We've used the Scottish SPCA many times and the call-out staff have usually been friendly, personable people. Today we made a call for an injured bird to be collected and the male staff member who came out to the house really lacked people skills. Verging on rude in his attitude on the phone, after he came out he walked away from us with the injured bird without even saying goodbye.
Most of the animals we've had collected by SPCA have also been euthanised, even when they seemed to have a fighting chance. I don't now what their kill policy is, but they seem to put down the majority of animals we've given to them.
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