SeatGeek

Purchase tickets and not only was the tickets very difficult and long to purchase but the price was very misleading. The purchase price was $530 and once payment was submitted the total came to $808. $200+ in service fees and $60+ in taxes. No warning at an expensive price to pay. More than half of original price.

Sucks when they have you over a barrel to do what you want. There should be a base fee and not have it on a sliding scale depending on the price of the ticket. Outrageous but necessary at times.

Purchased a parking pass for the US Open. Website shows 30 minute delivery, received the pass 12 hours later - after the tournament round for the day was over. No way to contact them either (or at least not obvious to me) to work a solution. SeatGeek did respond to me a couple of days later and refunded the purchase - which was great, but really needed the tickets. Anyway - Understand things happen.

It happen to me that I have to contstantly refresh the page because tickets weren't able anymore becuase people already purchased them, the website was really slow at updating ticket availablity which end up on a frustrating shooping experience.

Sad that you exploit multi days events. Can't buy two different days in one transaction. Extra $50 in ticket fees.

So the tickets to BNL were $108 on the site then I got to check out it said $144. Then the fees were added. So the price per ticket was more like $180. Felt a bit like bait and switch. I've used the site before and this not experience I had before. I quoted prices before I purchased, so I will be eating $120, because I quoted the incorrect price.

In the year that I have purchased extra tickets for both soccer, basketball and also Patti Smith tickets, I have neither been able to resell my tickets with refund, nor have I been granted the holiday discount that promoted the Patti Smith sale.

Too much review. Only reason we used was Bc my son suggested. Then there's the fact u make me verify a million pictures just to PAY for cheap as high school tickets

Bought baseball game tickets. Game got rescheduled to another day for a day we could not make. Would not refund or credit purchase. Total loss.

No insurance option. Price drop days before event with no reimbursement. I called and spoke to "Pol" regarding the issue and he gave me a bogus phone number for "someone" who could "help". Whatever.

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The game was fun but $120 in fees is insane. 500+ bucks to take myself, my son and father to a game is repulsive. The fees were a huge turnoff. Will look for alternatives in the future

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I got tickets to louder than life festival. It was advertised that I was buying an e ticket. They instead delivered a paper that I have to print out that says not a ticket for entry and I have to exchange it at the box office. I'm coming from 5 hours away and I don't feel secure that I will get in. I tried to get a refund so I could buy them on a secure site and I can only sell it for half the price. I really hope this works

Easy enough process but over twice as expensive as paying on the night
Would not use it again for parking

Hefty fee charged to both seller and buyer; it tried to tell which ticket is more worthy, but it failed badly since it doesn't understand each stadium or concert hall. Overall, very bad.

I bought tickets on the mobile site. I opened them in my account, no barcode. It says you must add to Apple Wallet but has no button to do so. On a whim I download the app. Log in again. STILL I must add them to my Apple Wallet, but at least note there's a button. I do. I finally get them open and enter. What a terrible experience!

Why is the service fee $100+ for 2 tickets? Scam if you ask me. They get ya with cheap tickets, then when you go to checkout the service fee is extremely expensive.

I did not get the tickets that I was promised. We stood outside Coors Field and was told that the original Seller would Not Release the Tickets that I had paid for Months In Advance! Your Rep did come up with other Tickets that were Cheaper than the Ones I had purchased. I have not received my Money Back. Is this the Way You Conduct Business. You stated that You preview and that ALL Sales are Confirmed! Yet You Allowed this Seller to Steal our Tickets and Sell them to another Buyer? So We were told that other Seats were available if that would be alright. Now We had Flown from SC to Denver for the Game only to find out the Seller would not release the original Seats Row 38 1&2 but Now after the Game has started We could get Row 30 5&6 which were in the Sun not under the Cover as the others were. Now Tell me Did You expect Us to MISS the Game because of the Screw-up by the Seller. There is also the difference in the Cost of the Tickets and SeatGeek said Oh You agreed on the other tickets Really What a BS statement. I did everything right and SeatGeek sided with the Seller Pityful!

I had a price of $52 each ticket and had the open window, trying to find code, and then site crashed or something but it would not go through so when I went back on the tickets were more $59 i think? And really high "fees". I was stuck since my child really wanted to go to this concert and I had promised them once I saw the original price. Not a huge difference, but really really annoying, and "unfair"

I had tickets to a concert and the concert was cancelled and rescheduled and they never notified me. That's bad business! I wanted a refund because i couldn't make the new date but they would not give a refund. Then I called the person that they actually got the tickets from and was told seat geek don't like giving refunds because they would lose to much money because they jack up the prices. Now I will buy directly from the person they bought the tickets from for a cheaper price plus he said he would of refunded me my money back for the cancelled show!

Purchased Bears tickets to be from Santa & then my family got COVID, so I knew we wouldn't make the game. Was very disappointed with support for many reasons. What looked like should have been an easy option of reposting my tickets on their site was not possible because they couldn't verify my bank account within two weeks. Why couldn't they put any sale funds back to the credit card I used to purchase the tickets originally?

Also frustrating, it was difficult to find online articles explaining how I could get the ticket bar code information to post the tickets on another site (Ticketmaster or Stubhub). After being on the phone for half hour, I finally got to a representative that could explain to me how to see the bar code values (had to click into each ticket one more time on their app).

Know that my getting COVID was not their fault, but didn't feel like much of a valued customer that there was nothing they could do for me except make it super difficult to repost the tickets on another vendor's site.

Purchased 6 tickets to a Nats game three days prior to the event. The site says don't be surprised if you don't receive tickets until the day prior or even the day of the event. On the day of, still no tickets. Reached out to SeatGeek and learned the seller was now unable to fill the order. Literally learned this whole on the Metro headed to the game. While SeatGeek customer service was as helpful as they could be (refunded money AND provided a 20% supplemental compensation, the end result was traveling downtown to the game and NOT being able to actually go to the game (all other seat options were through the roof in cost). Will never again use this site…they don't actually control the tickets…simply a paid intermediary and can't guarantee delivery of what you purchase…miserable experience for our immediate family and extended family visiting from out of town.