• Sainsbury's

Sainsbury's

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Overview

Sainsbury's has a rating of 1.88 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sainsbury's most frequently mention customer service problems. Sainsbury's ranks 92nd among Department Store sites.

  • Service
    30
  • Value
    29
  • Shipping
    23
  • Returns
    21
  • Quality
    27
Positive reviews (last 12 months): 8.3%
Positive
1
Neutral
1
Negative
10
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Imagine my reaction when I get an automated response telling that Sainsbury's have stopped doing customer service….
How would you rate Sainsbury's?
Top Positive Review

“Outstanding service by Jon at collect.”

Pauline N.
4/17/21

I have been ordering my weekly shop using click and collect at Rayleigh weir very early on Saturday mornings. The two gentleman that work there deserve a mention. Especially a gentleman called Jon who is full of happiness and so helpful. He is great with people and goes above and beyond to make everyone smile while also very efficient. He remembers customers names and makes us feel special. Great job Pauline Nash

Top Critical Review

“Rubbish beefburgers!”

Alun L.
2/20/24

Purchased 'taste the difference beef burgers' which were flavourless and full of gristle. This adds to my consternation about Sainsburys in general. I can only go on the local store in Clitheroe which has empty shelves and indifferent staff with the exception of one hard working and committed gentleman. We have 5 supermarkets & this is by far the worse. No wonder many of us are now gravitating to Booths!

Reviews (68)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (18)
Thumbnail of user garyh132
51 reviews
53 helpful votes
July 5th, 2016

Some very good products, But a little bit expensive

Thumbnail of user zhangl2
5 reviews
14 helpful votes
December 18th, 2015

Never had a problem, staff are friendly and the service is good

Thumbnail of user pierrel17
4 reviews
14 helpful votes
December 3rd, 2014

I love this place, there is everything. Most of all, I love the meal deal, this is perfect to eat well for a good price!

Service
Value
Shipping
Returns
Quality
Thumbnail of user marka124
2 reviews
10 helpful votes
November 16th, 2015

Always of a a high standard of delivery, thanks geoff!

Thumbnail of user anthonyj5
10 reviews
25 helpful votes

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About the business

Shop online at Sainsbury's for everything from groceries and clothing to homewares, electricals and more. We also offer a great range of financial services. Live well for less.

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