Schwan's

It is t the first time but it's been awhile I thought I'd try the pecan praline cones again. The cones were so tough and chew one had to tear them to get them apart.no joke worst come of all times and left a funny after taste in the mouth. Very disappointed for a $19 box of ice cream comes.would never purchase again horrible.

We've been customers with them for over 20 years and this was the first time I felt really cheated by the products we chose. Specifically, the vanilla sundae cones. The cones themselves are completely flimsy and I realized they don't have that same layer of chocolate holding it together anymore. It's just the cone but it's hard to hold up and gets soggy so quickly. What happened to the quality it use to have? Since the switch to Yelloh, it seems like the quality has taken a dip on some products and it makes me question whether we should keep on ordering the way we do. It's sad because they've been a staple in my household for so long.

Your prices are already above what is normally charged at the grocery stores. I've always allowed this because of the free delivery and quality of the food. However, now you're going to charge me $19.95 for delivery... you can keep your product too!

We have been customers of Schwan's/Yelloh for 30 years.Service and products were always excellent.
Since the sellout, the quality of the products has greatly declined and there is no way to contact anyone for customer service, they have fired everyone and closed the call center,no email or chat support either.
I am mostly concerned about safety of the food. We had very large, sharp splinters on the sticks of the fudge bars in two different orders, very dangerous!
There were foreign objects ( choking hazards) in the California Blend Vegetables and the last order of vanilla ice cream bars had opened and smashed product inside.

As a long time Schwan's customer, I saw a very drastic decline in their service and a big increase in prices. When it turned into Yello, the last 2 orders were screwed up because I instructed them I will use my EBT card for payment, and Schwan's always honored that. But with Yello, both times, they whacked my debit card for the full purchase and left me no option to use the EBT card. Before, the delivery driver would swipe my EBT card at the door. Now, they whack your debit/credit card at the time you order it. So, forget about using EBT with this service any longer. And, on top of that, they totally eliminated delivery in my area so now I have to pay $19.99 for delivery and when you top that off with the overpriced food they now offer, I requested them to cancel and delete my long-term, good standing account with them today. Everything changed with the switchover with Yello, and it certainly was not for the better. Schwan's merger with Yellow was the worst thing they could have done.So sad.

We've been rural customers for years if not decades, and we love our driver, courteous, friendly, on time every time. Come to find out we've been switched to UPS delivery, 2 weeks out, and we're paying $19.95 delivery charge. Guess what? NO WE AREN'T as we're CANCELLING. Terrible, this used to be a great convenience, now it's a rip off.

Was just told by my delivery driver that in TWO weeks service will stop! Depots are closing in the southern region and 750 people will be jobless. A company that really cares about employees or customers? Nope! Its about money. So sad.

$#*! company. Said they would be here between 9am and 12pm still waiting and it's almost 5pm. Will never order from them again.

My chicken cor Don blue boxes were obviously wet at some point the boxes were soggy and had Ice all over.I was also charged a delivery fee when I made an order because he was in the neighborhood already. I didn't call or ask for service today he just popped in so why was I changed a fee? Customer service would rather loose a long-term customer than refund that fee.I will take my hard earned money elsewhere

I have been a customer of Schwan's in pretty much every state that we have lived in. Now since Schwan's has changed it just isn't worth it anymore. The items have doubled in price and they got rid of the Rewards Program which was very much worth ordering from Schwan's. Especially for us seniors on a fixed income! The new ordering system is a crock of crap! Just cannot afford to order from Schwan's anymore.

They are very expensive now and way overpriced and they no longer have the book as a option to order from and to look at. They no longer take cash. You can't order from the schwan's man now you have to do it by either calling the company or by downloading their stupid app. They got rid of a lot of product's that I love. Overall they're so not worth it anymore. It wouldn't bother me in the least if that company shut down all together.

If you like being told your order will be delivered the next day but then it keeps getting cancelled and rescheduled weeks, months out - then this is your company. And then calling CS and being essentially called a liar when you have proof of the day your delivery was promised to you ( email and a text), then this is your company. This is not a new problem due to covid - this has been going on since before the pandemic hit. Enough. Cancelled my order - never again. I've given them way too many chances. And their prices are exorbitant for sub par frozen food.

Horrible company to try to get hired on at! Make u spend hours of your own time doing interviews and a 10 hour day ride along that is not paid. Everyone leads you on like your going to get the job then a week later they email you saying they are going to go another route. Just a very bad group of managers in my opinion would not recommend This unless you enjoy giving away your time for nothing.

Tried what I thought was going to be a delicious apple pie like I remembered. Boy! Was that a bad idea. It appeared smaller and top crust didn't look appetizing (more like cardboard). Recommended heating temperature too low was the first clue. Crust texture was more like cardboard just like it looked. Tasted about how one would think cardboard might taste! Then, the apples…nothing like the original pies in taste or texture! Bland, near tasteless. Normally, one had to force oneself not to eat the whole thing when piping hot. Now, it was so easy to step away and leave it. Just a sad ending to what should have been the enjoyment of a great dessert. And, to ad insult to injury, the price was extremely high for a less than third rate dessert.

Beware of schwan's Loveland Colorado not to mention anybody in their customer service they will not call you back you can be disabled vet you could be hurt their driver can sexually assault your wife GRAB INAPPROPRIATELY and they don't care they are the worst company in the world caution Richard out of Loveland Colorado is a poor poor supervisor anybody in this corporation that reads this you should have your driver arrested and Richard Loveland Colorado with him for condoning this behavior!@

We had been customers for about 40 years. After the new owners started running the show, our delivery person kept changing. Our last two orders were unilaterally delayed, the second one twice. We dropped this service.

Quality went down prices went up.long time customer here you lost seeing hundred.of dollars a month from our famly

Packaging was great, all the food was frozen when it arrived.
As far as quality, If I could give lower then one star, I would. The food was not good at all. It was sent to me and my family as a gift, and I was upset my mom spent her money on it. It was truly terrible food.
When my mother spoke to customer service, all the offered her was a $20 coupon, which she declined as she has no intentions on ever ordering from them again. Terrible food, and customer service.

The service used to be decent, however over the last few years they have changed their delivery model. On top of their already super expensive food, they now do not have a universal day they show up so instead of it being every Monday every other week they show up whenever the hell they want. And on top of that if you now choose to buy food off them without ordering it online they will charge a fee just for buying food off them despite the fact that they're going to show up regardless if you ordered something or not. And then if you go online to order it, they have almost tripled the price of the delivery charge for ordering online, (at the time of this writing is now $3.99 per order up from $1.75) from the last time that we ordered. And also now has days that you have to ship through UPS instead of using their vendor, and if you choose that option it's $20 for a delivery charge alone. The service is overall not worth what it provides anymore and anyone who is using the service is just wasting their money.

Been a loyal customer for twenty years and have still ordered when paying delivery fee or when gas fee went up twice but went to make order at new residence just as they were switching over to Yellow! Completely and found out they are tacking on a $9.99 service fee for no good reason nor did they warn their customers. I only get a couple things a couple times a month and after paying other fees there's no way I'm sticking around to pay this crazy fee. Enjoyed chicken strips but everything else has been replaced with cheaper quality anyways. I'll go back to grocery store for my chicken! Wouldn't advise ordering

I made ONE purchase through Schwan's for a product I could no longer find in the grocery stores. What I bought was okay but the intrusiveness of the delivery person/sales person was annoying as hell. He tried to pressure me during delivery to make additional purchases but I said if I was interested in doing business again I'd contact them. Within a week, I also received a phone call and txt message again pressuring me to buy. While the food was good enough to buy again, I will NOT deal with the company again. I'll bet this delivery person was a used car or insurance salesman in a previous life.

The company changed ownership and now the name. Service was and is their business but I guess they forgot about that. Was overcharged and customer service could not figure it out even after 20 minutes. Nordstrom prices with Kmart Service

Took money from my account that they were told NOT to and now I still have not gotten a refund. Continue to give me the run around! I will NEVER shop with this company again!