I ordered from Schoola in July. Never received my order, even waiting a month for them to tell me it was sent. Forget I order. Contact customer service who credits my account. When I visited the site, they had a half off coupon still available for joining, so asked CS if I could use it since my original order was lost.No problem. Awesome. This is great.

I try to place an order and unlike the first time I ordered with them, I was charged shipping because I tried to use a code. They also updated their service and now the 50% off comes off of your credit amount rather than the total amount of your order.

** First problem is that is deceptive practices.

So I explain to the lady that I had a credit only because I did not receive my order and I didnt think it was very fair. I also explained this is NOT how thier site was setup when I ordered or I would not have wasted my time. She said oh well.

By this time the clothes I wanted to order are gone since CS takes 24- 48 hours to reply.

I am upset, so I wait two days and go to place my order after filing a complaint against them. My credits are gone. Directly where the credit information is found, it says credits expire 30 days after being added to your acount. This issue was a total of 8 days and my credits were gone.

The lady returned the credit to my account, saying that it did in fact expire after a week desite what their site says.

* Customer service is horrible... I know I am not the only one that sees an issue with this situation? IF I order with specific terms and you update them, why do I have to follow them?
* The credits were taken away after 9 days, not 30 as their website says.
* I didn't receive my original order and now they've updated and I am not entitled to the same offers as everyone else. I think this is very, very shady.
* I looked at my previous order. It was $66. And some change. They donated of that $4.62, but claim to donate 40%. What a lie.
* My friend ordered with them and said the clothes wouldn't even make it into a consignment shop, they are more like yard sale leftovers.
* Half off your order is not half off of your credits. Very deceptive.

I will use the credit I have and never look back at this company. And, since I feel they deceived me and took my money, treating me differently because of their mishap, Ill let everyone know how terrible they are online and in person at as many sites as I can.

HORRIBLE.

Last fall my family donated a bunch to schoola. We all ordered things as well. At first glance. Everything was great. Good mission great deals etc. and then I started to notice that some of the clothing that was ordered was NOT the correct sizes. Ordered womens size 16 shorts received little girls shorts instead. A boys 18/20 sweater for school pictures (my nephew) turned out to be a WOMANS 18/20 plus size sweater. The clothing smelled bad for the most part and was clearly not laundered before being sent out. I took a break from the site for almost a year now. And was going through some of my clothing again to donate for this fall season and I hop on the site to see if there was anything I could possibly buy for myself to get a donation bag. And was DISGUSTED and SHOCKED to browse through the site and see the complete misrepresentation of clothing and shoes.
They had a mens xl "op" v neck t shirt USED for $28 they claimed it was 50% off retail and that that t shirt retails for almost $100. I was shocked. I complained about it. They changed the price. I then was looking through the shoes and saw womens size 10 old navy flip flops new with tags $30 they claimed they retailed for like $50 or something like that (I am not 100% sure of the prices just guessing) I wrote again that the description was WAY OFF. And that those flip flops retail every single day in the store for $2.50 a pair. So for them to jack the price and lie to people in such a way was completely WRONG. The shoes were then removed. So now I go through some pages weekly and flag the HUNDREDS of misrepresented items. In my opinion now. This website is a disgusting SCAM. And they are using innocent school children to pull it off. If you are running a clothing based website. You should hire people that have EXTENSIVE KNOWLEDGE OF CLOTHING. These people are literally just GUESSING the sizes GUESSING if a shirt is a mens or womans shirt and they are clearly Inflating MSRP'S of pretty much ALL the clothing some ten times the ACTUAL MSRP. Yeah there are some great steals on that site. But after seeing a men's night shirt being sold for $80 and being mislead to believing it retails for $170 (I have tons of these shirts and they are only sold in packs of 2 and they retail for $30 for both shirts) I am DONE. I wrote a complaint to the BBB. And I am hoping this site gets investigated. I literally was so moved by the mission behind this site to begin with last year. I had pretty much all of my neighbors donating and ordering including my mother uncle and sister. I was ordering clothing with credit and donating the stuff I got for referring my neighbors to local shelters for the winter season. Donating to the domestic violence shelter and the local mission. And while I am thankful that those clothing were put to use no matter WHAT SIZE they were. I am kicking myself in the butt for any money I spent on this site. SO PEOPLE. USE THIS SITE AT YOUR OWN RISK. WHEN YOU SEE A PRICE THAT DOESNT SEEM RIGHT. USE COMMON SENSE. RESEARCH THE BRAND. This website is run off our DONATIONS. The clothes they are SELLING cost them NOTHING. We bought that stuff with our own money and wanting to help kids GIFTED this stuff so SCHOOLA could sell it for profit. They have no business charging some one $50 for a used OP t shirt that retails for $6 at KMART and that they got FREE. It is a complete slap in the face to all of us that stood behind this website and promoted it all over social media... I urge you all to FLAG clothing items that are way over priced. Mislabeled, misrepresented and I also urge you to write to the better business bureau and make complaints. I love children I want to help children I want to help the homeless with warm clothing for the winter. But I will NEVER use this site again. I would rather donate to LOCAL schools if they need new supplies. I would rather take the clothing I don't wear any more to LOCAL shelters where they will be GIVEN AWAY TO A PERSON IN NEED. Then to continue sending Schoola clothing that I work hard to buy. For them to turn around makes ten times their value pocket a ton of money and "MAYBE" donate 40% to schools. They are selling OUR USED ITEMS AND TAKING 60% PROFIT ALL IN THE NAME OF INNOCENT LITTLE KIDS... if you want a good deal on clothing go to your local thrift shop!
P. S to the schoola reps that troll this site justifying your shady practices save your breath responding to this. I will continue to make the online community aware of what you are doing to people. And I will not respond to anything you have to say. I have filed complaints with the BBB and I hope you are investigated and shut down for SCAMMING and LYING to people..

Below is an email I sent to Schoola after my last email. I never received a reply. I cannot recommend this company to anyone.

To whomever this may concern:

I want to fill you in on my experiences with Schoola so far, so that hopefully your company can take this feedback and make some improvements.

My first experience with schoola was during a time you were running a deal with a $15 credit for signing up and free shipping. This was a compelling enough bargain to get me to try Schoola, so I signed up and shared my link and had two others sign up also from my link. The items I receieved were all in great condition, except that one of the items was the wrong item. When I wrote to you about it, you gave me a free credit. Great, no problems. Then I heard from one of my friends who signed up that all of the items she received were in terrible condition, even though she had selected only "good" condition clothings. She told me they weren't even in good enough condition to resell or pass on to anyone else.

I ordered again with a free credit. I received my items, but one of the items I received was what was supposed to be a t-shirt. It was very clearly a pajama shirt. The kind that is non-flammable. There is no reason that you should be selling a pajama shirt as a t-shirt. It's very very easy to tell that they are pajamas. If you want to have a section to sell second hand pajamas, great, but please sell them as a full set and clearly labeled as pajamas. As it is, it went into the trash because I had no use for it and it cannot be sold to consignment stores around here.

Later I received a message from you guys that I had 40-some dollars to use in credits. Great! Except that I didn't, and somehow you had sent me that message in error. I wasted a significant amount of time filling up my basket only to find I had no credits, and I really wasn't wanting to spend my own money at the time. You did give me another small credit to use, but by this time, I'm wary with how many mistakes you've made.

My last order I somehow had another credit and free shipping to use, and ordered a couple t-shirts. They came and were in great condition- yay! However they are ruined because you guys decided to put tags through the shirts, leaving sizable holes in each one. Sad :( Why, why would you do that? If you think they need a tag (they don't) make sure you're not ruining clothes by jamming it through the actual material and make sure you only put it on the tags inside the clothes.

The good in this is that I've spent almost no money with you guys, because of taking advantage of all the free credits. The bad news for you guys is that I will never be compelled to spend money with you based on all of these previous problems. You stuff is not priced all that well compared to consignment stores in my area, and I would frequently have to pay shipping on top of it. I'm taking a big risk not being able to inspect the clothes in person and then even if they are great clothes in good condition, you guys are ruining them with your stupid tags. I also cannot in good conscience recommend your company to anyone else.

I like the idea behind Schoola, but so far, your execution has been severely lacking. I hope you can take this criticism and make some positive changes to improve your business plan and provide a better experience for your customers.

schoola.com/stitch/rf*******