Sears PartsDirect

After placing an order for lawn tractor parts that the site said was in stock, 3 days later an email came and said the parts were on back order. I took a chance and looked on Amazon for the parts and they had them. Ordered the and received all in 4 days. My order with Sears parts Direct as of today are still on back order. Order was placed 5/11/22. Need a part look at Amazon first.

The site is easy to navigate and it's so simple to use with all the parts diagrams and current information about why some parts aren't available or substitute parts. They did a fantastic job with all the technical aspects.

Delivery is sketchy and expensive, but unless you have a local appliance parts store, you're stuck with it. The smaller the part (screws, clips, plastic pieces), the more expensive. Kind of crazy. The larger replacement parts that are cosmetic (grates, panels, etc.) are reasonably priced.

The most unfortunate aspect is Customer No Service. They are mostly pleasant, but if you didn't get a part or it came damaged, it can take up to 2-months of constant calls to Customer No Service to get it all sorted out. My biggest recommendation is that if Customer No-Service has to reorder the part, demand that they send you an email confirming the re-order with the shipping address. It will save you weeks of waiting. I was told twice that my re-order was placed only to call a week later and find out the order was never processed.

I've ordered cosmetic replacement parts and mechanical parts. One cosmetic part arrived broken (thus the re-order nightmare). All other parts looked great, fit perfect, and worked (mechanically) flawlessly.

First, they sent me 2 even though I asked for 1, fine, I got the first one and turns out they never applied SYW rewards or anything, I called back and they said it will be adjusted later. I don't buy this but hey at least I got my filters, then I received my next subscription on time, no problem there, but suddenly 3rd one is charged but not shipped, I figured no problem and just wait. But now they charged me for "backorder" product, and taking over 1 week to refund, still no refund. I called "systems are down".

Deceiving return policy and dishonest customer service. I ordered gas range parts in March, which was not opened due to project cancellation. I tried to return the unused parts in Sept by calling the customer service as the website advertises one year return policy. I was told somebody would send the return label within 3 business days. However, I did not receive any email, so I called the customer service again and talked with Lydia (ID#*******). She said one year return policy only started in July, but she refused to email me with the formal explaination as "the company did not provide the tool for her to email me". I submit the formal complain online, and there is no response. I will never order anything from this website again.

I ordered an electronic controller for my dishwasher from their website. After a few days delay in shipping I began to become concerned so I searched the web for reviews about the company. I found a slew of scathing reviews about how these guys are crooks, don't order from them, problem after problem, ect. I went back to the website and found that my part had shipped and figured I had gotten lucky, yeah! I even had a tracking number for UPS. So day after day I tracked my package as it slowly made its way across our great nation. When it arrived I found the part they sent be looked like it had been struck by lightning. There was large black burn mark across the board and one of the components was blown off. It was in worse shape than the one I was replacing.

I immediately hit their chat line. I figured I was going to get the run around. The service representative promised I would receive a new order in two days. After a day their website stated by order was going to take 1-3 days to process and another 5 or so days to ship. Here we go again. Then I got home the next night and the part was there! It looked like a new part. I installed it and now I have my dishwasher back.

I inquired to Sears if this was a real affiliate and they confirmed that in fact it was. I can't imagine what sort of quality controls they have in place, if any. Or, how I was initially sent an obviously destroyed piece of electronics. But, in the end, after great consternation, I got what I needed.

14 days after cancelling my order (which I did as soon as I learned that the part was not actually in stock and there was no availability date), I received my full refund. So that was good ending. Another site, GRP, refunded the charge for an unavailable item within 24 hours. A third site, Walmart, had the part - or found the part - and shipped immediately. (There is a general problem in the industry: Some distributors/websites – but not all! - are listing parts "in stock" when they actually have no idea if it is available. They take your money and then sit on it until you make enough noise for a refund. They are probably waiting to see if any supplier gets the part in stock. In the meantime, have they invested millions of dollars from thousands of customers in MoneyMarket funds? Living off the float? And the honest distributors/websites who accurately list the part as "unavailable" or "out of stock" lose out.