3 reviews for SearchBerg are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
Florida
1 review
0 helpful votes

DO NOT HIRE SEARCHBERG
June 8, 2022

STAY FAR AWAY! I used Searchberg for a few projects and let me explain the situation with one and why you should NOT work with the company.

#1 Your project manager will always be in a meeting when you call, since the time I signed up with them, I have had 3 different project managers and the issue is the same, they will never be readily available when you call, then the receptionist will tell you that they will get a message over to them and they will call back but NO, they won't call back they will send an email. They keep switching project managers, this says a lot already.

#2 I purchased a website, with 1 year of maintenance, they should make it clear before you sign up that maintenance is NOT website edits, it's simply making sure your website is up and running (which doesn't take much time or effort), and any further changes you may need, ex: need product, title change, price change, etc, will come at an extra cost. OK, fine, let's say I was aware of this and was okay with it, when it comes time for me personally to enter the WP backend to make my own changes, I can not access the entire backend because they used a paid theme and kept the credentials for themselves. So pretty much, to enter the backend of the installed theme that they purchased to create the site, I need the credentials for it, I asked them for it considering the website is MINE and I paid for FULL OWNERSHIP of it, they are requesting I pay to get the credentials for the theme backend. SO now, I am stuck in this circle where they tell me I need to pay for further edits or do the edits myself, then I try to do the edits myself, and OH! I can't because I don't have access to it. What a pickle.

#3 Their communication is extremely poor and email responses take several days.

#4 They do not provide any additional value. They won't provide recommendations on how to make your website better, nothing. As a matter of fact, they literally do what you tell them and if you are not a website expert they will create a poorly designed site based on your requests when in fact, a trustworthy agency would give pointers as well as provide feedback on why certain things should NOT be done on your site.

#5 They promise mobile-friendly sites and DO NOT produce it. I have requested over several weeks to have my website edited based on what I paid for, MOBILE FRIENDLY, and they ignore my requests.

Do not do business with them.

Products used:

Website development

Date of experience: June 8, 2022
California
1 review
9 helpful votes

Great Job
November 4, 2016

Great job, will continue to work with them

Date of experience: November 2, 2016
District of Columbia
1 review
17 helpful votes

Great job!
March 9, 2016

Great service and completed work as expected.

Date of experience: March 9, 2016
Loading...
3 reviews for SearchBerg are not recommended