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Saks Off 5th has a rating of 1.61 stars from 612 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Saks Off 5th most frequently mention customer service, credit card, and business days problems. Saks Off 5th ranks 288th among Designer Clothes sites.
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Big fan of Robert Graham, was searching online for deals and came across this site. I knew the Saks store brand by name, figured this was like Nordstrom Rack having last season/overstock items at a deep discount. Got three pairs of shoes, several shirts, and a robe. All of them high quality and certainly not knock offs (I have legit RG shirts from their shop on Abbot Kinney so I know what real RG shirts are. Absolutely floored by the prices, fantastic for what you get. Had no issues with shipping, ordered on a Friday afternoon, and everything arrived by Monday, well packed and everything there. Not sure why so many people had issues, this was flawless for me. Would order again.
Ordered on 2/7/24 package was due to arrive 2/12. It's 2/15 and still nothing. I reached out to saks and was told the shipper must have lost it and I will have to wait weeks for a refund until they authorize it. They use a low budget shipping company- Pandion. If I had known this, I never would've ordered in the first place! Shop at Nordstrom rack instead where they use reputable shipping companies and have awesome customer service.
Shopping at Off 5th for over 6 years. Great suits made from Ermenegildo Zegna cloth. Good deals but need to be patient. Returns no problems at the store but did lose 9.95$ a couple of times on returning since you cannot combine a return. Overall good online experience.
Poor service. It appears that you should make 100% advance payment, so I was sent a thermal lily, I ordered through the site. This information is in the section of the return, but I wanted to make an order, not return and did not intend to go to this section ((( WEAKLY
Really nothing to complain about! Good store with original models and bright styles. Recommend for sure
I would like to give 4.5 star to Saks fifth Avenue Off fifth for delivering the exact bags I purchased online. At first, I was too worried if it will arrive here in Oman, since a lot of reviews were quite alarming. But then, I received the courier c/o Borderfree via DHL today and I am happy with it (2 bags in good condition and with dust bag each, sealed in a plastic bag).
The online customer care service is also prompt to give assurance about the transaction when I was on doubt and troubled.
Overall, I can almost give a 5 star but the only flaws here is the Versace strap, nevertheless, I still love it!
Thanks
Shopping here is either a hit or a miss. Sometimes there are cute clothes for good prices and other times the clothes are weird and still seem expensive. You just have to try your luck!
Saks Off Fifth has proven a dependable site to obtain Saks merchandise as deep discount prices. I have found it to be as reliable as the parent store in service.
I always go to the clearance title and click on it. While there are high-end items listed there are also items that are on sale. I always buy items that are on sale and these items are priced less than TJ Maxx and even Macy's. I've purchased cashmere sweaters that are made better than the ones at Macy's and at a lower price than them. I did purchase some shorts that were made in China and were way too small. Instead of returning them to China, I gave them to some friends. They are very good at taking things back without questions asked. They give you a list of problems that may be the reason you are returning the goods. Just enter one of them and return the goods. If I remember correctly they supply the shipping label prepaid.
Jackie K.
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Discover discount designer clothing, handbags, and more at saksoff5th.com. Save up to 70% off everything with free shipping on orders of $99 or more.
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