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ScanDigital Photo Scanning has a rating of 1.56 stars from 54 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ScanDigital Photo Scanning most frequently mention credit card, customer service, and vhs tapes problems. ScanDigital Photo Scanning ranks 10th among Photo Scanning sites.
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You guys are AMAZING! I am so glad I found your service. I just wanted to let you all know how happy I am with my photo disc. The digital images look so clean and I can finally get rid of these bulky photo albums. I cannot thank you guys enough, but I will recommend you to all my friends and family! My video tapes are next! :)
If you are expecting a reasonable time frame for your scanning, this is NOT the company for you. The total time from when I placed my order until I actually saw my transfers online was 36 days. It was another two weeks before my originals were returned. The only reason my order was processed this "fast" was because I constantly hounded them about their terrible service after weeks with no communication. Early on they sent me a notice stating "We are now digitizing your items" - which turns out was a complete lie. Finally found someone who was honest, and their response about the long delay in processing my order was: "We are now digitizing your items means that your order is in the process of being digitized but may not reach a technician automatically. Unfortunately, we are short-staffed at the moment, hence the delay in getting your order processed through to completion." Say what? Then, after weeks of delays, they held up my order for a bogus additional payment, when in fact they actually owed me money. It took them days to resolve this internal IT problem, but in the meantime they refused to release my order. Days later, they released the transfers and refunded me $37.71 with no apology for all the delays. Never again will I use them. I had high stress the whole time they were in possession of my priceless videos. It took days for them to respond to my messages which stressed me even more. In retrospect, I believe the reason they are always discounting everything is that they have positioned themselves as the low price leader and not a quality, reputable resource for your irreplaceable memories. Taking this risk is similar to looking for a low priced brain surgeon. BUYER BEWARE!
The service was quick but not real thrilled with an additional $19.95 charge stating that one VHS was too long to fit so they used 2 cd? Also were 2 shipping charges for an additional $9.95 EACH Really? I had to to pay shipping to and from? Never heard of a company that does not ship their items themselves... not so sure about this, so my $29.00 Groupon turned into $59.00 deal. Quite a difference for me.
After 2 months, very poor customer service (repeatedly delays and deadlines not met, and THEY never called or emailed: I had to call after the promised ship dates and discover "gee, not sure what happened, or why you weren't called" after which NOBODY FOLLOWS UP! Still waiting for my order, so I don't know about the quality. Unlikely I'll use them again - can't recommend. Not a good experience.
After purchasing groupon for $250 worth of services I sent in my film reels about 15 total... 6 weeks later i get billed for $400 on my credit card... totally unacceptable... They never once gave me an estimate or let me know that the groupon would not cover the full cost... BUT HAD TIME TO EMAIL ME WITH MORE COUPON OFFERS... TOTAL RIP-OFF... I WILL NEVER USE THEM AGAIN...
I had a couple thousand old photos to scan and was introduced to this site via Groupon. I bought three $100 and one $250 Groupons, which I applied to three separate orders. The first order went through with no problems-- it took about 5 weeks. The second order did not credit my Groupons correctly, and my credit card was therefore charged $200 more than it should have been. Two months and several phone calls later I am still waiting for the promised refund -- I finally reported the company. The same thing happened with my third order-- I'm still waiting for a $250 refund on that one, too. The third order also was delayed by a couple of weeks-- I saw that my credit card was billed, but I didn't receive the package. When I called, they found that my order had been set aside by mistake as part of another customer's "mail hold" -- she was apparently going on vacation and didn't want HER shipment to sit at the door while she was gone. I have no idea how my order got linked with hers, but all of this points to a company that doesn't have it together. That said, I was happy enough with the quality of the scans, once I got everything back. Now, if only they'd refund my $450!
I bought a Groupon which was to allow me $100 toward scanning old slides. I thought the price was $. 68 per slide so I mailed 150 slides. Imagine my shock to discover they charged my credit card for 150 "stereo slides & 126 negatives" at $1.58 each. I went by the prices on their first page and didn't realize they called my slides 2.25 (same format as 35mm). I still had red-eye and the focus wasn't that clear. The best adjustment offer they can give me is 30% off $237. I am not happy.
I've never used an online service for scanning before, but I don't have a slide scanner, so...
It was ok. Service was a little slow, but probably better now that the Groupon avalanche seems to have passed. I have two complaints, one, that the scans at their regular resolution are pretty small for this day and age when cameras regularly bost 12 Mp or more; and second, their website was so incredibly slow, even on a fairly modern MacBook, that it was almost unusable. It made checking on order status and downloading files from the online gallery almost impossible.
For a business that is based in tech, that is inexcusable. They really need to take another look at their business model, because they are not up to speed.
Similar to other reviewers, using a Groupon I sent in super 8 movie films with sound, and got a response fairly quickly that they were received and in the queue, but then waited and waited. After 6 weeks I inquired about the status and almost immediately was charged another $40! The return shipping box that I thought was $10 was actually $20 - I could've used USPS Priority for much less, and and they said I sent in more feet of film than I thought. I went by the indicator on the reel, so perhaps it was not accurate. When I finally got the movies back, they had not included the sound - they were silent movies and the quality was only okay. I emailed to ask about the sound, and they informed me I had not sent them sound movies because if I had there would've been a magnetic sound strip on the edge. Of course, they had overlooked that my films had a magnetic sound strip, so I had to return them for a re-do. I'm still waiting. Last time I inquired they were still being reviewed. I'm just hoping to receive my films back and I will not use the company again.
I was once very happy with the work they did (when I sent my old VHS tapes to be transfered to DVD's). I "tested" them out by sending tapes that weren't so near and dear to me, working up to trusting them for my wedding videos. But it is now 10 weeks later and I still don't have my DVD's back. There was no indication when I sent them in that the turnaround time would be excessive. I contacted them a few weeks ago, and they promised to move my order up in the que, but I still have not received it. 2-1/2 months to do a rather small order (10 tapes) is totally unacceptable, and for that reason I will NOT use them again.
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ScanDigital is an industry leader, specializing in the digital conversion of photo, video and film materials to digital formats. They have the ability to handle nearly all made-for-consumer photography, video and film materials.
The systems and processes developed by ScanDigital’s team has always focused on the safety and security of customers’ materials. All of the work is processed by ScanDigital staff in the United States, by hand.
ScanDigital began with a simple question from the mother of one of our founders. It was the 2006 holiday season and Mike Mothner was at home opening presents with his family. This year, the gift that was the biggest hit was the digital camera Mike gave to his mother. The wrapping paper hadn't even hit the floor before she was busy lining the Mothner family up for picture after picture. Mike's mom was thrilled at just how easy her new digital camera was to use, and by the time she had downloaded all her photos on to the computer she was hooked. Mike's mom had officially gone digital. Later that night as the family sat down for dinner, a thought occurred to Mrs. Mothner. She turned to Mike and simply asked, "So how do I put all the photos in the garage on my computer?"
Little did she know it, but with that innocent question she planted the seed that would become ScanDigital, Mike started searching the internet for a company that would provide quality digitization services for a fair price. Mike knew he didn't want to send his mom's photo out of the country, but was unable to find a stateside company that could deliver the level of service he wanted for a reasonable price. The more Mike looked into it, the more he started thinking that there must be plenty of moms, dads and countless others who were also facing the dilemma of what to do with their old photos, slides and negatives.
Several days later at a New Year's Eve party in San Diego, Mike approached his long-time friend and soon to be co-founder Anderson Schoenrock. Anderson listened as Mike explained the problem his mom faced in converting her photos to digital and how there just wasn't service that combined value, security and high quality. As the two discussed it, something clicked. It was just one of those moments; both Anderson and Mike they were onto something big. Right there on the balcony of the Torrey Pines Hilton, the two began laying the groundwork for ScanDigital.
Getting ScanDigital up and running was no easy feat. The hours were long and work was hard, but both Mike and Anderson knew they were creating a truly unique service. Within three months, they had developed a business plan and hired programmers to build the website and general infrastructure. About six months after their initial discussion, Mike and Anderson officially launched ScanDigital to the public.
Today, ScanDigital is the premier photo digitization service. Its industry leading innovations have created the most user-friendly process available. Combining tremendous value with an impeccable service, ScanDigital is poised to lead the digital conversion revolution. All thanks to Mike's mom.
Hello Kathy,
I cannot locate an order in our system matching that information under your name so I cannot reply with specifics, but I am more than happy to provide general information.
We do ship UPS Ground for $10 flat rate, within the continental U.S. This is stated on our order form under shipping options. Although you do not have to use one of our shipping options to ship in your materials, all orders are returned via UPS. It sounds like when you placed your order online you chose to use our inbound shipping option, and we did ship your materials back to you using the same option.
Our video transfers are also charged per tape, 2 hours or less. Tapes over 2 hours are charged as an additional transfer for every 2 hour block of time. You will also find that clearly stated on our video pricing page. Here is a link, if needed: http://www.scandigital.com/film-and-video-pricing.php
I am sorry to hear you were not completely satisfied with our service, but I am glad you received your completed media and at least got to enjoy the $71 Groupon savings on your order.
Best Regards,
Danny L.