out it was in a different state altogether), and the added shipping fee is sort of misleading when browsing here from Tiqiq.com

Thumbnail of user angelak89
Angela K.
1 review
0 helpful votes
August 15th, 2015
Verified purchase

Absolute cheapest tickets I could find on the web! No stupid service fee = AWESOME! Will recommend to anyone looking for tickets!

Thumbnail of user tm125
T M.
0 reviews
1 helpful vote
August 20th, 2015
Verified purchase

The whole process was easy. The price was very competitive.
I will come back to buy more tickets from you.
Thank you!

Thumbnail of user scotts199
Scott S.
11 reviews
12 helpful votes
August 20th, 2015
Verified purchase

Original comment: Almost seems to good to be true. No fees and best prices I ran into. Very nice site, great experience.

After getting our tickets: I was very pleased with the shopping experience, and shocked to learn there were not additional fees. Only thing that wasn't perfect was the email I was supposed to get with my tickets didn't come the next day. So I emailed the ticket owner (link to their email was on the purchase confirmation email - very easy to find). They got back to me very quickly to let me know the tickets I purchased had already been purchased. They proactively found me new tickets for the same price and same section. I was even able to add a new ticket because a friend wanted to join us. They were very quick to resolve the situation. And it was nice that the email was sent from a real person who signed the email and not some customer service dept.

So, long story short... even with a glitch in the process it was a good experience.

Thumbnail of user amieg5
Amie G.
1 review
0 helpful votes
December 16th, 2015
Verified purchase

The checkout process was a little aggravating because I kept getting an error message. It took four attempts to finally get a secure checkout.

Thumbnail of user franka101
Frank A.
7 reviews
0 helpful votes
December 17th, 2015
Verified purchase

Good - it'd be nice to see an estimated shipping date at checkout, but we were contacted promptly about next-day tickets

Thumbnail of user andreww262
Andrew W.
1 review
0 helpful votes
December 23rd, 2015
Verified purchase

No outrageous markups; great customer service! The tickets are cheap, the site is user-friendly, and the fees are very reasonable compared to some other similar sites.

Thumbnail of user robertm834
Robert M.
1 review
0 helpful votes
December 17th, 2015
Verified purchase

registration process was a little wonky using safari. signed up and it just hung there. I had to restart using firefox

Thumbnail of user aprilw60
April W.
1 review
0 helpful votes
December 14th, 2015
Verified purchase

Easy, breezy. Last minute decision to attend the Rockettes. =) Read review on NYT and felt like it was a transaction that I'd be happy doing.

Thumbnail of user mauriceg24
MAURICE G.
1 review
0 helpful votes
August 28th, 2015
Verified purchase

ORDERED TIX. NO EMAILS. WENT TO MY ACCOUNT AND IT SAID ORDER WAS CANCELLED. INVENTORY STILL AVAILABLE TRIED TO PROCESS AGAIN. STILL NO EMAIL. NO CUSTOMER SERVICE AVAILABLE(CLOSED) SENT EMAIL. NO REPLY. NOW WHAT?

Thumbnail of user joonaso
Joonas O.
1 review
0 helpful votes
December 14th, 2015
Verified purchase

After several technical difficulties I managed to purchase tickets. No option to insert referral/discount codes.

Thumbnail of user ericy32
Eric Y.
0 reviews
0 helpful votes
December 23rd, 2015
Verified purchase

I downloaded the App on my phone and it flat out didn't work. I missed out on cheaper tickets because of it and I am upset.

Thumbnail of user robertd503
Robert D.
1 review
0 helpful votes
January 7th, 2016
Verified purchase

I checked all the ticket resale sites when purchasing College Championship tickets in Phoenix and found Seatsmart to be the least expensive when factoring in "services fees". Checkout was simple too

Thumbnail of user greggoryp
Greggory P.
1 review
0 helpful votes
January 9th, 2016
Verified purchase

The selection process and actually purchasing the tickets went well. It took almost 12 hrs for me to receive the confirmation. I also had a problem with my order and it took almost 2 hours before I received a request to fix the problem. I can honestly based on this I will not use or recommend this site.

Thumbnail of user chrisc560
Chris C.
1 review
0 helpful votes
December 27th, 2015
Verified purchase

There was no chance to put in the promo or referral codes I researched. My tickets are set for postal delivery, currently $50 cheaper than StubHubs electronic delivery.

Thumbnail of user tomj170
Tom J.
2 reviews
0 helpful votes
December 22nd, 2015
Verified purchase

found seatsmart when searching for GA Dome seating chart. Impressed with the lack of stubhub type fees. Got the seats I wanted and saved $100 plus. Ordered just before Christmas, got the tickets sooner than expected. Go Noles

Thumbnail of user anneb149
Anne B.
1 review
0 helpful votes
December 2nd, 2015
Verified purchase

I thought this was electronic delivery of tickets - my shipping address is different than my billing address and there is no way to differentiate the two

Thumbnail of user chasek13
Chase K.
1 review
0 helpful votes
December 2nd, 2015
Verified purchase

A ticket site with no service fee!?! What a novel idea. As long as the tickets arrive as promised I will be coming back.

Thumbnail of user dianat106
Diana T.
1 review
11 helpful votes
September 25th, 2019
Verified purchase

I had to search the seat smart guarantee separately to ensure my tickets would be valid. It would be nice if this was readily advertised leading up to the purchase page bc they really were the best priced tickets. Thanks!

Thumbnail of user kimberlyg186
Kimberly G.
1 review
0 helpful votes
August 11th, 2019
Verified purchase

You should move to electronic delivery of tickets. It's unfair paying $15 to ship paper tickets.

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