• Seamless

Seamless

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Overview

Seamless has a rating of 1.21 stars from 151 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Seamless most frequently mention customer service, credit card, and many times problems. Seamless ranks 145th among Food Delivery sites.

  • Service
    38
  • Value
    36
  • Shipping
    16
  • Returns
    17
  • Quality
    29
Positive reviews (last 12 months): 5.6%
Positive
1
Neutral
0
Negative
17
17
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I called customer service to dispute the upcharge & the new total.
How would you rate Seamless?
Top Positive Review

“Great service and food”

Marissa M.
5/29/23

Mike (Michael) was on time and very friendly. He's delivered to my house before. I ordered from Ridiculous Burgers and was happy with the meal.

Top Critical Review

“Fraudulent charges”

preston l.
1/16/24

I stated there was no service fee and a lower delivery charge and gave themselves a 20%+ tip. Contacted them thru chat and they were useless, sounds crooked to me and will never use this scam again. $29.33 Delivery fee $4.49 Service fee $4.40 Sales tax $2.29 Tip $8.10

Reviews (151)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (37)
Thumbnail of user marissam268
1 review
0 helpful votes
May 29th, 2023

Mike (Michael) was on time and very friendly. He's delivered to my house before. I ordered from Ridiculous Burgers and was happy with the meal.

Service
Value
Quality
Thumbnail of user kelinaz
1 review
0 helpful votes
September 30th, 2019

Quick service and simple website and app to use. The selection of food is wide and the "popular foods" in each restaurant with pictures aren't fake pictures and recommendations so you just get something. Every time I ordered popular dishes they turned out AMAZING 10/10 no need to yelp every restaurant and dig through reviews! Less popular restaurants don't have a "popular dish" unfortunately

Thumbnail of user robertf611
1 review
0 helpful votes
July 16th, 2019

Love Seamless! When I'm working late, they do a great job of delivering to the office. I probably use Seamless at least twice a week, and it's been reliable so far :)

Service
Value
Quality
Thumbnail of user rd252
1 review
1 helpful vote
October 5th, 2020

2/3 orders cancelled. Hours of delays. No notification when some orders are cancelled. Some restaurants listed don't exist or don't take orders despite seamless accepting and "confirming" the order. Rude customer service.

Thumbnail of user norn
1 review
0 helpful votes
July 31st, 2019

The representative (Delia). She helped me a lot to use my promo code. I appreciate her help. She is the best... very kind and genuine girl

Thumbnail of user lorie69
1 review
0 helpful votes
October 16th, 2019

Whenever my order is wrong i contact seamless and they refund me. Not sure why everyone else is having issues. But do not call the restaurant because they are going to pull a bunch of crap, and make things complicated. Seamless has been very similar to amazon and does a lot to help the customer. Very good experience!

Thumbnail of user mell114
1 review
1 helpful vote
August 19th, 2014

I love Seamless! Both the app and website are user friendly and simple. The customer support is also great, even though I have rarely needed them.

Service

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About the business

Seamless | Food Delivery from Restaurants Near You ~ Order Online

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