• Sally Beauty

Sally Beauty

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Overview

Sally Beauty has a rating of 1.73 stars from 211 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sally Beauty most frequently mention customer service, next day, and credit card problems. Sally Beauty ranks 80th among Beauty Supply sites.

  • Service
    68
  • Value
    63
  • Shipping
    40
  • Returns
    45
  • Quality
    55
Positive reviews (last 12 months): 12%
Positive
3
Neutral
0
Negative
22
39
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The manager and most of the staff are so rude and show zero customer service.
  • Do not get a credit card from them because U will never be able to cancel it.
How would you rate Sally Beauty?
Top Positive Review

“Sallybeauty eugene/or”

Chantell M.
7/4/23

Maddy was extremely welcoming and helpful with my selection of hair dye for my teen daughter. Excellent customer service.

Top Critical Review

“"We will be back in 15 minutes"”

Angel S.
2/4/24

I found this note at the door today 2/4/24 at the store at Rainbow and Spring Mountain. Are you kidding me...since or until. Who knows? I'm waiting 20 min.and still the store it's not open. It is not professional!

Reviews (211)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (62) credit card (7)
Thumbnail of user angelt180
1 review
1 helpful vote
February 6th, 2022

I've been purchasing this item for many many years. However the last few times I've went to Sally's it's not in stock. So I decided to check online. I was floored to learn that this same item that is $10.99@ Sally's instore is $19.79 online. Yeah I bet I pay that. Never ever. I urge anyone and everyone to steer clear of Sallybeauty.com. You will want to Thank Me for offering my advice.

Tip for consumers:
Steer clear of this site. I promise you will be so so happy that you did.

Products used:
Was looking to purchase a certain item, but I'll never ever pay more for an item that I can buy @ Sally's instore. There is not any company that charges dang near double for an item online, but wait it's cheaper to buy it instore. I urge you to wait stop and look before purchasing from Sallybeauty.com

Service
Value
Shipping
Returns
Quality
Thumbnail of user juneg81
8 reviews
0 helpful votes
January 21st, 2021

I ordered a curl machine from them, arrived within the given period of time. It was in good condition. Its actually easier to use than i thought. Helps me get silky smooth curl.

Thumbnail of user agnesk32
1 review
0 helpful votes
September 5th, 2021

The salon staff are very thorough, they greet you and provide valuable advice.
I went to buy a few items, and ended up with a whole lot more, but they are worth it. PRICE was cool and products too!

Products used:
hair products

Service
Value
Quality
Thumbnail of user laral51
3 reviews
0 helpful votes
September 2nd, 2020

Lately i notice myself showing huge interest towards cosmetic products and make up, so here is where I came to make a big purchase, very happy with the discounts and final price.

Thumbnail of user ritae5
15 reviews
18 helpful votes
August 12th, 2016

I discovered Sally Beauty about 5 years ago, salon professional products available to the public without license requirements (in Canada u r required to provide a valid hair stylist license to purchase salon products). The website is very easy to navigate. I just wish there was more locations in Vancouver!

Thumbnail of user kob3
2 reviews
0 helpful votes
September 9th, 2021

Chewy has the most amazing customer service I have ever come across. For years now, as they have gotten more popular, they continually put customer satisfaction first and always have you donate instead of returning.

Thumbnail of user tiffanyw151
3 reviews
4 helpful votes
January 20th, 2020

Very happy with my purchase. Easy to order online. Prompt delivery, would definitely order from them again.

Thumbnail of user starlae2
4 reviews
1 helpful vote
June 10th, 2019

Love the tea tree oil shampoo. BOGO sale in Dec. I gave one to a friend, kept the other for myself. I still have half the bottle left 6 months later. A little goes a long way folks.

Thumbnail of user skylars4
2 reviews
2 helpful votes
December 15th, 2016
Verified purchase

I have been going here for years. You can buy shampoo in bulk, and they can help you get a better match on hair dye. Also they always have sales the only thing that makes me give them a four is the free bag this year was something I could have got at the dollar tree.

Thumbnail of user sarahl189
1 review
0 helpful votes
January 10th, 2017

Sally's products are very good and reasonable. I find it hart to keep myself away from their products, they are really good

Thumbnail of user jennifers351
12 reviews
5 helpful votes
April 3rd, 2017

I used to go into Sally to just browse with my mom many years ago, it is a place to get salon brands.it has some cheaper options as well to dye your hair at home to save money. I habe demo and more here https://youtu.be/hfIbUx6MfmU or on my ig blonde25

Thumbnail of user jamies28
2 reviews
3 helpful votes
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About the business

Sally Beauty is the world's largest retailer of salon-quality hair color, hair care, nails, salon, and beauty supplies, providing everything you need for salon professional experience at home, and salon professionals the high-quality products they nee...

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