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Sears PartsDirect has a rating of 1.14 stars from 396 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sears PartsDirect most frequently mention customer service, credit card, and business days problems. Sears PartsDirect ranks 122nd among Appliance Parts sites.
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Contrary to all the bad reviews, my experience was exceptional! Ordered replacement Samsung glass cooktop Sunday night, received that Wednesday (a day ahead of schedule AND from Illinois to Virginia). Amazing price (genuine Samsung part) and super fast shipping via UPS Ground with tracking all the way to my door. I was very worried after reading all the bad reviews but this experience was fantastic! Would definitely buy from again!
This IS NOT Sears, some company in India operates it now and they are HORRIBLE! They canceled a part I ordered for my washing machine twice and didn't let me know via email, phone or text. Then, they tried to charge me twice for the part I already paid for. AVOID these guys at all costs.
Belt that I ordered from the number in the book wasn't the belt I needed., but to return it I would have to pay for shipping to return it since it wasn't the correct one. Not pay ing $13 to send back a $25 belt charged with shipping to get here
Products used:
None … did not want to pay shipping for wrong item
Poor Customer relations. Ordered parts for a craftsman chainsaw on 9-23-14. Received 2 of the 3 items. The backordered part was never given an expected delivery date. It is now November. Sears parts direct website says that they will respond to emails in 15 minutes I sent them 4 emails in October and I'm still waiting for a response to my emails. I will never buy parts or power tools from sears... ever. Sears gets its power tools made from other companies. I recommend buying from the company making the tool not from sears, they are just a POOR middleman.
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We carry millions of appliance parts, snow blower, lawn & garden replacement parts, water filters and more. No matter where you bought it, Sears Parts Direct has the right parts.
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