Saks Fifth Avenue

I messaged about a purchase I made they said they sent item to carrier then I get the order canceled days later. I message support again to ask what happened they brushed me off Rudely and ended the chat multiple times. I spent thousands of dollars here to receive such horrible customer service

Brought a pair of shoes the right one was damaged I called in and was told I have to go to Fedex and pay for the return. BAD SERVICE

I ordered moderately expensive ($2K) earrings on 6/1/20 from a Saks associate. I specifically requested a gift box with a note. I received the earrings on 6/4/20 via mail order (even though I had expected these to be sent to the local Saks store) WITHOUT gift wrapping or a note. I immediately contacted the sales who was very apologetic, but did nothing to fix the error. So, 24 days later, I had to go out and buy a gift box to deliver a beautiful anniversary gift. Saks did nothing even though it would have been so easy to send a nice give box with the short note inside directly to me during those 3.5 weeks! When I complained to the sales associate, she was very apologetic again and the store manager offered a gift card which I declined. Saks just doesn't get the fact that they are an upscale store that needs to provide first class customer service, not try to "bribe" customers to ignore the poor service. I will NEVER shop there again.

Saks has a very nice working team, everytime I called they were very nice but I really dont like the way they work with clients. I ordered a Chloe bag for my mom, the first order gets cancelled... I am out 380 of my account, the refunds takes 48h, so I make another purchase out now 800 of my account. Get the refund for the first order 2 days later. After the 2nd order is confirmed, I call Saks and email twice to make sure they do signature at reception, since the mailmen leave boxes outside the door of my mom's house in the bronx... many of our stuff gets stolen. After all those tries, they claim they can not change the delivery method. So package arrives and gets stolen... I call Saks, they open an investigation that can take 1-2 weeks to process refund. What?! I never heard of such a long delay! Mother's Day has passed, my mom does not have yet her gift, and I am out of 339 of my account, I won't make another purchase until I get my refund... even though the people working there have been very helpful, I really dont like their policy, not everyone has hundreds just laying around in their bank account to re-make and re-make orders!

I ordered a few things for my girlfriend to make her a gift to her birthday. But it took literally forever to deliver it. So I ended up walking into another store and buy another clothes and those which were delivered after her birthday I had to pay for them too. The thing is do not order here something if you need it quick

I recently moved to Sarasota Fl and shopped at the new Saks store at University Towne Center. I was shopping. In Eileen Fisher dept. I opened a Saks First charge account spent $1000 and asked to receive emails from Saks I have never been contacted. I went again spent another $600 in Eileen Fisher explained the situation about not receiving emails she said it would be taken care of. I also wanted to be contacted when new merchandise arrived... nothing. I am shocked When I shopped at Neiman Marcus I always got a call when new merchandise from Eileen Fisher was in I also get emails even now and I am 2000 miles away. I moved to Florida just over a year ago and I my original purchase was probably nine months ago

Poor service, and Saks seems to have very little clue about what they carry. I recently ordered a Longchamp Le Pliage Cuir bag in camel. This is the leather version of the infamous Le Pliage series - the foldable tote. I'd had other Longchamp leather (structured) bags as well as the fabric version of Le Pliage in different sizes. The leather quality of the bag sent by Saks was fine, except on the back side, the outer (leather) layer was adhered to the lining in a wrinkled manner. When I unfolded/spread it, the surface was bumpy & couldn't be flattened/smoothed. Perhaps I will come back my favourite shop: fsession.com again" lol. No risk again.