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SearsOutlet has a rating of 2.99 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SearsOutlet most frequently mention customer service, credit card, and local store problems. SearsOutlet ranks 218th among Appliance sites.
No positive highlights yet
I purchased a whirlpool dryer from the Sears outlet in Nashville on Thompson Lane it had a malfunction and they let me come and pick out a new one and deliver it at NO Charge! And the gentleman set my dryer up as well and did a great job I am one HAPPY Customer and the Customer service from these Lovely Ladies was AWESOME! Over All they was able to resolve my issue!
New dishwasher is sitting in my garage. I paid for installation. The DW was delivered by two guys who ARE NOT PLUMBERS, and could not deal with a stuck hot water valve; hey, the DW has been in use for 15 years, the faucet's probably never been closed. I'm not surprised it's stuck, and surely this can't be that uncommon? Well, the "not plumbers" gave up (after I showed them how to turn the water off in my house) after making a bit of a mess. Am now paying much more to a highly reputable company to get the thing installed tomorrow. I do not recommend searsOutlet/American freight.
The staff was so friendly. Made our shopping fun. Will decently go back. Lynn was amazing. Helped us all the way. Sears outlet on 22nd and Sandy
I PURCHASED GAS RANGE, WASHER AND REFRIGERATOR ONLINE. THE WASHER AND FRIDGE WERE DELIVERED 3/4/2020, BUT THEY HAD NO RECORD OF MY RANGE. I CALLED CUST SERVICE # AND THEY COULD NOT LOCATE IT. THEY HAD ME CALL THE STORE, AND AGAIN NO ONE COULD HELP ME. THEY ENDED UP DELIVERING THE WRONG RANGE, HAD TO GO TO STORE. THE LADY THAT HELPED ME WAS NO HELP. SO ON SUNDAY MORN 3/8/2020 I RECEIVED A CALL FROM SHAWNAH FROM ARLINGTON, TX SEARS OUTLET. SHE HELPED ME AND THE RANGE WAS DELIVERED THE SAME DAY, SHE WAS SO HELPFUL I ENDED UP GETTING AN EXTENDED WARRANTY ON THE RANGE. FOR A FEW DAYS OF CHAOS, SHAWNAH
REALLY HELP CHANGE MY MIND ABOUT THIS PURCHASE. I GAVE 3 STARS BECAUSE IT TOOK A FEW DAYS FOR EVERYTHING TO TURN AROUND. GOOD LUCK SHAWNAH.
The sales persons are great. They take care to explain everything. The delivery personal that delivered my appliances were crooks. They were supposed to take one of the old appliances with them. When we Asked them they told us we had to pay $15 dollars for each appliance we wanted them to take. This is pure and simple robbery.
Online site loads slowly and they have the problem with coupons that are hard to determine what the best deal is...
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Get new and refurbished refrigerators, washers, dryers & more at 25-70% off regular retail prices. Find scratch and dent outlet items on sale - shop today!
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