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Scent Matchers has a rating of 2.86 stars from 798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scent Matchers most frequently mention credit card, smell anything, and baby powder problems. Scent Matchers ranks 6th among Perfume sites.
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Good prices and the choice of perfums is amazing. I would say for any taste. All scents are nice, very nice!
I regret ever making a purchase here. They are not selling what they say They are selling. You will not get a re-created fragrance. The customer service is horrible. Dealing with them has been a complete nightmare.
I guess i'm going to find out more about Scentmatchers soon. I got my order two days ago, and I'm not that happy with the scent i received. So i'm just getting started with that process. Will let you know what the out come is.
I will let you know when I have an experience. All I did was order. Bla bla bla bla bla this is a pain in the $#*!
The company did not create the original fragrance, Heart, by Garden Botanika. I am able to send a small sample of the original parfume to help them create an accurate replica.
I am expecting success on the 2nd attempt
Process was easy but for how much you get for 40 and then 10 extra for shipping that isn't going to be on my front step faster then possible Wednesday is ridiculous
It was suppose to be sent 2 day express. However the app (that I'm made to download) says it hasn't even left yet. I'm excited to receive it, so I'd like it soon. Not sure what's taking so long.
First of all it took 3 days to get in touch. When I fi ally did they acted like I was bothering them and told me to use the web site to order but I had a issue needed a live person. Plus I emailed you in July of 2018 with an issue and never received a response. Happy pretty much with the product but not with the customer service
The shopping experience was OK but it is a bit silly to rate this site until I get the product and can review whether it matches up to their claims. The price was reasonable but the jury will remain out until I get my purchase and can compare with the real thing and see if ScentMatchers claims are accurate. I will of course be totally honest in my review then!
I can't fairly rate them because I have not received my perfume yet. When I get it you can spam me again for a review.
Everything was pretty straightforward except the personalized message portion. The site states to check the box and another will appear to type a message. When i checked the box, nothing appeared. I then proceeded to the checkout page and there was a special instruction box. I put "please put the message (timeless memories)..." I'm hoping that goes through to my order.
I placed my order 9 days ago. I haven't received it yet. I'm not sure why I would get a questionnaire asking how I like a product if I don't have it yet...
I ordered some perfume, I had to pay $10.00 shipping, there were no other options. That made my purchase more than I wanted to pay.
I have still not gotten my perfume. I have not gotten an email if it was even shipped. They should have Jungle Gardenia in stock. It is a very popular item.
I've really missed this scent. They discontinued it a few yrs ago. It's from the bare minerals company. This version is good but very week. I cant smell it very well. But I'm glad I have this one." If you could make the scent stronger. Smells like original.
Hello... while I realize that this fragrance has been discontinued for MANY YEARS, the fragrance I received smells really GOOD. However, it does not meet my expectations. I know that it is probably VERY HARD to duplicate a fragrance that "old". Please don't misunderstand, I will KEEP the cologne because the fragrance smells very good. But, I wore HYPNOTIQUE for many years & I remember the fragrance just like I purchased it yesterday!
Thanks for trying. (And I'm very sincere about your efforts).
I really want Ralph Lauren hot, but I am scared it will smell nothing like its suppose to now. I don't know what to do. I was reading through all the negative reviews and seem a little confused about the website.
I ordered a match of New West by Aramis. The scent is not a match. The best I can say is it is vaguely reminiscent of New West, but more masculine. In all fairness New west is borderline to begin with- the original probably could have been marketed as a unisex fragrance, but the match missed the mark and was decidedly manly. I have a bottle of the original discontinued frangrance and side by side they are not even close.
More than just missing the mark on this one scent, there is a noticeable difference in concentration. The scent matchers frangrance is much more dilute than the original- I put one spray of each on opposite wrists- and within an hour the imitation was barely noticeable- you really had to get your face down low and sniff deeply, where the original was noticeable from 12" distance.
The great news is that they do accept returns if you do not like the match. I am about to start the return process now- so if it goes smoothly, which I hope it will, I've gotta stick with an OK rating. If you're up a creek without your favorite discountinued I-cant-live-without-it-scent, I would recommend giving them a shot.
The personalized bottle is a nice touch, I gave it is a gift, to another lover of this discontinued scent and she was really touched by such a personalized thoughtful gift. Had I picked one of the scents they do get right, it would have been a perfect gift.
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Perfume and fragrance matching.
Scentmatchers was launched in September 2008 as an offshoot of Scentcrafters.com. It was created by Adam and Angela Schultz. Adam originally launched Scentcrafters, which makes custom perfume and cologne for individuals and businesses.
Shortly after Scentcrafters formed, Adam and Angela also started their life together as husband and wife. Literally a couple months after that, Angela found out she was pregnant with their first child. At that time Scentmatchers was also created. Needless to say, it was a busy period for the Schultz's!
Scentmatchers started after Scentcrafters' customers repeatedly asked if we could also provide a service to bring discontinued fragrances back to life. After enough people asked us this, we eventually woke up to the idea that, "Hey, we should give people what they want."
In 2013 we took the next step as a company and hired our first employees. We now have over 28 years of combined experience producing discontinued fragrances, and to date we have sold over 100,000 individual bottles of discontinued fragrances.
In 2014 we decided to increase our commitment to customer service and we hired our first full time Customer Service Manager, Pravin. We pride ourselves on providing quick and prompt customer service as repeat business becomes the cornerstone of our company.
In June of 2017 we increased the amount of perfume oil we used in fragrances by 50%, which we feel increases the quality of our product by it more potent and longer lasting.
In 2018 we created this new streamlined website on the Shopify platform that we are very excited about. We also added 2 more full time employees as the business continues to grow.
Despite some initial growing pains, we are now considered one of the foremost experts in creating discontinued perfume and cologne. We look forward to recreating your memories as you become part of our story.
