I experienced the same kind of pressured marketing as mentioned in other reviews. Exactly the same- free sample, nail kit, body scrub, body butter, face serum, face scrub. The free sample ultimately costed me £100. What got me suspicious was how they dropped the price from £250 to £100 and did not scan any of the products for billing. Their products had no barcode, and the reciept had no per item price. Right after exiting the shop i felt kind of stupid for falling for such tactics and just thought of looking up this "luxury" company, as i have never heard of it before. I was schoked to read the reviews as they exactly matched my situation and realised I have been scammed. I went back for the refund. The manager and the sales guy readily accepted but first they tried to talk me out of it for like 10 mins and then even made me feel bad about giving such a good deal.
Which company gives more than 50% discount and gives a receipt like that?! The products have to be of inferior quality only.
Now, the most shocking thing happened!

They first nicely agreed to refund and made me feel bad by saying things like "we gave you such a good deal, why would you want that; Don't trust the reviews; you should trust us. blah blah" and then was the catch!
He asked for my card and the receipt for the refund and said it's NOT THE SAME CARD I PAID WITH AND I AM LYING so refund can't be done. I had made the payment through apple pay and had a record of the transaction in my phone. They were just not agreeing to accept any transaction record on my phone, whether of apple pay or my mobile banking app, which clearly showed that payment was made with the card i have.

The manager started getting very very rude and was just not agreeing to check his system for the transcation. I even pointed out that the time on the bill receipt and the card payment receipt is different and so maybe by mistake he stapled some other customer's card reciept with mine. And asked him to check his computer system for the previous transaction records. To this he said "we are a very different company. Our system doesn't work like that. There is no record on the computer. What's printed, is the system"

I even showed them that the time printed on the reciept is not when i paid. Showed them the time on the apple pay records and they didn't accept it.
Still were saying i was lying. I showed him every record i had. But he just won't see it. I was even more angry because i had to SHOW A PROOF in the first place. One doesn't treat a customer like that! Clearly, they were not ready to check their records but I had to show mine. It was just terrible.

C'mon! How can the bank records lie!
It was such a pain to finally make them refund the money. Their tactic: didn't say no to the refund but then ultimately showed that the records don't match so can't do it!
I was ready to make a huge scene and was not giving in to any of their tricks, so finally after 15-20 mins he made the refund.

I was so so mad about how the "free samples" cost me so much time and money, and how such a shop is operating on the high streets of London!
Don't ever go into it

Like many others I was lured into the shop by polite and charming sales assistant and I ended up "WASTING" £200 after a large and dubious discount on poor quality inferior products (Face mask, eye cream and serum). Alarm bells should be ringing as soon as you're offered discounts of more than 50% on skincare products they claim to be of high quality and natrual. I spend a lot of money on quality skincare products from reputable renowned brands, and brands of such ilk would never give such preposterous discounts as their products are correctly priced with appropriate margins.

I was however willing to give Sakare a try and shortly after leaving the store my eyes started to itch a little but I thought nothing of it and did not make the connection. Once I started using the eye serum and cream, my eyes were incredibly dry and itchy. I came out in a rash after using the face mask and the mud soap dried my skin out so much.

I returned to the store to explain my reaction to the products and for a solution, the manager was extremely rude, a stark contrast to when they are trying to sell products, he was also being intimidating and told me to contact customer service.

I had contacted customer service (they were apologetic), back and forth emails and said they cannot issue me a refund because it's just past the 28 days and I need to go back to the store for a refund. I had explained I went to the store before the 28 days and was turned away by the store manager. They contacted the store manager who said I should take the products in and maybe I've not used it properly and they will try it on me in the store. I was speechless at this ridiculous idea, and stated I am not willing to put products on my skin that has given me a bad reaction. Again, customer service said I hould go into the store and they will make an appointment. I asked them to get a confirmation from the store manager if a refund will be issued as I will have to travel for nearly 6 hrs, being put out of pocket and incovenience. I've had no response although i've chased by email.

Based on my interaction with the company post sale I firmly believe this company has no customer or brand loyalty. A reputable brand takes customer service and loyalty seriously, including the quality of their products.

I would highly recommend people to avoid this brand for their inferior customer service and products that are outrageously priced.

I was suckered into their bond st store. The salesman I had was very nice but obviously pushing for the big sale. The products seemed nice so I figured why not, pick up some stuff, and if they can pay Bond St rent, then there must be something. Wished I'd searched online first! Nowhere online have I found their ingredients list! Posted below are ingredients for their hand cream, body cream, and salt scrub. The ingredients appear to be very cheap/drugstore ingredients so clearly, all the high prices you pay go to the rent and their sales commissions/profits. Unfortunately, I threw away the packaging for the Fortifying Facial Serum and Mineral Peeling Gel but if someone still has the packaging, I would love to know the ingredient list!

Luxuriating Body Butter - Patchouli scent:
Aqua (Water), Glyceryl Stearate, Paraffinum Liquidum, Cetyl Alcohol, Propylene Glycol, PEG-100 Stearate, Glycerin, Caprylic/Capric Triglyceride, Parfum, Imidazolidinyl Urea, Sodium Stearate, DMDM Hydantoin, Methylchloroisothiazolinone, Tocopheryl Acetate, Chamomilla Recutita (Matricaria) Extract, Methylisothiazolinone, Maris Sal, Citric Acid, Sodium Benzoate, Potassium Sorbate, CL *******, Ci *******, May contain: Butyl Methylpropional, Citral, Citronellol, Coumarin, Geraniol, Hexyl Cinnamal, Limonene, Linalool

Paraffinum Liquidum is a fancy name for high end mineral oil, aka a petroleum by product.

Hydrating Hand Cream Ingredient List:
Aqua, Stearic Acid, Glycerin, Isopropyl Myristate, Cetyl Alcohol, Triethanolamine, Parfum, Dimethicone, Glyceryl Stearate-1, Imidazolidinyl Urea, Lanolin, Methylparaben, Propylparaben, Tocopheryl, Tocopheryl Acetate May contain: Alpha-Isomethyl Ionone, Benzyl Salicylate, Butylphenyl Methylpropional, Citronellol, Coumarin, Geraniol, Hexyl Cinnamal, Linalool

Deep Cleansing Salt Scrub - Patchouli - Ingredient List:
Sodium Chloride (Salt), Paraffinum Liquidum, Isopropyl Myristate, Parfum, Phenoxyethanol, Vitis Vinifera (Grape) Seed Oil, Prunus mygdalus Dulcis (Sweet Almond) Oil, Tocopheryl Acetate, BHT, Benzophenone 3, Cl *******, Cl******* May contain: Butylphenyl Methylpropional, Citronellol, Hexyl Cinnamal, Limonene, Linalool

Very good products! I recommend!

I highly recommend!

I just read another review on another site and it said be suspicious about this store. I like to think I'm pretty aware of scams or heavy sales tactics but admit to being sucked in. A shop on Bond Street full of customers lowered my defences. On reflection, I had not heard of the brand before but assumed it was established given it's position alongside all the other Bond Street brands.

While the sales tactics are fairly obvious and are quite full on, I overlooked this as purely the staff selling their products. As I had been searching from shop to shop for Christmas gifts it was actually quite helpful to have a demo of the products. The sales staff were quite endearing and I was interested to know more.

The sales assistant started with the salt scrub, it was admittedly quite impressive and made my skin very smooth. The effectiveness of this lures you into a false sense of security that the products are very good. We move onto nail buffers, moisturiser and before you know it we arrive at a gift pack of £250. At this point I agree and purchase the gift for my wife.

At the till I'm offered another offer to purchase shaving gel and moisturiser for a gift to myself as apparently I suffer from shaving rash (possibly hypnosis had set it at this point as I do not have any sensitivity from shaving, but politely agree with the sales person and take her up on her offer! (Really my fault for being so sucked in at this point). I pay another £40.

Then just as I'm about to leave I'm told that as a gift for being a good customer, the sales assistant will make me appear 5 years younger. Again, mainly out of politeness I agree. I'm presented with eye creams, serums and the Dead Sea mud mask. Before she rubs the cream into my skin around the eyes I ask to see the ingredients, I try to read the ingredients but it's printed awkwardly on the product and I can only read some of the items. I'm told the ingredients will be okay.

I don't see any difference with the eye serums but am told it's working. The mud mask is taken off with a magnet to leave an oily surface on my skin. (I think I was supposed to be wowed at this point but I'm becoming more and more disenfranchised with the experience).

At this point Im offered a special price of another £100 (at a discounted rate) for the mask, I decline. The sales pitch goes on a little longer and I decline again, at this point my goodwill is being stretched a little bit I leave feeling fairly satisfied but possibly a little sceptical.

An hour or two later my hands begin to feel sore. By the evening they are red raw! I have taken photos but not sure I can post them here.

I reflect on the experience and turn to Google, very quickly beyond what appear to be self promoting product reviews I find other consumers in a similar position. I check with a couple of friends in the fashion and beauty industry and they don't have much to say about this brand.

I will be going back to the store to try and return the products, given how they caused my skin to become so saw. There were no clear return policies displayed and at no point were return policies discussed with me. Having read other reviews I'm expecting a bit of fight so will share my experience again online here.

I'm still open minded about the experience and I think the return of the products could be very telling. It's possible the products are good for most people and the sales tactics are purely just very sales motivated. The allergic reaction on my hands may only affect the minority, but as the first review I read of this store advised "be suspicious" I find it hard to disagree at this point.