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SEA Gamer Mall has a rating of 3.1 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SEA Gamer Mall most frequently mention customer service, live chat, and gift cards. SEA Gamer Mall ranks 735th among Games sites.
This company responds to reviews on average within 22 days
No critical highlights yet
Ing and Simon were patient and awesome in helping me with QQ coin reload, especially after a system error causing repeated failures in order delivery the day before. Despite the delay in receiving my coins, and a terrible customer service experience with one of their colleagues, Jason, who was not only unhelpful but placating to the extent of being dishonest, encountering both Ing and Simon turned my negative experience around, hence the positive review. Customer support agents should take a leaf from their book :)
Seagm only wants your money. When you request for a refund, the will hide behind their ToS but none of their ToS clauses say items are non-refundable. Despite having a refund policy, they will not honor it and work with you. Instead, they will ban your account and refuse to work with you for a refund request. Never doing business with them again, good riddance.
To be honest, it is very inconvenient!
They require you some private informations in order to proceed it when your residential area and payment channel doesn't match with their data.
Cannot risk giving my personal info just for some game card purchase.
Also, misleading product information.
They say that codes will be automatically delivered but in actual, you need to contact their CS live support.
Refund is not also easy as they also require private data.
My payment was accepted easily but refunding it will eat your time and effort.
CS Live Chat is also not helping. They reply fast but it's like they don't care.
Updating my review for fairness.
Have gotten back my money for around 2weeks.
Transaction might be smooth if your IP add location matches your payment channel.
Still would not recommend purchasing here if your data doesn't match (IP add location x Payment channel location)
CS Live support response is fast but expect that they might not understand long English sentences.
Seagm is generally a cheap website to buy FIFA coins from but their customer service isn't great. I only received 2m coins of the 3m I ordered. I contacted live chat but they didn't do sh*t about it and said it was my fault. Didn't ever get a refund, or the other 1m coins. I don't recommend using
Hi Ryan,
All the coins were delivered in accordance to what you'd stated at order remarks. Thereby, we confirmed that the 3M coins were delivered to the right place. We believe that your coins might have been removed by EA due to the violation of game rules which your coins were obtained illegally and involved Real Money Trading (RMT).
Kindly contact us via support email helper@seagm.com should you have any further inquiries.
Thank you & we apologize for the inconvenience caused.
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SEAGM is the trusted global digital online game store. Buy game cards, gift cards, cd-key and mobile reloads. Pay securely with Paypal, credit cards and more.
Hi, please share the details of your issue at helper@seagm.com so that we can look into it & assist you in the best possible way.