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Scent Matchers

How would you rate Scent Matchers?
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North Dakota
1 review
1 helpful vote
Follow MARY E.
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Nailed It!
July 19, 2018

Tiffany for Men was the only cologne that my husband used. Unfortunately, they discontinued it. Fingers crossed, I ordered this as a gift and they matched it! Amazing! I plan to purchase here again.

Date of experience: July 19, 2018
New York
1 review
0 helpful votes
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Love it!
April 20, 2019

I got my perfume and it smells very close to grass by Gap! It takes a little bit for your perfume to arrive but it's definitely worth the wait! I was so pleased with my purchase that as soon as I got my perfume and realized how much I'm going to love this (as close as I found) Grass I immediately went on their website and ordered two more bottles and the lotion is spot-on I'm extremely satisfied with my purchaseI immediately went on their website and ordered two more bottles and the lotion is spot-on I'm extremely satisfied with my purchase

Date of experience: April 18, 2019
Michigan
1 review
3 helpful votes
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I ordered the Dolce and Gabana for Women ( original red cap). This fragrance was discontinued by D&B several years ago. My package arrived today and I was so happy that the scent smells just Iike I remembered the original.

Date of experience: June 1, 2016
Michigan
1 review
2 helpful votes
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The fragrance is nothing like the scent I ordered, and the bottle has no spray nozzle or way to access the cologne itself. Numerous email, phone and website form requests have gone unanswered.

Date of experience: April 29, 2019
Louisiana
1 review
3 helpful votes
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Persistsnt
January 31, 2019

I have tried Scentmatchers before & they are dedicated to matching my discontinued scent. The first time I ordered the scent I receive did not smell anything like the original. They offered me a full or partial refund. I opted for the partial because what they sent was pretty, just not what I wanted. The second time, I tried again (same scent). Again, nothing like the original so they sent a sample bottle for me to send them some of the original. They sent another attempt but unfortunately, nothing like the original. They are currently trying again to my specifications of a heavier more woodsy scent as opposed to the light florally scent that was sent. I really appreciciate their dedication to getting it right!

Date of experience: January 29, 2019
Illinois
1 review
0 helpful votes
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Love this company! They've got all my scents dead on if not better! They really out done themselves on my last order! Purchasing another scent right now!

Date of experience: March 12, 2019
North Dakota
1 review
0 helpful votes
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Shipping is high
January 26, 2019

Process was easy but for how much you get for 40 and then 10 extra for shipping that isn't going to be on my front step faster then possible Wednesday is ridiculous

Date of experience: January 26, 2019
Washington
3 reviews
5 helpful votes
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Would not buy again
February 16, 2019

I bought this scent for my girlfriend. She said it smelled nothing like it was supposed to. We contacted scentmatchers and they have done nothing to remedy the problem. Waste of money.

Date of experience: February 14, 2019
Ohio
1 review
1 helpful vote
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I received my cologne today and they did an amazingly awesome job! I told them to keep mine on file as I will be purchasing more! Also communication with them is excellent!

Date of experience: July 8, 2018
Minnesota
1 review
0 helpful votes
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Awesome!
December 29, 2017

We ordered a retired scent for my mom for Christmas! She was so thrilled it smelled exactly like the original and the bottle it came in is beautiful! Would definitely order again!

Date of experience: December 28, 2017
Massachusetts
1 review
0 helpful votes
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Scentmatchers did a fantastic job mimicking my fragrance. Also, their Customer Service was very responsive and are willing to work with you until you are satisfied.

Date of experience: October 18, 2018
New Jersey
1 review
4 helpful votes
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I paid good money for 3 bottles of the reproduction of "SANTANA MUSK OIL" which not only it didn't smell anything like the original but the one they created for me was not a pleasant scent. Perhaps they had no idea of what it was suppose to smell like so instead of letting me know they decided to come up with an irrelevant sent. I will never trust them with reproducing anything for me again.

Date of experience: November 26, 2018
Florida
1 review
5 helpful votes
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When we were newley married, ( Now 53 years) my wife was a letter carrier at the US P. O., a lady on her route gave her a gift of Frances Denny Interlude Perfume. We both loved it, it became her signuture scent. Any time we went out people remarked how good it smelled. It, is no longer on the market. I have to go on Ebay to find her scent, and now when I can find it, instead of $35 to $50 per 4oz it is up to $250 to $500 a bottle. How happy I was to be able to get 2-2oz bottles 2- 4oz bottles plus 1 body lotion. And one 4oz bottle cane in a personlized bottle. What probably would have cost me 6 or $700, I was able to buy fro this site for less than $120. Couldn't be happier with this site, delivery, service and scent was perfect. Denis and Sandi, Palm Coast, FL.

Date of experience: April 6, 2016
New York
1 review
0 helpful votes
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It was easy to order, they made the replica of an older perfume from the 60's that I had loved, communications were frequent and personable and I'd order again. Try them!

Date of experience: June 1, 2019
New Mexico
1 review
2 helpful votes
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Product never received
February 7, 2019

My cologne was never delivered. UPS (UPS Tracking # **************)sent a message that they had left the package in my garage. Unfortunately, I do not have a garage. May I have a replacement of my original order of "Grass" by the Gap. Please send to:

Gregg Ferran
PO Box 791
Espanola, NM 87*******436

Date of experience: February 5, 2019
New York
1 review
0 helpful votes
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Zero stars
June 30, 2019

If you decide to go against all the many bad reviews (like I did), at least pay with a credit card rather than debit card because you will most likely need to dispute the charges. Order took about a month to receive. Emails were generally answered in about 5-7 days. I ordered a perfume that was on their list of perfumes that "they have successfully duplicated". What I actually received was a bottle of what smelled like nasty old perfume you used to find in dollar stores. The only good thing about the order was it at least shipped in the bottle I ordered. They say if you are not satisfied they will attempt up to three more times to duplicate your scent and if you were still not satisfied THEN they would refund you no questions asked. I got as far as requesting a second attempt and then nothing. I emailed a few weeks later and after about a week of waiting they told me my duplicate wasn't yet made. I asked for a refund and no one would respond. I ended up opening a dispute with PayPal since I used my paypal card for purchase and got all my money back. Just beware that this company will stage their feet in responding so pay attention to dates for disputing purposes.

Date of experience: June 27, 2019
Massachusetts
1 review
2 helpful votes
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They can not do what they claim.
February 5, 2019

They say they can reproduce discontinued fragrances. On two attempts they didn't even get close. The fragrance was completely wrong and smelt mostly of alcohol.

Date of experience: February 3, 2019
New York
1 review
0 helpful votes
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Fabulous feminine fragrance that has evoked and awakened spectacular memories from days gone by and anticipating a fantastic future. Victoria by Victoria's Secret. Spot on!

Date of experience: March 7, 2019
Texas
2 reviews
7 helpful votes
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I had given this company an unfavorable review regarding a fragrance I had ordered that did not work and had vowed that I wouldn't buy from them again. However, on a recent trip to Italy I fell in love with a fragrance called Lavanda Ambrata that is kind of obscure and quite expensive. I thought I would give scentmatchers another try. I was surprised when they said they could do it and even more pleasantly surprised when it came. I thought I owed it to them to submit another review. I had asked them to make it as strong and long lasting as possible and they did. The only reason I didn't give this one five stars is that I no longer have the little sample I took home from Italy so can't say that this is an exact match. I know that it is close though and for the price difference from the original, I will order this one again.

Date of experience: July 13, 2015
California
2 reviews
3 helpful votes
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I was hoping your company would be able to re create the scent. But this smells terrible. I would have liked a better attempt. Not a hint of scent just overwhelming smell of baby powder.

Date of experience: March 6, 2019

Overview

Scent Matchers has a rating of 2.9 stars from 798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scent Matchers most frequently mention credit card, smell anything and baby powder. Scent Matchers ranks 7th among Perfume sites.

service
40
value
39
shipping
39
returns
21
quality
38
+38