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SeatGeek has a rating of 2.3 stars from 2,536 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeatGeek most frequently mention customer service, credit card, and phone number problems. SeatGeek ranks 225th among Concert Tickets sites.
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While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.
Bought tickets minutes into a presale. Quickly realized tickets in my confirmation email were not the ones I had initially selected. So bought others as quick as possible. Then called my Bank to get phone number *******335 for SeatGeek as you can't find it on their site. Talked to customer service within hour after purchase and later received email that refund was denied. So instead of fighting with them I sold tickets, which they charged another $50 for. Now I find out my money will be delivered after event in 6 months. I have used SeatGeek in past without issue on purchase. Sad to say I'm no longer a SeatGeek fan.
I bought tickets to an event and a parking pass. I pay 20.00 on the site for the parking pass, then when I get to the event the parking price was only 10.00...Im not a happy camper!
Do not like having to print tickets. Other then that, assuming printed tickets work now a days, everything was fine
We were looking for a Christmas gift for my mother-in-law. The site is easy to use and find tickets for events. It just stinks when you get to the checkout and pay another $20 in fees.
Hey There,
We do understand that fees can be the least favorite part of the ticket buying experience. We do need these fees to employ our team and continue to improve our platform.
That said we try to make buying more transparent by allowing you to search with fees included. If you toggle this on you will see the total cost with all fees and have no sticker shock at checkout. Furthermore, if you find tickets cheaper on another site, we will price match. Just let us know and we will issue a promo for 110% the difference to assure we have the best deal for you!
Warm Regards,
SeatGeek CX Team
Last night I purchased 5 tickets through SeatGeek for the upcoming Northwestern v Michigan football game on October 23rd. I was notified the seller transferred his tickets by SeatGeek, but he ONLY TRANFERRED 3 TICKETS. I still have not received the remaining 2. I have emailed support and been on hold with customer service for over an hour and have not received a response.
Update: Customer service answered after two hours and they are contacting the seller to transfer the remaining tickets. Will slightly improve my rating if I actually receive the remaining tickets.
Update 2: I received my remaining two tickets from a different seller. I am glad to have my tickets, but I should not have to call customer service to get everything I ordered. The third party transfer process needs to be more transparent.
Tip for consumers:
This site will work if you're willing to use up your own time contacting customer service.
Products used:
Tickets
Update: it took some time and a few tries but I finally got refunded for a canceled show. High markups, wasn't able to get tickets until close to the date of the show.
I'm happy that I received discounted prices on the tix, however your fees added to those prices brought the price right back up. Disappointing!
Hi Elaine,
Thanks for the review. We're happy to know you had an easy time buying tickets with us!
We know that fees are the worst part of buying tickets, but we try to keep our fees as low as possible to ensure our customers get a good deal. We use the fees we get to improve our platform, maintain our marketplace, employ our customer service team, and such.
Although fees will always be there, we still care about having the best prices. That's why we offer a price match. If you find the tickets cheaper on another secondary marketplace, we will give you a promo code for 110% of the difference!
Warmly,
SeatGeek CX Team
I purchased concert tickets to a concert that happened to be postponed for 2 years due to COVID. A week before the concert, which I still did not have my tickets, I reached out to check on the status. (I must admit, maybe I was a little impatient as the tickets were to be delivered a day or two before the concert).
Luckily I did. I was informed the seller could no longer fill my order?!?! I was given replacement tickets in the same section and a few rows closer, it did take multiple emails to secure the tickets.
I am not sure if I would have had the same results had I waited until I was due to receive the tickets, but I did receive tickets to the concert. It was a little bit of a headache because there is no customer service phone line and I was at the mercy of the customer service chat. Fortunately, I had a great customer service agent helping me.
I've used seat geek numerous times to purchase tickets and numerous times for the Sounders specifically and this was the most cumbersome and lengthy process to get to my actual tickets. I've always been able to get my tickets immediately in the seat geek app but when I bought tickets Sunday, I had to check my email numerous times to see if the order was processing, accepted, then confirmed, then a couple more before I finally got an email for my tickets. And they weren't able to be sent to the app. I was pretty disappointed in the service this weekend and hope that isn't the new standard for purchasing tickets through seat geek.
Hi there,
Apologies for any confusion with the mobile transfer process! This not the only process to which you can get tickets to games. When you're buying on SeatGeek, kindly click the tickets you're interested in and then scroll down before clicking checkout. If you see 'XFER', then this means they're mobile transfer. However, mobile transfer tickets are becoming more and more the safest way to receive tickets across the board.
I hope this help! Thanks for being a valued customer, and please feel free to reach out to us at hi@seatgeek.com if you have any questions.
Stay safe!
CX Team at SeatGeek
Tickets are great and as described, wish the fees were lower.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was easy making a purchase off the SeatGeek app. However, getting the ticket was a challenge, as you had to go through third party websites in order to obtain them. Unfortunately Ticketmaster's website kept going down (that's who the tickets were from). Luckily I was able to finally bring the tickets up on my phone at the gate at the stadium after numerous attempts. Wasn't quite as easy as StubHub.
Took me awhile to find my tickets because they hadn't sent them to me yet.
Hi there,
Apologies that you didn't receive your tickets as fast as you liked! Certain venues have strict policies on when they allow mobile transfer tickets to become available to the public. However, we're glad to see that you were able to receive those tickets for your event.
Thanks for being a valued customer, and please feel free to reach out to us at hi@seatgeek.com if you have any questions.
Stay safe!
CX Team at SeatGeek
Overall experience was good. I think the fees you and other sites charge per ticket are ridiculous. I bought (4) tickets and paid almost $20.00 extra dollars per ticket, a total of $80.00 extra dollars, so I can sit (6) rows from the ceiling. I am all for making money, but to bang people over the head because you can is not right.
* SeatGeek attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Vincent,
Truly sorry for any frustration regarding selling fees. Please note, selling fee's are included in ticket prices all across the Live Entertainment Industry. However, some companies include the pricing in their price without showing it upfront. Here at SeatGeek, we pride ourselves with being super transparent, which is why we have the option on the order page to look at prices with or without fees.
If you have any questions at all, please feel free to reach out to us at hi@seatgeek.com and we'll surely take care of you.
Stay Safe,
CX Team at SeatGeek
Can be better, but what they need is innovation in order to ensure that we are satisfied and they can open few other things which can give relief to the clients
This was a frustrating experience. Tickets went on sale at Noon and it was crazy trying to lock down seats. It felt like every time I would click on a certain number of seats the very next moment those seats are gone. I know this is part of the demand, but if there's anyway to make this process a little less hectic than that would be nice.
Site is intuitive and easy to use but fees came in at 33+% of the ticket price, that seems pretty steep to me.
Hi Alex,
Thank you for taking the time to write in. Fees are the worst part of buying tickets, there's no denying it. We try to keep our fees to no more than 20% whenever possible, but there are factors that can cause fees to end up higher. We use the fees we get to improve our platform, maintain our marketplace, employ our customer service team, and such.
While fees are always going to be necessary, we do try to make sure our prices are the best out there. That's why we offer a price match. If you find the tickets cheaper on another secondary marketplace, we will give you a promo code for 110% of the difference!
Best wishes,
SeatGeek CX Team
Finding tickets was not very easy. I had to search for tickets using different wording 3 times before I was able to find the tickets. My checkout was fine until i realized i didn't see my tickets. I logged out and back in and still didn't see my tickets until today.
It was easy to use, but the concert got postponed and then we couldn't make it to the new date so sold the tickets at Seat Geek's recommended price and lost $100 per ticket. Then, I had to buy new ones at another location that fit our schedule for even more money. There was no human that I could figure out a way to talk to.
Hi Carin,
We understand the frustrations that can be caused when an artist reschedules, and sorry for what sounds like some added complications experienced when reselling your tickets! Please know we are here to assist.
I have already personally reached out to you directly, but in the future you can reach us at 888.506.4101 or email us at hi@seatgeek.com with any of your ticket questions!
Warm Regards
SeatGeek CX Team
Went to ER for health concerns and tested positive for COVID. Provided proof from USC Keck. Basically, SeatGeek could care less if I go and infect others. AVOID THEM!
Tip for consumers:
Avoid if possible!
Products used:
Sick w/ COVID. Could not use tickets.
The event is not until next week. I'm hoping it will go well, but it's too soon to rate the experience.
I wish you'd lower your fees.
Using SeatGeek for the first time was definitely easy, but I do regret that there was an issue with what I feel were hidden fees. During the entire transaction, I never saw that the app would charge me $30 per ticket as a service fee until the very end. As you are going through the process, your attention is held to the left of the screen, including the last "Confirm" button. Sadly, just as I hit that button to confirm my purchase, I realized (too late) that on the right was a running tally of the charges. Talk about a surprise! My total for 5 $68 tickets to a college football game came to almost $500! Couldn't cancel or request a refund. I was SOL. Buyer beware, and make sure you are reading EVERYTHING before you click "confirm". And just so you know, they have a hidden a 20% off discount coupon for first-time users in a post about whether their services are legit or not. Again, didn't see it in time for it to do me any good, but maybe it'll work for you!
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SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
Hi Tim,
We can definitely understand the frustrations with needing to print the tickets. Our system defaults to that when we are unsure if a venue or event takes mobile entry, some artists/teams/venues still only take physical ticket copies.
If you are unsure if the event takes physical tickets, please don't hesitate to email us at hi@seatgeek.com or login to the app/website within a week of the event and use our chat feature. We will be happy to look at the tickets and see if we can adjust that for you.
Warm Regards,
SeatGeek CX Team