Scribd has a rating of 1.19 stars from 877 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scribd most frequently mention credit card, free trial, and customer service problems. Scribd ranks 148th among Ebook sites.
This company responds to reviews on average within 17 days
No positive highlights yet
I have been a subscriber for years and always find something new to read or listen to. Scribd has probably saved me thousands of pounds on books over the years and hours waiting for them to turn up in my local library. I like that I can dip into anything I fancy and then wander off onto something else if I don't find it engaging without the clutter and commitment of having to pay for a physical item. It's perfect for someone like me with adhd and a wandering inquisitive mind.
Eleven months after my "free trial" subscription, which this scammers hit my card. They don't have phone support, so you must go through their email to inform them of erroneous charges. They wrote back and requested a ridiculous amount of info in ordder for you to get a refund. Each subsequent email I received from them was from a different person, yet the reply address was always the same - "*******@scribd.com". I contacted my bank with the proof of cancellation and filed a dispute with VISA, who found in my favor and refunded me. However be advised that if you file a dispute like this, VISA must issue you a new card. I did one better on this and I filed a complaint with the FTC, as I think that not only are they low-life scammers for this practice - which apparently is a common occurence, but they are also guilty of copyright infringment for selling access to copyrighted material.
I have been a subscriber for years and always find something new to read or listen to. Scribd has probably saved me thousands of pounds on books over the years and hours waiting for them to turn up in my local library. I like that I can dip into anything I fancy and then wander off onto something else if I don't find it engaging without the clutter and commitment of having to pay for a physical item. It's perfect for someone like me with adhd and a wandering inquisitive mind.
Tip for consumers:
You can usually get a generous free trial to try before you buy!
Products used:
Books, audiovooks, magazines - instant delivery because it's an online service.
I didn't signed with them. Maybe pressed something when browsing, then they started to take money from my account, every month. Customer service rude, refund given for 2 months only. Avoid!
Scribd offers a great range of books, audio books, documents, magazines and sheet music all for one low monthly price. In response to some of the other reviews, it is clear when signing up for the free month that you will be billed unless the subscription is cancelled. The cancellation process is really easy. If you love audiobooks and reading I'd recommend giving it a go.
Thanks for reading with us Nick! Happy reading & listening.
Complained about being charged despite my best efforts to cancel. Complaint resolved. Thank you specifically Jerry G.
Tip for consumers:
Don't consume this service, as you'll get ripped off.
Products used:
Scrbd subscription.
Hi Girard, Thank you for your feedback and we are sorry to hear there was some confusion regarding your subscription trial. Typically if you subscribe through the app store, reminders are given by the app store. However, we are more than happy to help and make things right!
To better assist you please create a ticket for our support team here: https://scr.bi/assist. Once the ticket is created, a specialist will reach out to you directly via email. Thanks! - MR
I have been a member of Scribd for close to a decade and love the service. I'm a voracious reader and can almost always find the books I want to read. Scribd's recommendation engine alerts me to other interesting books related to ones in my saved queue. They have a large selection of audiobooks, all included in the monthly fee. Their app works well on all my devices and the web. In addition I like that you can upload documents and pdf articles for reading on the site. To my mind, it's a bargain.
I've been using this service for about a year after getting a free trial to listen to an audiobook I couldn't find through my library app. I have never had to wait until the next month to access an audiobook I wanted, and I usually listen to six or more books in the span of a few weeks. The price is really fair for the selection and availability. I do wish it were easier to search books by series in the app like you can in Overdrive. Overall, I'm pretty happy with the service... and this is coming from a total penny pincher.
Thanks so much for your review! We are very glad you've been enjoying your time reading with us, and we appreciate you taking the time to leave us feedback.
We have passed along your review to our engineering department for their consideration. We have had similar reports in the past, and we hope we can have a better organizational process for organizing our series on our service in the near future. For now, our advanced search options may help you with finding those different titles you're looking for. You can read more on that here: bit.ly/3ozsrVa
Thank you again for taking the time to leave your review, and we hope you have a great rest of your day - happy reading!
How much this company stole money from innocent people who never signed up on their website? Every account they charged $8.99 every month! Nasty thieves.
Hi Grace - If you've received unexpected charges from us, please email us at help@scribd.com and we'll be happy to locate your subscription and issue a refund. Thank you!
I started using Scribd 6 months ago and rave to all my friends about it. The list of titles is amazing and for a small monthly cost you get to read everything whenever you want. The quality of print is great, the App works a treat and it syncs everything so I am able to read or listen on my laptop or phone or any other device whenever I want. I had been looking for this type of service for years... now I've found it, it's changed my reading world. Great service, amazing value for money. Thank you Scribd.
Hi Nita- Thank you so much for your kind words; we're so happy that you're enjoying your time with us! If you ever have questions, please don't hesitate to reach out to us at help@scribd.com. Thank you!
I can't understand the negativity here - Scribd is absolutely amazing and I have referred 4 people who have purchased the subscription. The price is extremely fair for value, unlimited ebooks and unlimited books, high-quality newspapers and magazines, and it's an invaluable research source. I cancelled once and it was easy. I wasn't charged for cancelling or after it. I couldn't stay away and re-subscribed only two months later. Thank you Scribd for helping book lovers like me access thousands of books at a very fair price.
Thank you for the kind words, Kevin! We're so glad you're enjoying your time on Scribd. Happy reading & listening!
I'm on week 3 of no resolution and I'm frustrated to tears. No matter what I do, my voice is not heard. I'm a college student that lost my job during covid. I've used all my savings to take care of my family, what little money I have, I need. I signed up for a free trial to look at one book related to a school project and I cancelled the subscription afterwards, or so I thought. Then I become sick and did not closely look at my credit card bills. I never got any emails asking if I wanted to be subscribed and no reminders. In all the months I was subscribed to scribd, I only got one email that looked like a spam email asking to rate my satisfaction with Scribd. There is no mention in this email about being signed up for a subscription. To my horror one day, I noticed a billing for scrubs and I think, what on earth is Scribd?! Scribd has been charging my credit card for months and refuses to refund me these months of an unused subscription. The customer service person told me that they can see that I never accessed the site. They refunded 1 month but I need all my money back. A multi million dollar company took what little money I have and won't give it back. They offered me a free trial and did not make it clear once you took advantage of the tree trial and unsuccessfully unsubscribe that you were in fact subscribed. No emails were sent notifying my that I was subscribed. They then made a policy in which they refuse to refund your money.
Hi Jaclyn, we're sorry for the frustrating experience. We are unable to process refunds outside of our 30-day Refund Policy guidelines (https://support.scribd.com/hc/articles/210133986) due to limits that are set entirely by our payment processor's parameters. To put it simply, we are physically unable to access or edit transactions that are older than 30 days. We apologize for any inconvenience that this causes. However, we can confirm that your subscription has been canceled successfully and you will not be charged again as we cannot bill an account that's no longer rendering services with us. Thanks for your understanding here, and have a wonderful day!
Scribd has a great library of ebooks and audiobooks, and also a wide selection of magazine titles. Granted, their document section is a bit of a jungle but I expect this is impossible to curate. I have never had any issues when I cancelled subscription, and now I don't even want to anymore. I read up to five books a month on Scribd so let me just say that the subscription is insanely value for money.
Thanks so much for your kind words and feedback! We're so glad you're reading with us here at Scribd! Please don't hesitate to reach out to our support team at help@scribd.com if you ever need assistance. Happy holidays, and happy reading! :)
I find in SCRIBD many BEST SELLER that New York Times recommend. I pay eache year to Scribd and I have the options for read this best seller without more cost. I have so much books printed that I download from Scribd, books that dont find in library or implicate so big delivery cost if buy from Amazon.
We're so glad you're enjoying Scribd!
Been a user for about 3 years now and I'm continually surprised by what I can find here, from mags, through books to audiobooks. All at a bargain price, half of ehat audible charges for 1 book a month.
After writing a review and email I was offered an apology and have now been refunded. I hope others who have had difficulties with Scribd can also resolve them. I would like to say thank you to Scribd for their cordiality in responding.
We apologize for any confusion or frustration, Dolores. We are currently experiencing accessibility issues in Italy. We have been working on a resolution however it has, admittedly, taken much longer to discover the source of the issue than we initially expected. We are still working on a resolution and, in the meantime, we are assisting all of our customers in Italy via email. If you already emailed us, let us know your ticket number, otherwise, please email us at support@scribd.com and then update this review with your ticket number so we can help escalate your case. Thanks! -EC
The best customer service. Something went wrong with my account cancellation and I was charged again. I contacted Scribd on Facebook and had a fast reply and a refund. Very friendly! I read a lot of bad reviews before and got worried. I would like to rest you assure that there is nothing to worry about. They are genuinely good and helpful guys!
Hi Alina! Thank you so much for taking the time to write this thoughtful feedback about Scribd! -Donni, Scribd Customer Support
Scribd is a highly excellent site especially for authors and other writers who are looking for ways to bring attention to their work on the market. In the realm of publishing one will know that advertising costs are quite expensive but any free advertising is always well received and very well appreciated by those who want their writing materials to gain exposure on the internet.
What I like about scribd.com is that the free advertising and promotion potential of an author or writer is welcome especially if one is trying to find inexpensive ways to advertise their work online.
Scribd.com is very helpful site. It's a document-sharing website that allows users to post their documents in various formats.
I bought Scribd membership with the intention of using it just one month to download a PDF of a text that I wanted... then I realized there are LOADS of books, even VERY technical texts on Scribd. Plus loads of audiobooks that I can access. Now before I buy a book on Amazon, I first check Scribd to save myself some money.
Hi Odette! We are really excited that your are enjoying your time at Scribd. We also have our unlimited and Scribd Selects section for books that do not require monthly credits! If you need any assistance at all, please feel free to email us at help@scribd.com. Thank you for your feedback! -Donni, Scribd Customer Support
5 of 5 forever! Aint stopping to use the resource - comes in handy at any situations: studying, leisure or just broadening your view by choosing something random to read. Thanks!
Hi RO! Thank you for your kind works and we are really happy to hear that you're enjoying Scribd! Thanks again! -Donni, Scribd Customer Support
Really impressed. Current content up-to-date, unlimited use & downloads. Fantastic collection of audiobooks as well as books and other print material. Has most all fiction & non-fiction I'm looking for. I sometimes read along with the audiobook & this service is perfect. Allows users to download all content.
Thank you for the kind words, Ed! We're so glad you're enjoying reading with us.
I really enjoy the app. I haven't tried cancelling yet. I was spending C$240 per year on Audible, and have enjoyed over 80 audiobooks this year so far (fantasy, sci-fi, psychology, pop fiction, romance,. I've read lots of cookbooks. This year, I've saved over $500. I love the language lessons and I can listen to books I couldn't justify paying for. New books from some of my favorite authors are showing up monthly. New releases are there as well. My only sad reflection is that they don't have mags, but love scribd.
Hi Kyera - Thank you so much for your kind words. We really appreciate your support and look forward to having you as a customer for years to come!
I had previously given them a one star but their Customer suppport proved me wrong. They actually refunded the money they had charged me for a free trial. Finally, to scribd, you should have asked whether we wanted to fully subscribe after the free trial. I also don't understand why you asked for our bank card numbers if the trial was free. For now, I give you a benefit of doubt.
Hi David, I'm so sorry to hear this. Can you please respond to this with your ticket number and I'll make sure we issue your refund? Thank you! -JF
I had a small issue which I got very irate about because i'm a Londonder and that's sort of our vibe but Ben was helpful, polite and kind to the point that I felt really bad - 10/10 customer service
Hey Franny - Glad to hear that our specialist Ben was able to assist you in resolving this! Please don't hesitate to reach out to us again in the future - we're always happy to help. Thanks for your kind feedback, and have a wonderful day!
I canceled my scribe subscription last December... only for me to wake up to a deduction from my account this month... I don't want this to happen next month, i honestly don't know to do...
Ticket No; *******
Hi Omotayo, we're so sorry for the confusion here. It sounds like you have an active subscription with us, as it is impossible for us to bill a canceled account. We'd be happy to help with a cancellation and refund. Please email us at help@scribd.com and update your review with your support ticket # when this is done so we can follow up. Thanks!
Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more!
Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date.
A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content).
Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511
Thanks for your feedback, Angela! We're so happy that you're enjoying your subscription with us. Please let us know if we can be of assistance and we're happy to help. Happy reading! -VG