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  • SearsOutlet

SearsOutlet

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Overview

SearsOutlet has a rating of 2.99 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SearsOutlet most frequently mention customer service, credit card, and local store problems. SearsOutlet ranks 218th among Appliance sites.

  • Service
    9
  • Value
    8
  • Shipping
    7
  • Returns
    5
  • Quality
    7
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
6
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • It was way too expensive so I called Sears Outlet and cancelled it for a refund.
  • Still waiting after calling customer service and no response.
How would you rate SearsOutlet?
Top Positive Review

“Outstanding customer service”

Shirlene M.
1/30/20

I purchased a whirlpool dryer from the Sears outlet in Nashville on Thompson Lane it had a malfunction and they let me come and pick out a new one and deliver it at NO Charge! And the gentleman set my dryer up as well and did a great job I am one HAPPY Customer and the Customer service from these Lovely Ladies was AWESOME! Over All they was able to resolve my issue!

Top Critical Review

“Do not use installers”

David H.
10/28/20

New dishwasher is sitting in my garage. I paid for installation. The DW was delivered by two guys who ARE NOT PLUMBERS, and could not deal with a stuck hot water valve; hey, the DW has been in use for 15 years, the faucet's probably never been closed. I'm not surprised it's stuck, and surely this can't be that uncommon? Well, the "not plumbers" gave up (after I showed them how to turn the water off in my house) after making a bit of a mess. Am now paying much more to a highly reputable company to get the thing installed tomorrow. I do not recommend searsOutlet/American freight.

Reviews (101)

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Reviews that mention popular keywords

sears outlet (31) customer service (28)
Thumbnail of user shirlenem3
1 review
0 helpful votes
January 30th, 2020

I purchased a whirlpool dryer from the Sears outlet in Nashville on Thompson Lane it had a malfunction and they let me come and pick out a new one and deliver it at NO Charge! And the gentleman set my dryer up as well and did a great job I am one HAPPY Customer and the Customer service from these Lovely Ladies was AWESOME! Over All they was able to resolve my issue!

Thumbnail of user pattym186
1 review
1 helpful vote
January 29th, 2020

My refrigerator died and was in need of one today. Went to the Sears Outlet in West Haven, CT with worked with Natalie. She showed me several models that would fit my space and had the features I wanted. And then she let us peruse them on our own, so we could talk and decide which one we wanted. She was very easy to work with. We ended up purchasing one with a 5 year warranty and the price was pretty good. I am happy with the service Natalie provided, and plan to return in the future when I need other appliances.

Thumbnail of user toneyb13
1 review
0 helpful votes
May 10th, 2020

I made a frantic and unpredicted trip to Sears Outlet, Shrewsbury today to make purchases for my home remodeling. I was pleased to be met with excellent customer service. I was also happy to find the store and all employees prepared for Covid-19. During my transaction, i made inquiries that required the expertise of the manager and found him to be very knowledgeable and cordial. Thank you and the staff at the Shrewsbury Outlet store.

Thumbnail of user jennys281
1 review
0 helpful votes
February 19th, 2020

I purchased a Whirlpool refrigerator from the Sears Outlet in Greenville, SC. Larry and Donald delivered it, and although they had trouble connecting the water supply due to the age of our home, they remained professional, courteous, and friendly. It took several hours to get the problems resolved. They went above and beyond the call of duty to finish the job! Thanks, Larry and Donald, for a job well done!

Service
Value
Quality
Thumbnail of user billh463
1 review
0 helpful votes
August 11th, 2019

I was our first trip to the outlet on the Dallas N Tollway. Jordan was totally attentive to our needs and not distracted by others activities around us. My wife was very focused on getting a quality mattress. He was knowledgeable of the stock and showed us the differences and the values of your higher priced mattress. He was very courteous and seemed to earnestly care about satisfying our needs. If I owned my own business I would try to hire Jordan.

Thumbnail of user barbarav198
1 review
0 helpful votes
March 1st, 2020

I want to say a great big thank you to the delivery men who went above and beyond to deliver my furniture. They were awsome.! They were all very polite. Made me very HAPPY

Thumbnail of user kevellinm
1 review
0 helpful votes
May 9th, 2019

Kathi C. Was amazing and she gave us great information on the appliance we were looking into. Very happy with our purchase! NV sparks sears outlet is where to go if you want great customer service by Kathi C.

Thumbnail of user augustinen8
1 review
0 helpful votes
January 11th, 2020

There was a sudden crush of customers, but although they were a little understaffed, Mary the sales person was knowledgeable and handled things with aplomb.

Thumbnail of user angelah309
2 reviews
1 helpful vote
July 7th, 2019

Called this morning and refrigerator with warranty is being delivered tonight. The sales associate followed through and was kind! Her name is Angela Harris! She is worth the call to get things done right! A true Blessing Sears has been today!

Thumbnail of user owenw48
1 review
0 helpful votes
March 2nd, 2020

Super clean and easy to navigate store with a great customer Bennet was super helpful and was able to help us out in like 5 min with quality!

Thumbnail of user trinah30
1 review
0 helpful votes
September 29th, 2019

Wonderful staff. Very helpful staff especially Lynn. Great service. Made us feel very welcome. Helped me find the perfect appliance

Thumbnail of user maryleea2
1 review
0 helpful votes
April 24th, 2020

Martha gave me great CS I returned 2 recliners, They were to large for my shortness. She searched and was able to give me a full refund. She went the extra mile to assist me MLAsay

Thumbnail of user patl105
1 review
3 helpful votes
May 27th, 2018

I purchased a refrigerator online. When I arrived to pick it up it had a large dent in the front. When I told them I would like to return it they were pleasant but showed me other options and offered an exchange. There were so many that I was over whelmed but the sales person listened to what I wanted and narrowed it down. I was very unhappy with my purchase but the sales person quickly fixed my frustration. I will never purchase online again but I will go to the store in person.

Thumbnail of user luisp153
1 review
0 helpful votes
November 24th, 2019

Manager Robin went beyond the call of duty to help my husband and I with the stove we need. Once I told her I needed a stove for thanksgiving she went to work until she Found one thank you Robin

Thumbnail of user janeb156
5 reviews
11 helpful votes
March 15th, 2018

Won't buy an appliance unless I check Sears Outlet first. We were forced to buy a new washer after hurricane Irma and they not only had one in stock but several to choose from and at a great price.

Thumbnail of user charlesj17
100 reviews
126 helpful votes
February 10th, 2015

The store on 110th Ave N in Saint Petersburg, FL. Went in to buy a stove. This is a dent and ding resale store. The salesman was the most charming man I've ever met. Showed me exactly what I wanted. The price was 35% less than the retail store. The stove had one small nick in the paint. I can fix that with an enamel repair kit. Was impressed with what they have to offer. Never knew they existed til a friend told me.

Tip for consumers:
Know the price of the item as retail before you go in. Know what the sale prices usually are. Look carefully at the item, looking for the damage and assess if it's easily repairable and worth the effort.

Service
Value
Quality
Thumbnail of user johns3389
1 review
0 helpful votes
November 8th, 2018

My technician was Isadore he was really helpful and very polite he was also was very quick and to the point and helped me with all my problems and he was a really nice and respectful

Thumbnail of user danak31
5 reviews
3 helpful votes
February 17th, 2017

I prefer to buy in store than online. Wide selection of appliances to choose from. Will recommend Searsoutlet to my friends

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About the business

Get new and refurbished refrigerators, washers, dryers & more at 25-70% off regular retail prices. Find scratch and dent outlet items on sale - shop today!

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