• Saks Fifth Avenue

Saks Fifth Avenue

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Overview

Saks Fifth Avenue has a rating of 1.43 stars from 286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Saks Fifth Avenue most frequently mention customer service, gift card, and next day problems. Saks Fifth Avenue ranks 285th among Designer Clothes sites.

  • Service
    120
  • Value
    113
  • Shipping
    105
  • Returns
    99
  • Quality
    93
Positive reviews (last 12 months): 2.7%
Positive
2
Neutral
0
Negative
73
62
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I should have known then that they do not care about their customer service.
How would you rate Saks Fifth Avenue?
Top Positive Review

“Outstanding Quality”

Johanny O.
8/7/23

Just ordered a ladies velvet jacket that was valued at 588.00 on sale for 145.00 Iam so happy right now, not only arrived on promised date the fit is perfect and looks amazing on me. Will definitely buy again and tell my friends. Talking about looking fabulous to work.

Top Critical Review

“Frustrating Return Experience at Saks Fifth Avenue”

Iryna L.
2/21/24

I recently attempted to return a coat bought online for my daughter, but unfortunately, the process was far from smooth. The store warehouse rejected my return, claiming that the coat had been worn. However, they provided no details or photographic evidence to support this assertion. Despite multiple calls to Customer Service and email exchanges—including pictures I took to verify the coat's original condition—no resolution was reached. The lack of transparency in their decision-making process left me surprised and frustrated.

Reviews (286)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (128)
Thumbnail of user chantelleb19
4 reviews
12 helpful votes
September 2nd, 2022
• Updated review

I am happy to report that I haven't had any problems with orders in 2022. Nothing has been canceled, and orders have arrived promptly.

Tip for consumers:
Markdowns can be amazing.

Products used:
My last purchase was a gorgeous Frame leather moto jacket.

Service
Value
Shipping
Quality
Saks Has Fallen Apart
September 2nd, 2020
• Previous review

Now that they may possibly file for bankruptcy, do not order from them unless you are prepared to be disappointed. They will confirm your order, hold it as "processed" for weeks, keep changing the shipping date, then cancel with no explanation, Saks has done this to me THREE times in a row. They are knowingly selling drastically marked down items as "pre-sale." They apparently do not, and never will have these items in stock. After cancelling multiple times, they then try to offer you a pathetic 15% discount-on a purchase that you will probably never receive. I will NEVER order from them again, and I intend to IMMEDIATELY cancel my Saks credit card and Saks Mastercard. It's pitiful to see this once great retailer sink so low.

Thumbnail of user annab293
1 review
3 helpful votes
January 18th, 2021

I purchased some of the dresses there, very comfortable indeed, the service was fascinating, I will never regret about the clothes that they handle. They are very modern.

Thumbnail of user estherq1
3 reviews
3 helpful votes
November 8th, 2017

Saks Fifth Avenue has always been my favorite. They offer very competitive sale prices. And I never have issues with return. Love it.

Thumbnail of user robertr62
1 review
9 helpful votes
July 30th, 2013

Saks has entered the 21st century and offers a well-balanced online shopping experience. They have enough features on their website that it allows you to get a sense of what you're buying if you don't have a chance to drop into one of their stores. But at the same time it's easy enough to use you don't get lost. I'll browse the Saks site and if something catches my eye, I'll show up at one of their stores to have a look in person.

Thumbnail of user rosemaryf2
10 reviews
9 helpful votes
December 28th, 2011

Prices are too high as compared with other sites, but it's always fresh merchandise of high quality.

33 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

SaksFifthAvenue.com is the online retail site for Saks, a luxury department store selling designer men's and women's clothing.

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