• SalonSupplyStore

SalonSupplyStore

Overview

SalonSupplyStore has a rating of 4.21 stars from 76 reviews, indicating that most customers are generally satisfied with their purchases. SalonSupplyStore ranks 15th among Hair Care sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Quality
    1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When I wrote to customer service, they asked me to send them pictures, and basically gave me a runaround.
How would you rate SalonSupplyStore?
Top Positive Review

“Neatfreak!”

Joanna B.
2/14/16

I just love the way the makeup case did away with clutter, now my makeup is so organized and easy to access. Great time saver. Delivery prompt and securely wrapped. Very well satisfied and looking forward to future purchases in Salon Supply Store.

Top Critical Review

“Sent the wrong things n didn't have my product in stock after mix up”

Danelle O.
2/18/16

I was saddened by my experience with this company. Their processes for sending the right parts are awful. I own a salon and spa and needed a tree, they sent to the wrong post twice and then when they finally realize what they did they informed me that they did not have the proper pieces to send. Needless to say I was out of a tray for over two weeks, I ended up having to buy one from salon centric. The lady I spoke with made no effort to make it right, and seemed frustrated with me because I kept getting the wrong piece

Reviews (76)

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Reviews that mention popular keywords

customer service (3)
Thumbnail of user danelleo
1 review
0 helpful votes
February 18th, 2016
Verified purchase

I was saddened by my experience with this company. Their processes for sending the right parts are awful. I own a salon and spa and needed a tree, they sent to the wrong post twice and then when they finally realize what they did they informed me that they did not have the proper pieces to send. Needless to say I was out of a tray for over two weeks, I ended up having to buy one from salon centric. The lady I spoke with made no effort to make it right, and seemed frustrated with me because I kept getting the wrong piece

Thumbnail of user lolam29
1 review
0 helpful votes
June 6th, 2017

Tried valid Paypal account with valid attached credit card and two other valid credit cards and payment would NOT go through. Got at least four separate stupid reasons. No match. Address does not match zip code. Transaction declined. Order not processed. SUCKS.

Thumbnail of user mariam227
1 review
0 helpful votes
February 18th, 2016
Verified purchase

Decent price, fast shipping, but, the product was not as described! It's supposed to strengthen nails and it made my nails even more brittle, and soft than before and even made my nails peel. Terrible product! I will never order from them again.

Thumbnail of user gailw30
1 review
1 helpful vote
February 17th, 2016
Verified purchase

Wrong color sent. Picture was for grey and you sent black.

Thumbnail of user gustavom15
Gustavo M. – SalonSupplyStore Rep

I am really sorry you got the wrong color. We pack thousands of nail polish bottles each day and unfortunately happens every so often. Please call one of our helpful CSRs and we will quickly get the right product out to you! 1-800-617-0525

Thumbnail of user pedros38
1 review
1 helpful vote
February 14th, 2016
Verified purchase
Thumbnail of user elizabetha57
1 review
1 helpful vote
February 14th, 2016
Verified purchase

I Ordered a salon cart it was broken on arrival ask to get another one they send it and the condition was worse than the first one I just asked for a refund and it's been more than a month n nothing I will never order from there again

Thumbnail of user tamim14
1 review
0 helpful votes
February 14th, 2016
Verified purchase

I left a email message regarding a CND shellac/Brisa light I ordered. The unit's cord does not stay in and makes a crackling noise. The machine sometimes doesn't stay on. I left a message a couple days ago hoping I will still hear back So I can get a new light.

Thumbnail of user shannonc54
1 review
1 helpful vote
February 19th, 2016
Verified purchase

I ordered 2 Gelish nail polishes from Salon Supply - one was broken and one was the wrong color. Will not order from again.

Thumbnail of user stacyr59
1 review
0 helpful votes
June 1st, 2017

I ordered a tanning tent from The Salon Supply Store on Amazon. The store clearly had horrible communication with Amazon. I bought the tent, waited over two weeks for the tent. No tent watched it on Fedex said it was on its way stil. Never came. I looked on Amazon tent said its on the way to me but was delayed. Considering I run a tanning business and I have clients waiting to tan this was very frustrating. So I called the store and they told me they refunded the money to me a week ago because the store was out of stock. Meanwhile Amazon and FedEx are saying its on its way. So The Salon Supply store was very rude poor communication skills and overall an aweful experience. I will never shop with their store again because it was very poor communication skills, rude attitude on the telephone when I called and an overall aweful experience. If you would like an easy, well organized pleasant experience and get your items on time then DO NOT PURCHASE FROM THIS STORE AT ALL.

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From the business

Affordable beauty supplies online for nail and hair salons - Professional barber shop supply. Best salon equipment & manicure supplies at Salon Supply Store

Company Representative

Thumbnail of user gustavom15
Gustavo M.

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