Sana Safinaz

Worst customer service. We have been complaining since 3rd April as they sent a damaged article, yet we have received no response. It is a friendly suggestion not to do any online dealing *******@sanasafinazofficial

I visited their shops, contact over the phone, sent emails and contacted on WhatsApp. But no help. Every time they tell you that we will contact you back. But no body bothers.

Think many times before you order online to Sana Safinaz

I ordered kurti and it was damaged I immediately complained them on their what's app and they said wait wait and wait we will solve your issue. Such a bad experience with sana safinaz. The quality of fabric is also not such good as they shown in the picture. I ordered lawn and it was another fabric with a big hole in shirt. They are doing job like daraz sellers. Such a cheap brand..

Purchased item from them and was given a new piece by their sales assistant which was packed
On giving the gift to a friend realized they made a mistake on the tag and wrote the wrong size on the product.
Upon requesting a solution was informed that even though the mistake is from their side as I live abroad there is no solution.
A high end brand with no customer value or solution

Very disappointed with sana safinaz. They charged my debit card the very next day of my order and haven't delivered the package. Its been more than a month. They making silly excuses. They are all fraud and scammers. Plz dont order through their website.

I ordered their new collection Mahy 2021 it's totally fake lawn 2490 per 2 piece suite I pay I ordered 2 dresses but the quality is so cheap just like phatty k kaprythey looted people just because their tv adds are so attractive that's way we think the dresses are so nice but the end we received these dresses ufff so garbage plz don't buy any thing from Sana Safinaz very bad quality

I ordered over 1 lakhs (about $800) worth of unstitched suits from Sana Safinaz. On the pictures the dresses looked amazing but what I received was total garbage.

The actual dresses looked like horrible replicas! They didn't resemble the product photos at all! Such a waste.

Sana Safinaz charges such crazy high rates for basic garbage.

I contacted them various times without a reply - surprise surprise. They sell their garbage and then disappear.

This is not the behaviour of a thriving company
Karma is going to get them :)

Bought one ladies suit having faith they packed the right size. Found out to be wrong size after checking at home. Went back next day to exchange. They bluntly said they don't have the size and we can only exchange with any other style or size but won't give refund. Selected another style which was 100 Rs. Cheaper so they refused to exchange saying their system won't allow. We said keep the change as Khairat and let us have the exchange. They refused saying system won't allow. We raised out voice so finally got the exchange leaving behind 100Rs. Very bad policy and service by such a big brand name store.

I ordered. Deadline was 1 week. Even after 3 weeks didn't receive order. U can not create a ticket as website is having error. It is telling u to contact customer care. Keep away from them. Will never do this mistake again

Ordered some clothes from their website took payment out of my bank account and haven't shipped my order emailed on numerous time but haven't got back to me they rob you please do not order i am writing this review because i have experienced this

I got four suits very cheap quality material not worth getting or spending money.so disappointed on wasting time and effort.

3 weeks back I have shopped 2 shirts online and i have some issue with size. I've sent them email messages but no answer and i m also calling them daily but nobody is responding, Now they will give lame excuse of lockdown so Yes i knw about lockdown but if their staff is available for taking online order then why don't they respond?

I am very disappointed with the customer service. I needed to exchange my order for a larger size, someone got in touch but there was no follow up. This being an online business, with such popularity, I was expecting world class customer service. So very disappointed.

Didn't ship my order and didn't reply to emails requesting refund. Never order. I am very disappointed in the lack of help or communication

Did Online purchase but didn't received my courier yet it's been almost more than 10 days, worst customer service!
Worst brand it is!
Biggest mistake that I did onlien shopping with Sana safinaz. Worst very bad service.

Sana safinaz are not designers, they are master scammers. Their pictures are insanely edited. Their clothes design on their website are highly manipulated which make you think you're getting the exact same thing. Their original quality is worst than a copy print. I spent $450 on 8 suits and looks like I got my suits from a sewer in Pakistan. Their quality is disgusting. Their pictures are deceiving. Don't EVER THINK OF BUYING THEIR SUITS. The lace will be missing, the design will be altered, the quality is significantly poor. Notice the BORDERS, SlEEVE DESIGN, COlOR, FABRIC QUALITY. Disgusting

Make sure you pay by credit card or debit card, you are protected by section 75 and chargeback if unsattisfied with items. What you see is not what you get. Get those disputes in. Avoid buying through PayPal as you will have raise dispute with them directly.

Please dont buy any dresses from this brand
They are fraud people
And make fraudulent charges on tour credit card
They got the worst customer service
Even after making payment they call you and send emails saying that your order is on hold and make you pay again
Then create another order on your name and send the dresses twice
My wife has had the worst experience from them ordering dresses here in USA
I always order from many other brands such as baroque, khuda baksh and the process is always smooth
I have never experienced such nonsense from any other brands

I live in the uk and I placed an online order. I was sent an email that I will have to pay VAT & Customs and if I still want my order or if I want a refund, I replied and said I want a refund as I am not happy to VAT & Customs as I had already paid £9+ for delivery but they had already taken my money and sent the parcel out. Their customer service is rubbish, I have sent loads of emails and no one gets back to me to let me what's happening. Iv had to phone Pakistan to speak to the customer helpline I keep being told some1 will get back to me but they dont do it is a complete nightmare

Very unexpected and unsatisfied behavior by the staaf at the time of payment. Very disappointed! How dare the accountant misbehave with the customers. Shameful act

I placed an order on 7.4.23 and my order was supposed to be dispatched and arrived within 20 working days. Today is 7.31.23 and there is no update. Each time I email, we are working on and someone will reach out. There has been no concrete reply from someone that has common sense and can understand the situation and reply to the customer. I have requested for refund since they aren't able to ship my order.and only response I got was, your inquiry is passed on and someone will reply. ( I have yet to hear) I paid $350 for my order and I have yet to see anything back.
This is beyond frustrating experience. There are better vendors you can purchase then Sana Safinaz.

I ordered a dress in the info they wrote a shirt and a trouser is included, not paired with but included was written, when i received parcel only shirt was there when i contacted them they did not reply, worst customer service, irresponsible attitude, shame on them

I have order some of the new suits with Sana Safinaz and at the time of delivery the courier guy called me in the morning 6 and asking me to pick up the courier i have requested several times to him for the reschedule of deliver after long time he agreed and at around 9.30 i just followed up my order and he told me i can't come then again i requested him and after some time he went to the wrong address and when i told him that you should have to read the address carefully he started using bad words with me and warned me i will not deliver your order i will cancel your order and make the call end.

I was not expecting the thing from this brand at least that their courier staff even don't know how to deal with the customers such a disappointing staff will never ever order again from this brand.

Refund issue, they lied about refund policy … not satisfied with refund which is the sales person said