• Sakaré

Overview

Sakaré has a rating of 3.15 stars from 89 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sakaré most frequently mention beauty products, bond street, and nail kit. Sakaré ranks 28th among Cosmetics sites.

  • Service
    3
  • Value
    3
  • Shipping
    1
  • Returns
    1
  • Quality
    4
See all photos

What reviewers want you to know

Positive highlights

  • I bought her a nail kit and I got a peeling mask for myself.
  • It provides a pretty selection of beauty products and they address the customer needs carefully.

Critical highlights

  • Posted below are ingredients for their hand cream, body cream, and salt scrub.
  • What an earth u meet this kind of sales person?) and gave me all the bull$#*! reasons not to refund.
How would you rate Sakaré?
Top Positive Review

“Good products”

marissa l.
7/19/20

I was stopped by a lady on Bond st, was offered a sample and went in to see what they have. I fell in love with the scrub and the cream and I bought them, was also offered a shower mousse as a gift. Overall had a good experience, I don't know why people complain so much.The sales reps work in SALES, and that's what they're supposed to do, sell you something. Very good pitch and very convincing.

Top Critical Review

“Total scam-avoid”

Julie l.
11/8/19

We got suckered in to buying over 600 Euros worth of junk products. 2 days later, i returned them (unopened and unused with the receipt). Fortunately, they did not give me the trouble others have mentioned. I'm just embarrassed i feel for the gig.

Reviews (89)

Rating

Timeframe

Other

Reviews that mention popular keywords

nail kit (13) beauty products (8) skin (30) bond street (8) hand cream (5) refund (8) sales assistant (4) store manager (4) sales tactic (10) shop (31) 2 weeks (3) body butter (4)
Thumbnail of user juliel363
1 review
14 helpful votes
November 8th, 2019

We got suckered in to buying over 600 Euros worth of junk products. 2 days later, i returned them (unopened and unused with the receipt). Fortunately, they did not give me the trouble others have mentioned. I'm just embarrassed i feel for the gig.

Thumbnail of user pauls1057
1 review
17 helpful votes
January 1st, 2019

I visited the branch in Le Marais in Paris and as most people below have already commented, this place is a huge scam. I was told that there were amazing discounts on offer as they were opening another new store in Paris that day. Lured in with what can only be described as an elaborate stage show, the very pushy sales assistant pushed me into buying 400 worth of rubbish that doesn't work. She tried to get me to spend more by convincing me I could use her staff discount vouchers but luckily I declined. I should have cancelled the whole transaction. Everything they told me about their products was a lie, there are no listed active ingredients and the products don't work. I would guess that what they sell you is not what they demo in the shop. This business should be closed down and the owners prosecuted for fraud. Avoid at all costs and save your money.

Thumbnail of user joanneb144
1 review
19 helpful votes
June 13th, 2018

They dont even know whats the ingredients in the products, not sure about the pricing too, being very rude and pushy. The products are total lie and scam. The store manager is very rude and unprofessional. Being very pushy and shady. The worth shop that Ive ever been in. This shop should be ban, I couldnt even express my anger and hate towards this shop now, just, stay away.

Thumbnail of user lisap1633
1 review
0 helpful votes
June 4th, 2021

I caught COVID-19 twice and because I was in the hospital trying to survive and missed the return date they will not refund me. My reason for wanting to returning the products is that I had a horrible reaction to one of their scrubs, they still will not refund me for the other unopened products. I told them I was happy provide any evidence that shows I was actually in hospital but they still won't give me my money back instead they are forcing store credit onto me when I'm not comfortable using their products since my reaction. After reading some other reviews it seems this is something they do to customer. DO NOT BUY FROM THEM. BAD PRODUCTS, BAD CUSTOMER SERVICE, TERRIBLE COMPANY.

Products used:
NONE ALL TERRIBLE

Service
Value
Shipping
Returns
Quality
Thumbnail of user siddharths6
1 review
16 helpful votes
August 30th, 2017

Forced into their shop, extremely aggressive sales guy pushed expensive products very hard. Very rude staff. Should not be allowed to operate this business. We fortunately walked away with just some abuses hurled at us but other vulnerable customers may be pressurised by the high pressure sales tactics.

Thumbnail of user dotanh
Sakare c. – Sakaré Rep

Dear Siddharth,

Thank you for taking the time to review your experience at Sakaré. We appreciate all feedback received, to ensure we can improve our services.

We are sorry to hear you felt you did not receive a satisfactory experience, we would love this opportunity to contact you privately to resolve this matter. Please can you email us via feedback@sakare.com.

Best wishes,

The Sakaré team

Thumbnail of user manonr1
1 review
21 helpful votes
October 19th, 2016

Over-priced products, whith cheap and harmful ingrédients. Don't get lured by the shop's decoration or intimidated by the harassing salesforce who will stick to you like a glue and won't leave you until you end up buying their products.

The girl who sold to me 3 products for more 200 Euros (which I neevr used and got rid of), tried all kinds of arguments, and even some suspicious offers, changing the price each time drastically.

Long story short, avoid it!

Thumbnail of user beatriceg11
1 review
9 helpful votes
June 4th, 2018

There are no fixed prices, no barcodes, few toxic ingredients in at least two of their products and they have a very mean sales strategy. Tourists trap

Thumbnail of user eileenk11
1 review
8 helpful votes
October 6th, 2016

Extremely expensive products containing harmful ingredients. PVA glue is used to trick you into believing it is your dead skin cells that come off when using their Mineral Peeling Gel. No, it's glue and it is almost impossible to remove. When confronted they say you have to shave your face (sic!) before applying. According to Refund Policies they refund if you return goods within 28 days in UNUSED CONDITION and in original packaging which means you have no customer rights. These people are just cynical scoundrels.

Thumbnail of user romainep3
1 review
3 helpful votes
May 27th, 2018

Went into store, became apparent that it was a scam but I have really bad social anxiety (a fact the staff no doubt picked up on). Sales staff have same glib nature of a used car dealer -- very pleasant and professional but seemed a bit odd from the start. Two sales men tried to persuade me that I should spend 500 pounds on a "custom deal" because I said that I felt it was a lot of money to spend on beauty products. When it became clear that I wasn't going to spend 500 pounds, they went through a very odd personality/behavioural consumer tactic interview (for example, they asked me to look into their eyes and then they asked me "what colour shoes am I wearing?"). This made it very apparent that what they are selling her is "puffery", dont be fooled.

Thumbnail of user mariaf152
3 reviews
5 helpful votes
May 18th, 2018

After the overtly aggressive sales pitch I ended up buying the product convinced by all the "dead skin" on my hand when the sale person tested a sample there. In hindsight I should have suspected how such an 'amazing' product could have gone from £65 to £22, first of all. But they don't really allow you time to think, the super pushy sales tactic is clearly strategic. Then I came back home and researched the product only to confirm my suspicions I had been scammed: the 'dead skin' is actually plastic, try it on ANY surface and you'll have the same effect. Never before have I straight up BINNED a product without at least using it for the small benefit it could bring. This has none.
(I lost the receipt and can't return it, but keep reading about their antics when you try to return a product).
The scam is so widely known now that whenever you type "Soap & Co Mineral peeling gel" or "Sakare" you find people's complaints of a scam. Google, YouTube, etc.
If we really think about it: how many times have we gone to a reputable skincare brand where the sales people would push you, barter, bargain and reduce their prices like that just because you didn't just buy the product right away?

Thumbnail of user drakeh3
1 review
4 helpful votes
December 17th, 2017

Overbearing salesmen trying to trick vulnerable passersby into buying tat. Don't accept a sample, don't go in the shop!

Thumbnail of user dotanh
Sakare c. – Sakaré Rep

Dear Drake,

Thank you for taking the time to review your experience at Sakaré. We appreciate all feedback received, to ensure we can improve our services.

We are sorry to hear you felt you did not receive a satisfactory experience, we would love this opportunity to contact you privately to resolve this matter. Please can you email us via feedback@sakare.com.

Best wishes,

The Sakaré team

Thumbnail of user donnas198
1 review
10 helpful votes
April 23rd, 2017

I am disgusted that i have been totally ripped off. Oh yeah lets just do the mineral peel gel on a place where theres zero hair of course its going to look like your product works when really its the contents of your product that forms into a consistency of that of a dead skin layer...
Now people lets try the same product again but somewhere that its hairy. Do you see my point? The gel gets stuck to the hairs making it impossible to be removed if i had dead skin then it should just rub away right? No...! Wrong very very wrong. I ccant believe i got sucked in or should i say bullied by the over pushy sales rep. Amazing how they can reduce the puffy eye cream from a whopping £250 down to £80 in 5 mins flat thank god i didnt buy that too. What a big smelly rat that shop is. From a very unhappy customer. Doesnt even deserve the one rating i gave it.!

Thumbnail of user dotanh
Sakare c. – Sakaré Rep

Dear Donna

Thank you for taking the time to leave a comment about your experience with Sakaré. We truly appreciate each customer feedback.

We are sorry to hear that you felt that on this occasion our products were not value for money. At Sakaré we source the finest natural plants, minerals and sea algae from all over the world and work closely with the most innovative skincare laboratories to produce the best and most refined skincare products which we feel is reflected in the price and service.

While you felt you did not have a satisfactory experience with our products this time around we would love the opportunity to contact you privately to ensure you truly experience the Sakaré experience that we are renowned for.

Please contact us on info@sakare.com so we may correspond with you further.

We hope to hear back from you soon.

The Sakaré team

Thumbnail of user jeanb59
1 review
13 helpful votes
March 28th, 2016

Hard sell, rude salesman, insulting my skin when nothing wrong with it. The products are soap and co. Google them, Israeli scam. Expensive prices for cheap products made in China. Don't be gullible!

Thumbnail of user helenas7
1 review
22 helpful votes
January 24th, 2015

One star is really too much. This is a scam and if you have been conned like I have I urge you to phone Trading Standards! (Phone *******0506). The products are total rubbish and can even dry your skin (the peel). Prices are so inflated that even when they offer you a discount, promotion etc, they are still too expensive. Do not enter the shop! Once there they try every possible way to take your hard earned cash. They don't want no for an answer. How they are allowed to trade is beyond my comprehension. I will contact Westminster Council as well. This shop has to be shut down!

Thumbnail of user christinam270
1 review
7 helpful votes
December 30th, 2018

No ingredients listed on packaging. The price was reduced to 1/2 because I wasn't going to purchase at the asking price (odd). I was in the Paris store which is in a legitimate area. The sales woman did the mineral peeling gel on my hand & told me all the material being produced as she was rubbing was dead skin. I felt pressure and purchased as she was dropping the price. Went home only to read the reviews. Did a test with wearing a rubber glove and applying a drop of the gel on plastic. After rubbing it a material built up (definitely not dead skin!) I did another test on my skin and collected the material. I let it dry and it hardened and stretched like a sticky rubber plastic. I emailed the company and after a month have not received any response. The company doesn't offer this product online... The name on the bottle is Soap & Co but comes with a Sakare serum. Again, no listed ingredients or any information on the bottle. Government needs to seize this product. Who knows what is in this bottle they're saying to put on your face. I will be notifying health and government agencies. Also will Be contacting my credit card company and disputing this charge as it is a fraudulent product. I encourage everyone to do the same. It's tge quickest way to get them to stop selling this junk!

Thumbnail of user mattb98
1 review
15 helpful votes
December 23rd, 2015

Look on trust pilot for the real reviews- this is a scam. Bad products with no natural ingredients, aggressively flogged at absurdly inflated prices. Avoid this dishonest and nasty operation.

Thumbnail of user mahaa15
1 review
3 helpful votes
November 14th, 2017

Try to avoid them, they will try to convince you to buy in the same visit, but don't
There is no refund although it's written on the receipt that there is refund within 28 days
So they are breaking the U. K. Rules
The stuff are really expensive even if it's with promotions, so they already had their benefit in a way of cheating you. I went to the shop in new bond st on the next day.
The women tried to slow down her voice and insisted for no refund
No one told me there is no refund when I bought the stuff
They deal with you so kindly to buy, but like a $#*! for a refund, no any customer right
They try to attract tourists and I am one of them
Very bad experience in London shopping

Thumbnail of user dotanh
Sakare c. – Sakaré Rep

Dear Maha,

Thank you for taking the time to review your experience at Sakaré. We appreciate all feedback received, to ensure we can improve our services.

We are sorry to hear you felt you did not receive a satisfactory experience in London, we would love this opportunity to contact you privately to resolve this matter. Please can you email us via feedback@sakare.com.

Best wishes,

The Sakaré team

Thumbnail of user christinas25
1 review
17 helpful votes
January 4th, 2015

I agree with all the people here that say it is a scam. Aggressive sales tactics, they pressurize you into buying their products and it is not hard to give in. Their products worth one fifth of their price. The location of the shop (Bond St) made me think it is a quality brand that I just didn't happen to know which made me fall for it. It took me 10 min after I left to realize that I shouldn't have bought them but it was too late, I felt like a fool and I am ashamed to say I know about cosmetics.

Thumbnail of user elenad22
1 review
12 helpful votes
June 21st, 2016

People watch out, Today, my friend an I walked by the store when a Ukrainian /or Russian lady called us, have us samples and invited us inside the store to try their products. It was past 19h00 in Paris, which means all shops and stores are closed by this time, except for this one.
After making us try a salt scrub, which makes your skin soft right after because of the oil it contains, but the hydration effect vanishes couple minutes later. She also showed to us a face peeling that claims to take away dead skin, and peels off, but in fact it's just the product itself that peels, not your skin.
A nail file that makes your nails as shiny as if you have applied a top coat nail polish, a shea butter but again I doubt it is actually shea butter, if not some cheap chemical loaded cream, and a face serum that she presented as natural, and to my surprise, I discovered later on that it's all chemical.
Not to mention that the products are ridiculously expensive and the saleswoman literally harassed us to make us buy everything, which we did unfortunately.
She used all kinds of lies"there's a discount offer and it's the last day"... and so on.
When I got back home, I checked reviews about the brand as I do usually and I was shocked to see how many people were scammed and told exactly the same lies, and were harassed to buy tons of things.
Lesson learned, learn to say no, always have a critical mindsdt and never trust or fall into anybody's argument if your gut tells you there's something off.

My friend and I spent 200 euros each, we'll go tomorrow to the shop to warn them.

Thumbnail of user lydiah19
1 review
6 helpful votes
March 2nd, 2017

A friend and I were lured in while we had time to kill before a dinner reservation. We were given a whirlwind demonstration of the products and since I was in the market for a high end cleanser I was taken in by the "magic" mineral peeling gel and had the body butter and nail kit thrown in. I was initially happy but smelt a rat when the receipt had no itemised cost and the salesman added 'no refunds' at the bottom (I should have started worrying when the salesmen actively distracted me from reading the ingredients when I picked up the box. Twice). When I got the product home it hit me exactly how poor the quality was away from the shiny shop and it's shiny salesmen. The pump on the gel stopped working after a few pumps and what product I did try on my face burned. The pump was blocked by clumps of white solid mystery material so I brought everything, including the two other products back to the shop the next day. Legally, a faulty product can be returned for a full refund within 28 days of purchase no matter the stores individual returns policy (like the NO REFUNDS stamped on my receipt). The saleswoman initially tried to deny this but after half a dozen repetitions she switched tack and told me the manager wasn't there and only they could issue refunds, another few minutes of stubbornly asking who was in charge produced a supervisor and I repeated the process with him. I think the alarmed looks of some other customers who were getting the shiny treatment pushed him over the edge and I finally got my refund.
I wanted to share this so that people researching the products know that the sales pitch is good but the product is iffy (maybe even an outright scam) and that if you have had problems and been fobbed of with 'no refunds' or 'you need to wait for a manager' a loud, sure voice which had the potential to scare off other customers will get them to roll over eventually.
Tl: dr great salespitch, poor quality. If it's broken/ not fit for purpose you are entitled to a full refund no matter what. It's the law. Be loud and stubborn. Good luck.

Thumbnail of user dotanh
Sakare c. – Sakaré Rep

Dear Lydia

Thank you for taking the time to leave a comment about your experience with Sakaré. We truly appreciate each customer feedback.

We are sorry to hear that you felt that on this occasion our products were not value for money. At Sakaré we source the finest natural plants, minerals and sea algae from all over the world and work closely with the most innovative skincare laboratories to produce the best and most refined skincare products which we feel is reflected in the price and service.

We do operate a full refund policy and it seems during your visit this was not the case. We would love the opportunity to contact you privately to ensure you truly experience the Sakaré experience that we are renowned for.

Please contact us on info@sakare.com so we may correspond with you further.

We hope to hear back from you soon.

The Sakaré team

Thumbnail of user marial236
1 review
7 helpful votes
May 13th, 2018

Any good brand will never use the same aggressive and misleading sales tactic that SAKARE uses. They say that SAKARE sources the best ingredients all over the world and that it is a luxury beauty brand.

They will try products on your skin and make you think that you are buying exclusive SAKARE brand products.It is only when you go home that you will realise that they have sold you non-SAKARE brands. Their pricing is also not published in their store so it is difficult to see if you are paying correct prices for their products. Again, as soon as you get home - you will realise that they sold you different brands which you can get for a lot less than they tell you in the store. They sell you products from brands: Dead Sea Premier and Soap&Co which most everyone in eBay are unloading - brand new and unused for a fraction of what you UNKNOWINGLY pay for in the SAKARE stores.

Thumbnail of user ollyh
1 review
12 helpful votes
September 25th, 2015

Was wandering past the shop before being targeted with aggressive sales techniques, I went into the shop and immediately was subjected to their sampler products, i foolishly tried two of their products which did nothing but irritate my skin, (I have eczema on my hands) The girl said that these products were great for eczema, psoriasis and other dry skin related problems, within minutes my skin was irritated and I have since had to go back to the doctor about it. Please stay away from their products, they are over priced, very cheap and is a total scam.

Tip for consumers:
Just don't even consider buying from this shop.

Service
Value
Quality
Thumbnail of user barbaral41
1 review
10 helpful votes
April 11th, 2015

Sucked in by the very nice salesmans BS. Told me the nail buffer was the "rolls royce" of buffers. Cheap and useless after 5 uses. Have boughtcheaper and much better quality elsewhere. Ingredients in cuticle lotion isn't almond oil as claimed by the assistant. When I took the time to read the label it is actually liquid pariffin.

AVOID AT ALL COST!

Thumbnail of user paulm168
1 review
17 helpful votes
December 15th, 2014

I just read another review on another site and it said be suspicious about this store. I like to think I'm pretty aware of scams or heavy sales tactics but admit to being sucked in. A shop on Bond Street full of customers lowered my defences. On reflection, I had not heard of the brand before but assumed it was established given it's position alongside all the other Bond Street brands.

While the sales tactics are fairly obvious and are quite full on, I overlooked this as purely the staff selling their products. As I had been searching from shop to shop for Christmas gifts it was actually quite helpful to have a demo of the products. The sales staff were quite endearing and I was interested to know more.

The sales assistant started with the salt scrub, it was admittedly quite impressive and made my skin very smooth. The effectiveness of this lures you into a false sense of security that the products are very good. We move onto nail buffers, moisturiser and before you know it we arrive at a gift pack of £250. At this point I agree and purchase the gift for my wife.

At the till I'm offered another offer to purchase shaving gel and moisturiser for a gift to myself as apparently I suffer from shaving rash (possibly hypnosis had set it at this point as I do not have any sensitivity from shaving, but politely agree with the sales person and take her up on her offer! (Really my fault for being so sucked in at this point). I pay another £40.

Then just as I'm about to leave I'm told that as a gift for being a good customer, the sales assistant will make me appear 5 years younger. Again, mainly out of politeness I agree. I'm presented with eye creams, serums and the Dead Sea mud mask. Before she rubs the cream into my skin around the eyes I ask to see the ingredients, I try to read the ingredients but it's printed awkwardly on the product and I can only read some of the items. I'm told the ingredients will be okay.

I don't see any difference with the eye serums but am told it's working. The mud mask is taken off with a magnet to leave an oily surface on my skin. (I think I was supposed to be wowed at this point but I'm becoming more and more disenfranchised with the experience).

At this point Im offered a special price of another £100 (at a discounted rate) for the mask, I decline. The sales pitch goes on a little longer and I decline again, at this point my goodwill is being stretched a little bit I leave feeling fairly satisfied but possibly a little sceptical.

An hour or two later my hands begin to feel sore. By the evening they are red raw! I have taken photos but not sure I can post them here.

I reflect on the experience and turn to Google, very quickly beyond what appear to be self promoting product reviews I find other consumers in a similar position. I check with a couple of friends in the fashion and beauty industry and they don't have much to say about this brand.

I will be going back to the store to try and return the products, given how they caused my skin to become so saw. There were no clear return policies displayed and at no point were return policies discussed with me. Having read other reviews I'm expecting a bit of fight so will share my experience again online here.

I'm still open minded about the experience and I think the return of the products could be very telling. It's possible the products are good for most people and the sales tactics are purely just very sales motivated. The allergic reaction on my hands may only affect the minority, but as the first review I read of this store advised "be suspicious" I find it hard to disagree at this point.

Quality
Thumbnail of user sherrib23
1 review
5 helpful votes
September 1st, 2017

Like many others I was lured into the shop by polite and charming sales assistant and I ended up "WASTING" £200 after a large and dubious discount on poor quality inferior products (Face mask, eye cream and serum). Alarm bells should be ringing as soon as you're offered discounts of more than 50% on skincare products they claim to be of high quality and natrual. I spend a lot of money on quality skincare products from reputable renowned brands, and brands of such ilk would never give such preposterous discounts as their products are correctly priced with appropriate margins.

I was however willing to give Sakare a try and shortly after leaving the store my eyes started to itch a little but I thought nothing of it and did not make the connection. Once I started using the eye serum and cream, my eyes were incredibly dry and itchy. I came out in a rash after using the face mask and the mud soap dried my skin out so much.

I returned to the store to explain my reaction to the products and for a solution, the manager was extremely rude, a stark contrast to when they are trying to sell products, he was also being intimidating and told me to contact customer service.

I had contacted customer service (they were apologetic), back and forth emails and said they cannot issue me a refund because it's just past the 28 days and I need to go back to the store for a refund. I had explained I went to the store before the 28 days and was turned away by the store manager. They contacted the store manager who said I should take the products in and maybe I've not used it properly and they will try it on me in the store. I was speechless at this ridiculous idea, and stated I am not willing to put products on my skin that has given me a bad reaction. Again, customer service said I hould go into the store and they will make an appointment. I asked them to get a confirmation from the store manager if a refund will be issued as I will have to travel for nearly 6 hrs, being put out of pocket and incovenience. I've had no response although i've chased by email.

Based on my interaction with the company post sale I firmly believe this company has no customer or brand loyalty. A reputable brand takes customer service and loyalty seriously, including the quality of their products.

I would highly recommend people to avoid this brand for their inferior customer service and products that are outrageously priced.

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From the business

Sakare cosmetics & skin care - is all about looking and feeling one? ۪s best.

Company Representative

Thumbnail of user dotanh
Sakare c.
Sakaré
The voyage to beautiful and radiant skin is one of magic and enchantment.

At Sakaré, the only limit to possessing alluring skin is your imagination.

We source the most powerful and dazzling ingredients that only nature can offer in your journey to luminous skin.

We invest considerable research and resources in creating scientifically perfected infusions that recharge your skin with revitalizing nourishment and offer an exclusive
Skincare experience that can only be described as exquisite indulgence.

A captivating and spellbinding beauty experience that will envelop you in delight and gratification.

How do I know I can trust these reviews about Sakaré?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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