Seating Mind

It took 6 months for my chair to arrive because they sold me something they did not have in stock. It was filthy when it arrived, it wasn't packaged for transport, and it looked like UPS drug it behind their truck for the 1500-mile journey. It has since been falling apart because they stripped out some of the screws when they refurbished it and used improper hardware in other areas. I am unable to get them to respond for a warranty repair so I will likely need to order the parts myself from the manufacturer. It is an interesting idea (buying used office furniture) but I would recommend you look locally to deal with someone reputable. I would not recommend using Seating Mind.

Took several weeks to receive the chair and the chair had several blemishes such as dirt, grease, nicks in the rubber and larges scratches on the stainless base. Not nearly as nice as the chair pictured when I purchased online. I'd describe the condition of the chair as average versus good / refurbished.

Purchased several years ago and very happy with that first chair and everything worked as expected. Ordered a new chair this year for family member and it did not extend or lower and received without the upgraded wheels we paid for. Contacted customer service and have not been able to get anywhere with repairing chair or getting the upgraded wheels we paid for. Realize this is refurbished, but paid a lot of money for this to work out of the box. Customer service asked me to remove covers and send pictures, but then does not follow up at all and eventually stop responding. Horrible customer service from once a reliable company. They have gone down hill!

Look somewhere else, this chair makes a lot of noise, sounds like something is breaking, the cylinder leaks a little and there base of the cylinder is cracked

This company said they shipped my chair 10 days ago. FEDEX shows no delivery progress, only the completion of a delivery request. The origin is less than 200 miles from my house.

The company is not listed under resellerratings.com or the Better Business Bureau. I am very suspicious.

https://www.youtube.com/watch?v=krjU8Gai4jQ

This refurbished chair purchased from SeatingMind.com, which cost $620 (original price over $1200), makes annoying sound when lowering the height - hopefully not always. Otherwise the chair does the job as expected.

Maybe Herman Miller would return this product for a new one, but with SeatingMind.com, it does not qualify for a return or refund. Their web page looks as if return is free and easy, but you should have a more serious defect than this one in order to qualify for a return.

If I knew this, I would have just purchased an original product directly from Herman Miller at twice the price. I hope other potential customers make informed decisions when purchasing chairs from SeatingMind.com.

A notation popped up to place an offer. I did but with no response. I decided just to order the chair because I have spent way too much time on this is order

I ordered a Herman Miller chair and it came pretty quick and as ordered. I noticed a few issues like the left arm doesn't stay up after locking into place and the back leaning ability seems 'off'. The chair also does not have any serial tag or Identification that it is a Herman Miller chair. I have reach out to Seating Mind for warranty information only to be asked over and over for a video of the broken chair. The shortest I can make the video to show the broken components is 55MB which I cannot send via email. Needles to say I am stuck with a 'so called Herman Miller' chair that is supposed to have a 12 year warranty and I cannot get any information or serial number for the chair to contact Herman Miller. My advice is avoid purchasing from Seating Mind if you are looking for a high end chair like Herman Miller.

The quality of one chair was poor, handle cracked and broke, arm on chair poorly positioned and angled down not even with other side, asked to return chair took over a week to get a return label, asked for a refund and they said they would send a replacement. Chair has been returned and Do NOT want a replacement, not sure if I have been given the refund.