• satnaveasy

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Overview

satnaveasy has a rating of 4.2 stars from 51 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with satnaveasy most frequently mention next day, and fast delivery. satnaveasy ranks 10th among GPS sites.

What reviewers want you to know

Positive highlights

  • I emailed sat nav and within 2 days I had the missing part.

Critical highlights

  • I ordered: one satnav, one case, next day delivery.
How would you rate satnaveasy?
Top Positive Review

“Great Customer Service”

Dan S.
9/25/12

Great Customer Service. Very polite phone manor. Ordered a Dyson Vacuum which after hours of searching could not find it anywhere as cheap as Satnaveasy were offering. On top of that It was a next day delivery despite me ordering it the previous afternoon.

Top Critical Review

“Bought garmin from theses people didn't work correctly...”

stephen w.
8/28/12

Bought garmin from theses people didn't work correctly sent back at my cost replacement they sent had no battery had to weight further 3 days for battery then found second unit didn't work either sent back at my cost for full refund had to chase up for several days until unit refunded they did not refund postage just empty promises i understand electrical goods can be faulty this i forgive but unable to forgive the failure to refund in full

Reviews (51)

Rating

Timeframe

Other

Reviews that mention popular keywords

2 days (4) day delivery (5)
Thumbnail of user stephenw17
1 review
3 helpful votes
August 28th, 2012

Bought garmin from theses people didn't work correctly sent back at my cost replacement they sent had no battery had to weight further 3 days for battery then found second unit didn't work either sent back at my cost for full refund had to chase up for several days until unit refunded they did not refund postage just empty promises i understand electrical goods can be faulty this i forgive but unable to forgive the failure to refund in full

Thumbnail of user ss57
1 review
0 helpful votes
November 27th, 2012

Deliberately (in my view) sent refurbed GPS instead of brand new item which cost a lot more. They tried very hard to persuade me to keep unit even they they were selling them a £100 less than the brand new item I had paid for. Even had the cheek to offer £30 reund! Gave them neutral feedback on Amazons site (I had bought item from Satnaveasy on Amazons marketplace) Then received vary apologetic email from them saying it was all a big mistake and they would recompense me £10 if I withdrew feedback. Like a fool I believed them. Needless to say no £10. Don't trust 'em!

Thumbnail of user everf
1 review
0 helpful votes
August 5th, 2012

I have bought two devices from them to be delivered to Sweden. Their payment system accepted my credit card payment, however soon after the order was refunded because the card was not a UK card. In my point of view if they ship to customers abroad, they should accept payments from foreign credit cards as well. Very bad way of doing business! The customer service is very bad, in fact it seems that there is only one person taking care of it all. Looking at the other reviews, it seems that the process goes well if you don’t need to contact them, but if you need to, it will become a very painful experience. They have very good prices and could have a great potential doing Business if it wasn’t for their lack of service oriented customer service. It took painful 10 days to get my order shipped. The only reason I insisted in it, was because the items were not yet sold in Sweden. I would strongly advice to choose another website if you have this option.

Thumbnail of user nickr10
2 reviews
4 helpful votes
September 17th, 2011

I contacted satnav easy when my unit went faulty after 5 months they just directed me to the manufacturer instead of dealing with the fault themselves as I had bought the unit from them no the maker. Subsequently they have failed to reply to my emails despite repeated requests for a reply.

Thumbnail of user robertm11
1 review
7 helpful votes
June 9th, 2010

Service really bad. Waited 3 weeks for goods to turn up and still haven't. No apology just a patronising voice on the end of a phone... buy elsewhere if you actually want to see your goods in the end!

Thumbnail of user linj
1 review
2 helpful votes
November 23rd, 2010

This website fraudulently advertises sat navs with features which they do not supply. Bought a Garmin 765WT ( with traffic!). When the aerial supplied didn't work I contacted Satnaveasy who told me to get in touch with Garmin.
Garmin told me the aerial they had supplied me had only a trial for America on it!
Got back in touch with Satnaveasy who now say that their 765WT does not have traffic despite me having an invoice from them for a 765WT WITH UK and Europe Traffic. Now having to go through Trading Standards.
AVOID THIS COMPANY LIKE THE PLAGUE - THEY ARE DISHONEST and couldn't care less once they have your money.

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About the business

SATNAVEASY for Handheld GPS, Sat Nav, new GPS systems you name it, we've got it!

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