- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
SeatGeek has a rating of 2.3 stars from 2,536 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 225th among Concert Tickets sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought tickets minutes into a presale. Quickly realized tickets in my confirmation email were not the ones I had initially selected. So bought others as quick as possible. Then called my Bank to get phone number *******335 for SeatGeek as you can't find it on their site. Talked to customer service within hour after purchase and later received email that refund was denied. So instead of fighting with them I sold tickets, which they charged another $50 for. Now I find out my money will be delivered after event in 6 months. I have used SeatGeek in past without issue on purchase. Sad to say I'm no longer a SeatGeek fan.
The overall experience was quick and easy. Just really have a difficult time stomaching the add-on fees. I went back and forth and finally went with it. Don't know about the future.
Good experience with purchase. I am typing this because I have to type 50 characters.
Was easy to sign up and buy concert tickets. Fees could probably be lower, but what's new :)
Knowing processing fees before I get into the checkout process would be helpful. Other than that the site was easy to use and identify what I wanted.
After pressing the buy option for 2 theater tickets, Seat Geek sent back an ambiguous message saying the transaction may not have gone through and that I should check my email. When I checked my email there was no confirmation from Seat Geek. Presuming that the transaction had failed, I ordered 2 more tickets. A minute later two email confirms arrived for 2 tickets each.
I contacted Seat Geek's customer service immediately; they told me that all ticket sales were final, and that I should attempt to sell the tickets through their service. When I failed to get them to reconsider, I attempted to offer the 2 extra tickets for sale at a loss, but their service said they were ineligible!
I don't often feel like a chump, but I did after dealing with them.
3 days later, Fernando from their customer service emailed to say they had secured a refund from the box office. After it was credited, I altered the review from 1 star to 4 stars.
Walter Masterson
Products used:
2 of the 4 tickets purchased
How do I get my money back due to covid. I can't even go to the game due to this quarantine stuff
Hi Kylie,
Thank you for the feedback. Our buyer guarantee ensures that customers will be able to get a refund if their event has been cancelled. Your event was cancelled and we contacted you about your refund options.
This issue has been resolved and a refund has been issued for this event. If you have anymore questions regarding your refund, please contact us at cx@seatgeek.com.
Best,
CX Team at SeatGeek
Ordered tickets on SeatGeek, no problems. Need more characters more more more
Very good experience, user friendly website and completely trustworthy.
Hi Tony,
Thank you for your feedback!
We're glad to hear that you enjoyed your time at the game! Our mission is to provide the best possible experience for our valued customers. We hope to see you again soon in the near future.
Happy New Year!
CX Team at SeatGeek
I love the seat geek website. Functions like: view of the best deals, and the view of the seats are great for ticket purchasing decisions.
It would be cool if in this view you could see the other seat prices based on where it is in the stadium.
I received a disjointed link from the 589-88 number (see attached).
Also, the fees are very high $10+ per ticket ($40 ticket).
I always turn to seat geek they never fail me. Thanks to seat geek I can access my seats alot easier than other companies.
SeatGeek was great however took me hours to get my tickets from ticket master. Kept giving omg me 401 error
Good experience. Admin fees were a bit high to close the deal.
Last minute purchase. All went well. Last minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went welllast minute purchase. All went well
This is my second time using seat geek and I'm not understanding why there is an additional $50 charge per ticket. The seats are expensive enough. If I could have found them on ticket master I would have.
Hi Carla,
Thank you for taking the time to reach out. Apologies for any confusion regarding the seller fees. Ticket fees will vary based on a number of different factors, such as ticket price, ticket type, delivery format, event, and market rate. The fee structure might even be formatted differently within the same seller’s different listings because so many factors go into how fees are determined. Because of this, we can’t guarantee one specific percentage for the fee structure.
The easiest way to avoid a discrepancy at the final purchase price is to always keep the “Prices with fees” option on. Luckily, there will always be a thorough price breakdown with fees included at checkout before anyone is able to complete their purchase.
I hope this helps. If you have anymore questions, please reach out to us at hi@seatgeek.com or contact view chat.
We'll gladly assist!
Warm regards,
CX Team at SeatGeek
Great experience so far, found some hard-to-find tickets at a great price. Very user friendly. I'd give 5 stars but I haven't successfully made it inside the venue yet lol.
SeatGeek is an awesome app to find concerts or events which I use all the time... the only reason why I gave a 4 star is because the fees are just way too high.
Easy and the seats were good - but I think tix should be cheaper esp when so many are left available
Good Experience. Smooth on-line transaction. Would be better if buyer got to choose mobile ticket app for transfer.
Had a great time at the game. Thanks seats were good atmosphere was nice. First time at a hockey game n it was nice n cold
It was okay but i don't know cause i haven't gotten it yet and i don't think i can track my package
Gain trust and grow your business with customer reviews.
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Truly understand the advantage of knowing fees before checkout! The easiest way to avoid having sticker shock is by clicking to include fees in the listing price while searching for tickets.