Searshomeservices.co

HAVE BEEN TRYING TO GET MY SECOND KENMORE REFRIGERATOR REPLACE IN MY HOME IN WILKES-BARRE PENNA SINCE APRIL 4... HAVE BEEN LIED TO COUNTLESS OF TIMES. READY TO TAKE THEM TO SMALL CLAIMS COURT TO GET MY MONEY BACK. REFRIG IS ONLY TWO YEARS OLD AND CAN'T BE FIXED THEM TELL ME. PLUS THEM OWE US HUNDREDS IN FOOD AND ICE. READY TO FILE...

Although every detail was communicated to the individual with whom I scheduled the service visit, (make of mower, service desired -- change filters, change oil, check blades; sharpen, if necessary). The "repair person" showed up without any filters or oil to complete the service that I scheduled, but demanded $103+. Since I was not at home, at the time of the service visit, I called the next day, and was answered by someone in the Philippines who is trying to tell me that someone needed to diagnose the problem. I never stated that I had a problem with the mower, just needed annual maintenance service for the summer. IF THE SERVICE REQUEST OF THE CONSUMER WILL BE DISREGARDED, is there any wonder the outcome quality all around is POOR!

I had Sears out to my home 5 times before they could properly repair my Kenmore dryer. Iwas without a dryer for over a month waiting for parts or return service appointments. I then made an appointment for my water softner maintenance check, to only be given a another slap in the face by not getting a NO CALL NO SHOW, on the service day. Their response when I called was" the tech called in sick", we're sorry for the inconvenience! This is the worst customer service I have ever received. How can they stay in business?... oh wait they are out of business! How can the customer get any retribution for poor performances by this business, when they JUST DO NOT CARE...