SearsHomeServices

Worst customer service ever all they do is make you wait all day only to tell you at the end of the day that they do not have a technician. They just throw you on the calender when ever they please and don't care if you can or cannot be there that day. You waste your time waiting ALL day only to know you will have to do it again over and over. No wonder Sears went belly up!

Do NOT use them for anything. I am sitting here for the second day home from work and my appointment keeps getting pushed back. This is ridiculous. To add insult on the first day that they came WE WERE home! Per my ring camera he spent one minute on my property. Didn't even try to call. How do they think it is getting paid! I need to be at work!?! Worst service ever if I hadn't already bought the part I would have asked for a refund. They should be ashamed.

DO NOT use Sears Home Services! Today is the 3rd time they've stood me up! They schedule an appointment from 8 am to 5 pm then say they don't have a technician available and will have to reschedule. I'm on hold right now with a 45 minute wait time. I have a confirmation email with my address clearly listed- and the automated service says there is no repair call scheduled for my address. I've been trying to get my dryer fixed for over a month. They are the absolute worst!

Pretty much the same as everyone else. Stayed home all day, lost wages and no show. The tech finally called and said we are rescheduled two weeks later. We emptied our refrigerator out and put everything in ice chests. He said he had nine other repairs before us. That is crazy! I guess the lame bankrupt Sears is finding the only way to may any money. WHAT EVER YOU DO, FIND ANOTHER SERVICE COMPANY. Save yourself a whole lot of frustration.

I was connected with Sears Home Services through my extended appliance warranty. I have received nothing but the runaround from SHS. Over a month later and my dishwasher is still not working. I have had appointments and the tech does not show up or he showed up a 8:50 pm! There is no contact and all I've received when I call the so-called customer service is excuses, apologies and "understanding" of my inconvenience. I will NEVER recommend this company to anyone. Have no idea how it stays in business.

I contacted Sears Home Service for a dryer repair in Sept 2023. The first technician told me it would cost $277 total to fix it. But he ordered the wrong part. The second technician ordered a part that never arrived. I spend 3 months trying to get the part delivered. I finally gave up and ordered the part directly from the manufacturer. The third technical finally replaced the part (which I ordered) today on Jan 3,2024. But he said I had to pay $34 extra.

11/25/23 Filed claim. 12/08/23 tech 1 inspected, ordered parts.12/28 tech 2 discovered tech 1 didn't order all parts that were needed. The needed parts were then ordered. 01/25/24 tech 2 returned, unable to repair as a specific tool was needed, which he could purchase. SUPERVISOR would not approve of purchase request. Sears needed to order tool per super. Repair delayed until 02/22/24.Tech 2 was awesome, tech 1 not. Supervisor awful. Sears Home service awful. Avoid Sears Home Services!

All around horrible experience. I have been dealing with them since February 16th and still do not have a fixed dishwasher. The technicians have no idea what they're doing on top of the constant rescheduling that is done. I have already taken MULTIPLE days off of work to wait around for their technicians and still dont have a resolution. This business is ran by idiots.

Had requested repair for dryer. Technician stated he could not do the work claiming signs of rodent infestation. Requested Sears to cancel coverage at least 3 times with no response. Now threatening with legal action for non payment. Will never do business with Sears again.

First of all, they give a window of 8am-5pm so you have to take off from work to be there. Then it always takes 2 visits to fix (1 to diagnose and order parts and the other to install). Finally for this issue with my fridge they rescheduled FOUR times! Thats 4 times I took off from work and then got a call "sorry no technicians available".

Once someone does show up they tend to be friendly and competent but the scheduling office is far from being so.

They sent a tech out, he didn't fix anything. He took my filter out found it in the middle of the room. He didn't even bother putting the door back on the furnace. Found him walking around my house.
Called Sears to complain they sent another tech out and he came said the furnace was fixed then told Sears I wasn't home for the repair. Took a pic of car in the drive way and everything. Even had a conversation with my kids.

Our ice maker went out over two weeks ago. Technician Lamar came out twice and still did not know how to replace the ice maker. Yesterday no one showed up - no call, nothing. At 5 p.m. yesterday I chatted with someone to reschedule. They are supposed to come out today. I want to make sure it's a different technician that comes out but I don't know how to reach a live person.

I have a life. I need to work. I don't need to waste my time (aka money) waiting for a repair appointment that will never happen. What a scam. Pay money for an extended warranty, then never get service. I'm going to every public forum I can to relay this. This is criminal.

I have been monthly paying for the home warranty program for several years now, and I finally needed to make a request for services. After three hours on the phone, being texted links that went no where, being hung up on, I was finally able to speak to a person who barely spoke English. They wanted countless amounts of information and then after nearly exploding, they wanted more money paid right then (I have probably paid $1800 or more into the program). My wife knows where the technicians are based who handle the service calls so she is going to go try and see if can get better customer service in person. I will be cancelling this rip-off, reporting them to BBB, Missouri Attorney General and any other agencies I can find. Do not get this service.

Purchase full home warranty for my tenant.Water heater broke. Tenant has pneumonia.
Spent hours on the phone. Sears contractors did not show up.
I Used my own plumber and paid $2300 to replace water heater.
Sears contacted me 3 weeks later to fix the water heater.
No, they don't want to pay anyhting.

How Sears remains in business at all is shocking. Now they can only scam people with their BS warranty plans. That if you cancel because they are bogus they want refund you and they charge you for it. Disgusting business practice. Do not use them.

I attempted to get my Bosch microwave repaired as it's under center counter. The call center(who knows where) set an appointment My daughter stayed home from work, the stove repair man came out. He could not fix my microwave as he's a stove guy. I rescheduled for a Saturday. The guy could not fix it as I needed a control which they don't make anymore. A friend brought a control which wasn't the issue…. $350.00 later and no closer.

I am a trustee for a disabled lady. She called Sears for a dryer repair. He showed up to tell her he didnt have the part she needed (a dryer door latch, tiny,.90 cents on amazon) said they had to order the part. Really? Took over 3 weeks for them to come out. And, charged her over $320.00! She could of got a new dryer for that. Dont use them, dont call them. Horrible

Bought a Kenmore 500 series washer and dryer. After 4 months, the washer is already making noise in motor area. A tech came out and said he fixed it. Washed a load after he left and same noise is still there... not fixed. Scheduled another appointment for the following Saturday 1/25/2020 and no one called or showed up. Waited at home 5 hours for the tech and missed half a day of work and not even a call to say hey not going to make it. Called today to reschedule and now no Saturday's are available through February 2020. So now I am out $1200 with a noisy washer to show for the money I spent. Last time I am doing business with Sears. I can see why they are closing stores. Lousy products and poor service. If I could give 0 stars I would.

Requested service for a electric dryer. I called in a claim to American home shield who in turn assigned the service call to sears. Sears then books me an appointment for 16 days later. They inform me that they'll be at my home between 8 am and 5 pm. the day comes and the tech guy shows up at 5:15 pm. he takes a Quick Look at the dryer and determines the problem and part needed but sorry I don't have that part. Have to reschedule you for jan.4 th another 7 days. 7 days later no show no call nothing. I contacted sears no apology or explanation. They rescheduled me for 12 days later. I first started this adventure on Dec. 13 th. 2023. And my assumed final appointment is Jan.16 2024. So that's like 34 days of frustration. So I gave up and called a local appliance service company. 4 days later the problem was resolved in one hour. The part the sears guy ordered was the wrong part. If the sears guy would have taken the time to properly diagnose the problem he would have found a detached wire, instead of ordering a $ 120 part that was not needed. Thanks to Jacks appliance service in Pahrump Nevada.

Also GE uses them to "repair" their faulty equipment. After less than two years with my new GE dishwasher, it started acting up. After tens of emails they agreed to send a "service" person to fix it. Sears Home Service sent someone who looked at it for 5 minutes and said it always happens to that model. He ordered parts and said call back when they arrive at my house. A month later and calls everyday to SHS (not a US company or service) they send a guy out two weeks later. Of the 4 parts that were sent, he replaces one and takes the rest unopened. His 15 minute comment was "if it doesn't work tell GE to send you a new dishwasher. 30 minutes later the dishwasher won't turn on. GE said they will send us a $325 "goodwill" certificate towards the purchase of a new GE dishwasher. This is for my $700 purchase. I strongly suggest you purchase nothing from sears or GE and definitely don't let them repair the ones you have. Worst treatment I have ever had in my life. BOYCOTT!

If I could give No Stars, they would deserve it.
The technician was very rude and refused to touch the machine as he said it did not have the model number ( this was not a condition set before). Then he demands that we pay for the visit, which I refused as no work was done. After he left, the company sends me n email stating the machine was inaccessible and it was in a tight spot and he was afraid to move it. This is a total lie. I cannot imagine a Company blatantly speaking untruth and claiming service fees. Let this be a warning to other customers who plan to use their services.

Don't buy this service. They do not have a way to communicate with customers and it's really frustrating and useless.