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Seating Mind has a rating of 2.76 stars from 5,413 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Seating Mind most frequently mention customer service, credit card, and aeron chair problems. Seating Mind ranks 8th among Office Furniture sites.
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Per my previous review, I mentioned I would strongly consider ordering office furniture from seatingmind.com. They did not disappoint this frequent flyer! Our organization has grown, and we were in need of a new reception desk office chair. The boss appreciates high quality, and I appreciate an opportunity to save a little money where we can, while still maintaining that standard. Found a GREAT refurbished Herman Miller chair that was absolutely perfect for the space and added a touch of class to our reception area. I love it and again highly recommend seatingmind!
This company has continuously told me that my order placed in January 2024 will ship out "next week" or 'soon' etc. The customer service rep refuses to send me to his manager after multiple requests and has yet to offer a discount for their delays. We paid $8 for chairs we haven't received yet and no one answers when you call customer service.
Per my previous review, I mentioned I would strongly consider ordering office furniture from seatingmind.com. They did not disappoint this frequent flyer! Our organization has grown, and we were in need of a new reception desk office chair. The boss appreciates high quality, and I appreciate an opportunity to save a little money where we can, while still maintaining that standard. Found a GREAT refurbished Herman Miller chair that was absolutely perfect for the space and added a touch of class to our reception area. I love it and again highly recommend seatingmind!
Tip for consumers:
I have seen several negative reviews from people who do not realize the majority if not all of these chairs are refurbished. We have purchased 3 and each are quality, high end, refurbished chairs and I vouch for these products 100%.
Products used:
Office Chair - Herman Miller
This is the second time I have made a purchase with seating mind. My wife loved my chair so much I bought her one. Website is very easy and user friendly.
Tip for consumers:
They take paypal
Products used:
Steelcase chair
Was worried that the chair might be scratched up by the previous owner, but it arrived in perfect condition.
Very happy with the chair!
The delivery took longer than expected. A Fedex tracking number was created almost directly, but there was no movement for almost a week. No problem, happy to wait for such a good deal, but was starting to get a little worried it might have gotten lost or something. Anyway it all worked out fine, just needed a bit of patience.
Received broken chair, returned the product but yet to receive refund after 6 months. They came up with lame excuse, they have big in the system and not able to process refunds. I even did transaction dispute with the credit card company.
Please avoid this company, they are shameless, that's all I can say...!
I have now purchased three Humanscale Freedom chairs from Seating Mind, and I would only consider buying chairs from them in the future. Their refurbished chairs are as good as new. Their prices are exceptional and their customer service is prompt, friendly and effective.
After reading a lot of negative reviews and some good ones I decided to purchase a refurbished Herman Miller Aeron chair from Seating Mind. I have been in business most of my life and know that a bad customer experience is shared with as many as possible. With a good experience only a handful of people are told about it. I purchased this chair back in November and was full aware that it would take at least 3 weeks to be delivered. I received the chair before Christmas despite all the package delays due to volume and weather. It is a great chair and my shopping and customer service experience were exceptional. If you're thinking about purchasing a chair from Seating Mind I highly recommend them.
Products used:
Herman Miller Aeron Chair
Shopping was easy and a lot of products to choose from and I like all the options I get to pick from once I decided what I wanted. Great experience!
The product that I received had been used and not brand new. The arms were all scratched up and there was some wear on the arm brackets. Not to happy knowing that I paid full priced for a used chair. They are sending new arms to replace the scratched up ones. The company responded quickly to my concerns.
Why are you putting things on sale with a deadline for the sale during The corona virus epidemic?! Doesn't seem very sensitive. Otherwise the shopping was easy.
Jacob has provided excellent customer service from the moment he answered the phone up to the completion of our transaction. Thank you!
Easy, but had to really study to understand condition. If it's as good as it looks i'll be happy. it's not inexpensive, but for a quality product these are great prices, with more work from home planned than ever before! Highly recommend.
Great inventory, and I loved the "filter" options on your site. Most of your competitors did not have the option to filter based on "headrest", which made the difference in my purchase.
I tried calling to ask a question to a live operator but could not navigate the menu since I didn't have a valid extension number. Outside of that everything has gone well.
We will see how long free delivery takes! Otherwise it was a standard online experience. I like how the payment and address is all on one page
Easy to find what I was looking for. Paid for expedited delivery and felt it was worth the small cost. Very happy with a high quality product.
very good hoping the shipping will be quick and that the assembly isn't difficult please give me return policy information in case this gift for my husband is not what he wants
Website was easy to navigate. I asked for a quantity discount and received a quick email with purchase link.
good pricing and gave a little discount
i like the free shipping
now we will see how long it takes to arrive the real test
My shopping experience was seamless. This is the first time I've shopped with this company and if the chairs are like new, as promised, I will definitely shop here again.
Thank you for your order and for your kind words. We are sure you will be very satisfied with your purchase.
Great price on a Knoll Generation chair. We already own two and with my husband working from home now, we need a third. The color we ordered is odd, but we love it!
Great site, great prices, glad to see a warranty and money back guarantee. Not standard features today with most internet shopping experiences!
Very quick and easy. Hope the delivery does not take to long and hope chair is in condition as stated on website.
Your online shopping was all very easy to follow. Some places get so bogged down in specific details, that it takes a long time to order 1 simple thing. This was quick and easy. I like that.
Very easy and intuitive. Disappointed, though, that a pop-up suggesting "make us an offer" disappeared before I could take advantage of it.
I've owned a Mirra chair for 15 years. Best investment I ever made. Now, my significant other has decided it's time for her to get one.
OK, it tuck a wild the first order was not in stock, so that would take 6 to 8 weeks . made a new order 10 days, perfect every ones happy.
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On the contrary. We are helping the millions of workers that are forced to work at home now with offers that would alleviate the expense of setting up a home office environment. We were actually being very sensitive to the needs of the public during this pandemic. This was done for the sake of the public good. Thank you for sharing your viewpoint but it is actually the other way around.