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SEA Gamer Mall has a rating of 3.1 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SEA Gamer Mall most frequently mention customer service, live chat, and gift cards. SEA Gamer Mall ranks 735th among Games sites.
This company responds to reviews on average within 22 days
No critical highlights yet
Ing and Simon were patient and awesome in helping me with QQ coin reload, especially after a system error causing repeated failures in order delivery the day before. Despite the delay in receiving my coins, and a terrible customer service experience with one of their colleagues, Jason, who was not only unhelpful but placating to the extent of being dishonest, encountering both Ing and Simon turned my negative experience around, hence the positive review. Customer support agents should take a leaf from their book :)
Seagm only wants your money. When you request for a refund, the will hide behind their ToS but none of their ToS clauses say items are non-refundable. Despite having a refund policy, they will not honor it and work with you. Instead, they will ban your account and refuse to work with you for a refund request. Never doing business with them again, good riddance.
Ing and Simon were patient and awesome in helping me with QQ coin reload, especially after a system error causing repeated failures in order delivery the day before. Despite the delay in receiving my coins, and a terrible customer service experience with one of their colleagues, Jason, who was not only unhelpful but placating to the extent of being dishonest, encountering both Ing and Simon turned my negative experience around, hence the positive review. Customer support agents should take a leaf from their book :)
Tip for consumers:
Check if the reloading system is functioning before going ahead with your purchase, in the event you need coins urgently. Maintenance work can take up to a day. Refunds are offered in the form of store credits, and they cannot be withdrawn, at least for non-Malaysian payment modes as I was told.
Products used:
QQ coin reload
Thanks to Ing, Rachael, Angeline, Simon Teng, Allen, Dang, Sheena, Jason and Zhi Wei! For outstanding customer service! I'm on my 1700 purchase now! Satisfied and grateful for the service
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Been using this website to buy japanese region itunes cuz they got the cheapest price (for my currency) out of all sites I been visited. Oh yeah, the customer service is great too they are very helpful
Products used:
Gift cards
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
The support team is the best and very helpful thank you. I dont know what else to say I have never seen a site that is this coooool
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
One of the best service, quality i have had in a long time. Delivery is quick and support responds instantly. Topped over 500 this week without a problem whatso ever. Just need a 1 time confirmation and you are good to go
Tip for consumers:
Need verification with id and picture proof
Products used:
Digital products
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
I am an avid gamer from Malaysia and have been using SEAGM for approximately 9 years. It was and still is an excellent website for game card and other ewallet purchases with fantastic, efficient, friendly, professional and prompt customer services. Me being a 9 years member of this website speaks volume as to how good they are.
Tip for consumers:
Keep the receipt for all your purchases. It is incredibly helpful when you run into a problem despite problems being very rare.
Products used:
Mostly game cards and ewallets
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I have been using Sea GM for over 3 years now in several countries like spain, england or australia. It has been always an easy and quick process to receive my codes, and only had an issue once which was resolved straight away, so there is also a 5 star customer service available. Highly Recommended.
Tip for consumers:
Remember to choose the right country of the card you're purchasing
Products used:
PSN Network cards
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Hi there. 1st of all i really thank you to you guys because give us a great service. It so easy for us to buy the uc for pubg then sometime i buy diamond for ml. Easy instructions. I hope in future u guys can make one plans for ur regular customer something great offer but i still support u guys. Then for payment, really easy to purchase item due to easy instruction compare with others company(cant mention they name) then i hope seagame can maintain the services and keep give us the best! Thanks A lot
Tip for consumers:
A good place where u can buy UC..great service..
Products used:
Im sure for the product that purchase because i just bought uc n diamond
Thank you so much for this great review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
This is a very good ground for purchasing your others country game u might be playing, very easy and fast working transaction with a resonable fee. Would recommend 100%.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I use sea gamer to purchase online prepaid cards. Once you have verified yourself your purchase is always sent straight to you. If you have any issues they have a customer support online chat and resolve issues immediately. Highly recommend.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Good website to purchase all of the cards.
Service is good and fast.
Easy to use and find all the cards in the website.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
So far made 4 purchases, always super satisfied with the live chat performance, super efficient, super helpful and super friendly, loved how Rachael served me and answered my inquiry :)
We're so glad you had a pleasant experience with our customer support representative! We’ll pass along the kind words.
Seagm is the best place to go for the products you want to buy. They have one of the best customer care support in the whole world.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I purchase the MLBB diamond with hassle-free and super fast service. Super secure and reasonable price. Thanks!
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I've been regularly purchasing prepaid codes from SEA Gamer Mall and customer service has been great. Orders are delivered instantly and had never encountered any problems. Thumbs up to the friendly staff!
Products used:
Prepaid codes.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
The best platform and the best 24h support clients, I advise you to deal with this platform. With my experience, I hope to do business with you.
Tip for consumers:
The best platform and the best 24h support clients, I advise you to deal with this platform. With my experience, I hope to do business with you.
Products used:
Shop game
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Awesome and best site with beautiful professionals. I would have given seagm 100 Star if it's possible
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
The customer support is just phenomenal, they respond very quickly, are informative and are very kind. So far I have experienced no issues when redeeming any of the cards that I have purchased from them. Once, I purchased several of the wrong gift cards totaling up to $350 and I immediately contacted their customer service who were quick to respond and issued me a refund. 10/10 would recommend their service. The only thing I hope to see in the future is an increased weekly limit as personally, I don't think it is enough for people who purchase large amounts of gift cards weekly such as me. Overall very good!
Tip for consumers:
There is a weekly limit of $1,000 and a maximum weekly limit of $3,000.
Products used:
Razer Gold Gift Cards, Steam Wallet Code and much more at affordable and reasonable prices.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I would say a lot of thanks for the seagm team members to provide usefull facilities for the customers.
I am 100% satisfy for your service a major update i wish to be is that you should provide some discount or any other benefits for the user for their orders.
Thanks
Love you Seagm
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
It's a favorite market, but I had to wait because of a payment error.
I was worried a lot because it was an overseas site, but they sent me an e-mail later.
Don't worry about the payment error. :D
Hi! Thank you so much for taking the time to leave us this amazing review.
They were able to deliver my expected delivery times especially I'm a repeat customer already.
Support can deliver solutions on what I need.
Thanks for the great service!
Thank you so much for taking the time to leave us a 5-star rating. It's much appreciated!
I have requested a review on my ticket as soon as possible and I have received it within a few minutes. Quick response and efficient, thank you!
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I have been using this website and app together for being 1 year. And their customer support always solve your problems in a minute.
Keep it up.
Thank you So much.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Gain trust and grow your business with customer reviews.
SEAGM is the trusted global digital online game store. Buy game cards, gift cards, cd-key and mobile reloads. Pay securely with Paypal, credit cards and more.
We're so glad you had a pleasant experience with our customer support representative! We’ll pass along the kind words.