- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your Business
Great Customer Service. Very polite phone manor. Ordered a Dyson Vacuum which after hours of searching could not find it anywhere as cheap as Satnaveasy were offering. On top of that It was a next day delivery despite me ordering it the previous afternoon.
Bought garmin from theses people didn't work correctly sent back at my cost replacement they sent had no battery had to weight further 3 days for battery then found second unit didn't work either sent back at my cost for full refund had to chase up for several days until unit refunded they did not refund postage just empty promises i understand electrical goods can be faulty this i forgive but unable to forgive the failure to refund in full
Here is a response from a U. K. Trading Standards Department regarding internet companies that do not supply goods.
You have rights under The Consumer Protection (Distance Selling) Regulations 2000 if the goods are not received they should refund within 30 days of request. These rights are only enforceable in court however in our experience most issues are resolved by letter.
Our experience shows that the best way to deal with this is by letter; send the letter by recorded delivery and keep a copy; this has more impact and helps you to prove that you have been reasonable.
Adhering to the following outline of a letter will show the trader that you know your rights.
Start the Letter `To whom it may concern`
It is important to show the trader that you know what your rights are, so include The Consumer Protection (Distance Selling) Regulations 2000 as a heading to the letter.
Then in as few words as possible state all the important facts:
What you ordered
When you ordered it
How much you paid
What has gone wrong
You would then need to state that the seller did not supply the goods
Then ask the trader for what you feel entitled to bearing in mind the aforementioned comments.
Give the trader a reasonable period of time to carry out your request and set a date.
End the letter - yours faithfully
There is some chance this letter could be needed in court so keep it concise and reasonable.
Personal Name/Address details
DATE.
Owner / Managers name (or The Manager)
Retailer's name
Retailer's address
Retailer's postcode
Dear [owner/manager's name or Sir/Madam]
Consumer Protection (Distance Selling) Regulations 2000
On [insert date] I ordered [goods]. I received the goods on [insert date] / I have not yet received the goods. [Delete as appropriate]
Under the Consumer Protection (Distance Selling) Regulations 2000 I would like to cancel the order and request that you provide a full refund within 30 days.
Please contract me within 14 days to arrange collection/ return of the goods.
Yours sincerely /yours faithfully
[Name]
Overall, not bad, not great, but definately the cheapest option I found online.
I ordered: one satnav, one case, next day delivery. (I ordered at 1pm on Day 1)
The order was processed same day b4 4pm, but the item didnt get sent till the next morning (Day 2), which meant it arrived with me the day after (Day 3), which isnt next day delivery by 3pm as promised.
When it did arrive, the case was missing. The satnav is brand new and sealed.
I emailed to complain, and to be fair I did get a prompt response (within a couple of hours).
Apparently delay was 'caused by a problem with getting the stock from our warehouse to the offices for dispatch.' and 'Due to not having stock of the case, instead of delaying the delivery of your Satnav any further, we created another order on with your case and dispatched the unit.'
I have no idea whether there's any truth in that lot, however the case arrived on Day 5 by 1st class, so they did dispatch as soon as possible after they emailed me back.
The delivery delay isnt acceptable as far as I'm concerned - when I pay for next day delivery thats advertised so prominently on the website, thats what I expect, and if I'm not going to get it, the very least I expect is an email informing me as such. Same with the out of stock item - if its out of stock, tell me about it, don't just omit it from my order.
I'm not sure I'd use them again - we're talking about a reasonable sum of money thats being spent, and whilst a bargain price is appealling, if reliablity is at stake, I think I'd rather pay a bit more.
Items advertised as being in stock, but they weren't. Next day delivery promised. Been waiting a week and not received yet. No communication or apology from satnaveasy.
Cracking prices.
Gain trust and grow your business with customer reviews.
SATNAVEASY for Handheld GPS, Sat Nav, new GPS systems you name it, we've got it!
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
