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  • Schoola

Overview

Schoola has a rating of 2.34 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Schoola most frequently mention good condition, and customer service problems. Schoola ranks 70th among Used Clothing sites.

  • Service
    13
  • Value
    12
  • Shipping
    12
  • Returns
    3
  • Quality
    13
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What reviewers want you to know

Positive highlights

  • I was actually surprised when every piece was in good condition--great condition!
  • Since your balance is zero, your credit card is never charged, and your Canadian address becomes irrelevant.

Critical highlights

  • Our small school sent in a bag of high quality items, many NEW WITH TAGS.
  • There customer service is a complete joke So im basically forced to just accept that i was ripped off
How would you rate Schoola?
Top Positive Review

“They do a great job!”

Marlo R.
6/18/19

They have always gotten the clothes I've ordered to me in a timely manner. I have donated clothes to them a few times and it was a few months before they showed up on the web site, but I think that they are AWESOME! I appreciate them trying to reduce clothing waste, help schools AND save me money! Triple win!

Top Critical Review

“Do not order from them!”

Jessica B.
9/14/20

It's been over a month since I ordered, no contact from them and their "help line" hangs up on you when you call! No response when you email! SCAM! They had no issue charging my credit card though!

Reviews (68)

Rating

Timeframe

Other

Reviews that mention popular keywords

items (42) customer service (9) order (42) thrift store (6) time (21) condition (16) credits (6) clothes (31) company (13) credit card (4)
Thumbnail of user angelac83
1 review
1 helpful vote
May 2nd, 2016

Bought a pair of shorts from them at the size I normally wear and could barely get them past my knees. Tried again with two other pairs at several sizes up from what I normally wear with the same result. I swear they were labeled as being women's sizes on the site, but based on the fit these were definitely girl's sizes. At least the top I got fit well. Moral of the story: if you're a curvy/heavier woman like me, maybe just buy tops from here and go somewhere else for bottoms.

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Angela, I'm sorry to hear you weren't happy with your orders. From your description, it sounds like you may have received items that were mislabeled. Please don't hesitate to reach out to our customer care team at hello@schoola.com. Thanks, Turi

Thumbnail of user no6531
1 review
10 helpful votes
November 24th, 2017

Not overwhelmingly pleased with the purchases I have made - difficult with their photos to see what you're actually getting size-wise and quality wise. Need better measurements. Buyer beware on purchases though I have had about 25% of items that have been decent enough for me to wear... the other items I simply sent back to them to fundraise for my school system... more on this ahead.
My biggest frustration with this company comes from when I sent in items to raise funds for my childhood schools. The first time, items processed in a timely manner, most items accepted and a small amount was raised.
The second time, however, was a fiasco. I sent in a full bag of some of my nicest items that I no longer wore, and items from Schoola that didn't fit/weren't what I expected. I reinforced it with tape just in case to ensure all of my beloved items were used for fundraising, not lost in transit. I believe it was somewhere from 8 months to a year until it was processed AFTER they received the bag (it had a tracking number). There was much emailing with the company to get an update. When this was said and done, they accepted two items. Just 2. These were gorgeous articles of clothing, some new with tags, and others they deemed good enough to sell to me the first time around. When I inquired with the company as to why they said the bag only contained 2 items. Not true, especially given the care I took to tape it up and the weight on file with the mailing company and no notice of damage by them. Perhaps you lost it over the course of 8+ months, Schoola?
Schoola stole from not only me, but the menial funds that would have been raised for the school system. Its quite shameful, actually. Do not trust them with your items!
As far as the funds actually raised, they are menial. Best to have a local yard sale - you'll make more.

Tip for consumers:
Avoid donating altogether.
Buy with caution.
Better to yard sale either way.

Service
Value
Shipping
Quality
Thumbnail of user en1681
2 reviews
13 helpful votes
November 8th, 2017

I've only bought, not donated as a fundraiser. Less than impressed with their quality, QC and so on. Many items are listed incorrectly; i got two sweaters I'm pretty sure are men's, listed as women's. Items listed in "good" condition really were crap; pilled, stretched out, covered in stains, etc. I wouldn't donate anything like that myself. Jeans listed a Levi's were Denizen, a low end brand made by Levi's exclusively for Target. Not that its bad but NOT what i thought I was getting or was listed as.

First couple of times, i just let it go. Last one, I let them know, they refunded me and gave me credit. Going to complain again, not so much for the credit, but to let them know they need to work on being more accurate. If they give me credit again, I'll use it, and move on. Just not worth it when more than half of what you order is crap and unsuable.

Thumbnail of user vicah
1 review
9 helpful votes
September 19th, 2016

I sent in 3 bags FULL of great quality items and waited and waited and waited for ANY response. I asked customer service how long it would take to see well, any activity, and they told me it would take 2-4 weeks. Ok. It took 3 months to get a single item listed. There were 5 items in those bags which retailed for more than $160 and yet, they weren't even listed. Ridiculous. I thought I was helping my children's school, now I know better. I'll never send anything else in. Don't waste your time. Also, the quality of the items are a joke. I spent over $60 on one order and for the quality I got I could have paid $10 at a garage sale. Sorry, but you failed.

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Vica, thanks for writing. Due to the overwhelming popularity of our donation program, our processing time has been affected by delays this year. Rest assured, we are working hard to list all items as quickly as we are able. Note that some higher-end items may be reserved for special collections and listed in coordination with marketing campaigns, rather than immediately with the other items from the bag. Please contact our customer care team at help@schoola.com with your order number, and we'll be more than happy to refund or credit you appropriately for any issues with your order. Sincerely, Turi

Thumbnail of user suen16
1 review
6 helpful votes
September 25th, 2015

I orders 4 items for my grandchildren. Two are in very good shape BUT the other two are dirty and one is more then 'gently used'. I have very mixed thoughts about the company. IF, and I mean IF I ever order from them again, I will be looking at items that are 'new and have tags'. It's a great idea what they are trying to accomplish, but they really need to have more quality control if they want people to trust them and repurchase again.

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Sue, Turi here with Schoola. Thanks so much for your feedback, and I'm so sorry to hear about the issues with your order. All items are donated by parents, and then checked for quality before being posted on our site and it sounds like a couple items slipped through the cracks. Don't hesitate to reach out to customer care to let them know about the problems with your order so they can make things right: hello@schoola.com. Thanks, Turi

Thumbnail of user kr3264
1 review
2 helpful votes
May 31st, 2016

Got a Referral Credit from a friend so I decided to give Schoola a try. Received my order today and received 3 items that were WOMENS sizes when they were clearly listed as Grade School XS ((double checked the order receipt as well)) Including a Dress that was supposed to be a GRADE SCHOOL GIrls XS and its a Womens XS. How can you confuse this? Really? The quality was meh... Two of the items listed in Good condition had spot stains on them as well. So they will be used for play clothes. I will stick with Thredup or Flipsize.

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi KR, Turi here with Schoola. Sorry to hear that the items you purchased were mislabeled--all of our items are donated and one of a kind, and it sounds like there was an error in processing. Don't hesitate to reach out to our customer care team so they can reimburse you for those items: hello@schoola.com. Thanks for shopping to support schools. Turi

Thumbnail of user katem76
1 review
1 helpful vote
April 6th, 2016

The main problem I see is that there are only three categories for condition (New with tags, Good, and Blemished), and there seems to be a very wide range of what counts as "Good". I ordered all Good condition clothing; a couple pieces looked like they may never have even been worn but two had obvious piling and two had holes (and one of those also had pit stains). That means that almost 50% of my items seemed like they should have been marked as "Blemished" instead of "Good".

Luckily I had gotten all the clothes for free (new member + created a closet + 50% off code = $60 for free) so I can't really be too disappointed. I would have been more disappointed if I had paid, and I don't think I'd try them again since I don't trust the quality of the items I would get.

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Kate, Thank you for your feedback. It sounds like some of your items' conditions were incorrectly marked. Don't hesitate to reach out to our customer care teams o they can make things right for you: hello@schoola.com. Thanks, Turi

Thumbnail of user valm24
1 review
4 helpful votes
August 7th, 2015

Had the same problem as Karen. My order came in 2 packages, still missing two items that I bought and have emailed them 3 times about the missing items with no response!

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Val, Turi here with Schoola. Your order likely came in two packages because we ship our items from two warehouses. We aim to reply to emails within 24 hrs on business days, but we're a small, growing team so apologies if it's taken longer. If you still haven't heard back, you can check in by calling (855) 454-2956. Apologies for the delay, and thank you for shopping to support schools. Turi

Thumbnail of user jennyr27
1 review
7 helpful votes
January 7th, 2016

I've bought from them several times and sent in 3 bags of clothes. I've never had a missing item and most of the items I've purchased have been decent quality. I've been disappointed by a few things that were really dingy, stained, or faded, but for the most part my purchases have been good. I'm more concerned with what's happened with clothes I've sent in. About half my items never showed up online. I see all kinds of garbage listed so I know they aren't picky about what they take. It was some of my better items that never showed up online, so where did they go? Also, it says I've earned over $100 for my school and yet months after I sent my items in I got an email saying a check for something around $30 was going to my school. So, where is the other $70? It's been about a year now since I sent my first bag in and 6 months since I sent the other 2 bags. I'm not being impatient.

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Jenny, Turi here with Schoola. Thanks for your feedback. Our customer care team will be able to answer questions about your donations in more detail--they can be reached at hello@schoola.com. Checks for schools are sent 4 times a year, which is likely why you were seeing the lower amount in your email. The school page includes the total. Donated items are not always processed at the same time depending on brand, category, etc, which may be why you haven't seen them hit the site yet. Again, our customer care team would be happy to look more closely for you. Thanks for your donations. Turi

Thumbnail of user sonyaw8
2 reviews
4 helpful votes
October 9th, 2015

I have placed a couple of orders with Schoola. The first one I received no problem. The second I never received. And there is no place on their site to check order status. Luckily I used credit and am not out any money. Still a bad practice to not send an order with no reason as to why.

Thumbnail of user turis1
Schoola -. – Schoola Rep

Hi Sonya, Turi here with Schoola. I'm so sorry to hear about the issue with your order. If you haven't already, make sure to reach out to our customer care team to check in on the status of your order (hello@schoola.com). Also, I wanted to let you know that we're working on a way to check your orders from your account on our site, and now we have updated our iOS app so you can currently check the status of your orders from the app. Thanks again for your feedback. Turi, Schoola

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From the business

Shop brand name second hand kids clothes that raise funds for schools at Schoola! Schoola: big savings on gently cheap kids clothes and funds for schools.

Company Representative

Thumbnail of user turis1
Schoola -.

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