Sams Beauty has a rating of 1.55 stars from 235 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sams Beauty most frequently mention customer service, post office, and tracking number problems. Sams Beauty ranks 69th among Beauty Supply sites.
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Products purchased were high quality, low-priced, and arrived in a timely manner. Exceeded my expectations.
They never refunded my money for an order that I returned nor did they respond to emails regarding my order after initially approving the return. However UPS tracking says they signed and received my return. I am out of $400 and have nothing to show for it. I would strongly advise NOT using their site, unless you have money to burn.
Products purchased were high quality, low-priced, and arrived in a timely manner. Exceeded my expectations.
I got the SENSATIONNEL wigs with an extra 20% off the price! And here is another recommendation for hair. 'The stylist' unit is AMAZING! I love the quality of hair and they are affordable. Im gonna visit their offline store for sure!
Tip for consumers:
you have to enter the promo code for an extra discount. don't just order it!!
Products used:
wig
So, Before I get into the product, I am not going to lie I didn't not check the ratings before I purchased my items, so when I noticed just how low they were I got VERY nervous. I was having huge doubts about it, and my purchase was just a bulk of my favorite lipgloss. At this point I couldn't cancel because I was a few days into the process so I just prayed and hoped that it wasn't a scam. Thankfully my purchase wasn't, They came in a timely manner and every count of the product was there! I'm glad I did because the other option was very pricy compared to this one.
Products used:
Cosmetics
A lot of complaints but I have none. So far everything I ordered has come quick and like wigs look like pic. Only complaint I would have is my fav wig now don't come in the lighter shades. And I can't find the first one I liked best. But other than that I haven't had to contact customer support or return nothing. Been ordering 2 years and spent about 1000 and I don't buy any wig over 70 bucks. So lots of orders!
I'm a grandmother in desperate need of hair dye, but I almost didn't order from Sam's Beauty because of the negative reviews. I always read reviews because I don't want to get taken by a company that isn't legit. I decided to take a chance since it wasn't an expensive order, and I'm sure glad I did! My package was here in 2 days, exactly what I ordered, and at a great price. I won't hesitate to order from them again.
Products used:
Hair dye.
Overall great experience, paid with PayPal(I would recommend for any online purchases), ordered on a Friday 5/7/2021, picked up my package from my local USPS location on Wednesday 5/12/2021, so basically 2 business days which is amazing for the free shipping.
Where I live the USPS can't deliver packages, they leave a pickup request instead, when I know I'm getting a package I go to the usps website and put a hold mail request on my address and they hold all mail to the date you choice, so once it says it's delivered to your local post office, just go pick it up, in my case I picked my package up a day before my estimated delivery date.
This is my personal experience, this doesn't speak for other people's experiences, I approached this site with caution because of bad reviews but nothing bad happened thankfully. I order online all the time, so I know how to safe gaurd myself.
Products used:
Two lace front wigs from sensational brand, human hair blend
I ordered my 2 wigs on sale for $15 each with a total of $32 with free sign up shipping. 5 days later sams beuaty sent me an email saying that my order has been shipped, which just means that it at at their local usps going to ship off to my local usps. My tracking number came the next day so i tracked my package untill it came 2 days later, 8 day from the day that i placed my order. The wigs were nice and soft and natural looking. They just have good shipping policy, THANKS SAM
My ffirst time ordering. I ordered 3/27/2020. I live in Cleveland ohio and my items got to me 3/30/2020 that monday. I am very pleased and will be doing more business with you guys. Tje only thing I'm I'm irritated about is my order was over 40 dollars and they didn't charge me 1.99 for shipping as they stated. They charged me 3.99. Other than that, I have NO complaints! Thank you Sam's Beauty!
I was a bit skeptical about ordering from Sams Beauty because of this site and people reporting that they lost A LOT of coin because they trusted this site. However, I gave Sams Beauty the benefit of the doubt and ordered 6 products on 9/20 and received them today which was really early. At first I thought I would be missing an item because the other reviews but all my items were there. If you choose to purchase be prepared to either be satisfied or unsatisfied. There's some people like me who get their products while others lose money. I love my items so far though. Thanks and Good Luck!
I order on 9/16 and received my order 9/22. All items received were exactly what I ordered. 1 item was canceled so I called about it. I received great customer service and low hold time and refund for item canceled was already in process. Great experience and low cost hair. Would definitely recommend. Thank you
Products used:
12 packs of hair and 3 nail glue
I was a little scared to order from here after seeing so many bad reviews but I did anyways and I'm very happy I did. The prices are great and my order came in 5 days. Will be ordering again. Thank you!
I've ordered from SamsBeauty twice in the last month or so, and have had no issues. I live in Toronto, Canada and was quite hesitant and anxious about ordering from the states given that I most likely would not return defective or wrong orders due to the cost. I'm happy to say that I was not disappointed. Thanks to the SB team. I appreciate the service... so far. Let's hope they continue to deliver.
We are glad to hear your positive feedback. Thank you for being a SamsBeauty customer!
I had a great experience with them, in finding some hard to find, extensions for my hair. I was skeptical due to the negative reviews but their customer service was top notch and friendly. I was able to confirm the availability of the product over the phone than order the hair and it was shipped the following day by priority mail and I received it in two days. I loved the fact that I got free fast shipping and they were so straight forward about processing times and when my items will ship out. The hair arrived in brand new condition and just in time for my event.
Thank you so much for the taking the time to leave us this amazing review. We are so thrilled to hear you had a wonderful experience with us. If you ever need help finding a product please feel free to contact our customer service team. We would be more than happy to help out.
I placed an order with them and found the same wig at a local beauty supply. I cancelled my order with Sam's and my card was refunded immediately ( no wait). That is good customer service. I will definitely do business with Sam's Beauty Supply in the future.
This was my first time ordering from sam beauty and my order was received in very good condition I waited two days for my delivery the service was very good no problems I will order from sam beauty again and again great service
I received my wig from the R&B Collection and I love it.! It arrived on time and it was exactly as described. I will be purchasing from SB again
Samsbeauty once again came thru like the Retail Warriors that they are! I have placed another order - testing out their true commitment to customer service and they absolutely delivered; on point - within 3-5 days of placing my second order - so Samsbeauty just doesn't deliver exceptional customer service to first time customers - exceptional customer service is what they stand for; its their brand!- Thank you Samsbeauty - continue to show your competitors how business should be done!
Charlotte
Idk what the issue is with all these negative reviews, but I've ordered every month since the new year and this is the lowest priced, fastest shipping for buying wigs from Canada. I tell every one who asks where I get my units. I don't care about returns, I figure considering the distance I'm taking the risk for damage anyway. Only complaint? Wish there was free shipping promos available for Canada but that's about it!
K. M. Thank you so much for sharing your positive experiences with Sam's Beauty. We will continue to try our best to provide the best service possible. We are always looking for ways to help save on international shipping expenses and if you would like or forward us an email regarding international shipping. We can offer a suggestion to save. Thank You again.
I have used Sams Beauty on several occasions and was always happy with my purchases. Shipping is also very fast!
We appreciate and value your feedback. Thank you for being a SamsBeauty customer!
I have ordered wigs and things from sam's beauty a few times and i must say that i have always been satisfied with my orders. They always come in a timely manner and they are always quality products... Sam's beauty has a loyal customer in me!
I ordered from this website Friday and I have to say that most of the "reviews" are really complaints stemming from a lack of comprehension. You can't return sale items (something many online stores do), lost and stolen packages are not their problem, shipping and processing for a return must be made by you, processing time is cut-off at 1pm, etc. these are ALL stated in their terms of use and return policies. Reading is fundamental.
I was iffy after reading these awful reviews but I'd already placed my order so I called them and the woman on the phone was really nice she answered all my questions and she upgraded my mail to two day priority shipping, I paid for flat rate shipping which is $4.99. I bought a lot of hair products which they bagged to avoid any spills if something were to damage the box. I was so satisfied I honestly don't even believe some of these reviews. I had such a great experience I got a few friends and even my mom into shopping at samsbeauty as well. None of them have had any issues receiving their orders.
Tip for consumers:
Honestly for the products I recommend looking them up on YouTube ti see hiw they look styled and ready to go. Samsbeauty is just an online beauty supply so don't expect any virgin Brazilian remy hair. Just expect what you'd expect if you were going down the street to your local beauty supply with cheaper more affordable prices and perfect customer service.
My go to spot for the latest fashionable accessories & quality hair. Samsbeauty is affordable, and they ship really fast.
I ordered a Human lace wig & Matte lipstick.
I was really impressed. Everything is as nicely packed, and the wig was beautiful.
Will be ordering again soon.
I have ordered repeatedly and have never been disappointed. The service is fast. My only complaint is that the pictures could better. Sometimes they don't show the back. The prices cannot be beat and the quality is throughout he roof. Just be sure of what you order because they cannot be returned once opened. I have ordered wigs as low as $7.00 and they have all been fabulous.
Tip for consumers:
Free Tress are the best products. Definitely read reviews about the product you want before ordering.
We appreciate and value your feedback. We are working towards having better quality photos displaying all angles of the wigs in the future. Thank you for being a SamsBeauty customer!
Thank you for your review, Melanie!
-Samsbeauty