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Claim Your BusinessGreat Customer Service. Very polite phone manor. Ordered a Dyson Vacuum which after hours of searching could not find it anywhere as cheap as Satnaveasy were offering. On top of that It was a next day delivery despite me ordering it the previous afternoon.
Bought garmin from theses people didn't work correctly sent back at my cost replacement they sent had no battery had to weight further 3 days for battery then found second unit didn't work either sent back at my cost for full refund had to chase up for several days until unit refunded they did not refund postage just empty promises i understand electrical goods can be faulty this i forgive but unable to forgive the failure to refund in full
Bought garmin from theses people didn't work correctly sent back at my cost replacement they sent had no battery had to weight further 3 days for battery then found second unit didn't work either sent back at my cost for full refund had to chase up for several days until unit refunded they did not refund postage just empty promises i understand electrical goods can be faulty this i forgive but unable to forgive the failure to refund in full
Deliberately (in my view) sent refurbed GPS instead of brand new item which cost a lot more. They tried very hard to persuade me to keep unit even they they were selling them a £100 less than the brand new item I had paid for. Even had the cheek to offer £30 reund! Gave them neutral feedback on Amazons site (I had bought item from Satnaveasy on Amazons marketplace) Then received vary apologetic email from them saying it was all a big mistake and they would recompense me £10 if I withdrew feedback. Like a fool I believed them. Needless to say no £10. Don't trust 'em!
I have bought two devices from them to be delivered to Sweden. Their payment system accepted my credit card payment, however soon after the order was refunded because the card was not a UK card. In my point of view if they ship to customers abroad, they should accept payments from foreign credit cards as well. Very bad way of doing business! The customer service is very bad, in fact it seems that there is only one person taking care of it all. Looking at the other reviews, it seems that the process goes well if you don’t need to contact them, but if you need to, it will become a very painful experience. They have very good prices and could have a great potential doing Business if it wasn’t for their lack of service oriented customer service. It took painful 10 days to get my order shipped. The only reason I insisted in it, was because the items were not yet sold in Sweden. I would strongly advice to choose another website if you have this option.
I contacted satnav easy when my unit went faulty after 5 months they just directed me to the manufacturer instead of dealing with the fault themselves as I had bought the unit from them no the maker. Subsequently they have failed to reply to my emails despite repeated requests for a reply.
Service really bad. Waited 3 weeks for goods to turn up and still haven't. No apology just a patronising voice on the end of a phone... buy elsewhere if you actually want to see your goods in the end!
This website fraudulently advertises sat navs with features which they do not supply. Bought a Garmin 765WT ( with traffic!). When the aerial supplied didn't work I contacted Satnaveasy who told me to get in touch with Garmin.
Garmin told me the aerial they had supplied me had only a trial for America on it!
Got back in touch with Satnaveasy who now say that their 765WT does not have traffic despite me having an invoice from them for a 765WT WITH UK and Europe Traffic. Now having to go through Trading Standards.
AVOID THIS COMPANY LIKE THE PLAGUE - THEY ARE DISHONEST and couldn't care less once they have your money.
SATNAVEASY for Handheld GPS, Sat Nav, new GPS systems you name it, we've got it!
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