Safeway

It's a great delivery service, but when you order slabs of drink and a young lady who can barely lift the slabs arrives, I think, is wrong. Luckily I arrived in time to do it for her. Maybe allocate certain jobs for different drivers, maybe with trollies. Otherwise, a really speedy service.

Safeway has convenient locations with okay pricing. The app is a little tricky to use sometimes and I wish the sale price would just be automatic without having to click it in the app. Still like shopping at Safeway better than Walmart.

I just signed up and started Fresh Pass membership. Other than one unprofessional representative not to say nasty - who told me I "didn't have an account" after I provided the same phone as I did to all other prior agents -most of them are very customer minded. Although I understand each one of you, because I myself just experienced similar situations trying to find items and lots out of stocks and expected order be deliver between 8-9 am when I am just 5 min from the store, I got delivered 4 hours later. I start my day with Yoghourt to feed my good bacteria before eating anything else, I spent time between working and calling customer service. I am vegetarian AND eat organic foods while avoiding artificial preservatives or anything with gluten or salt or sugars which is difficult in US compared to Europe where I travel on business until pandemic hit stopping me from bring good stuffs like real bread/dark pure cacao chocolate, crackers... with minimum sugars or salt if not at all. Without foods in stomach, from 5 am when I start work in different time zones to finish sometimes after midnight, I must admit I was ready to cancel my membership when I got a very professional and customer- focused professional in MJ (that's her name), MJ logged a ticket while tracking the DOORDASH driver AND the store manager called. Out of 5 orders, even though some previous items were of poor quality like bad Gala organic apples which safeway refunded, the last order with yoghourt that was delivered late and messed up my day was following the Murphy's law of when things go bad they must all go bad. However, other than few bad apples (speaking of the expression) including that one NOT so friendly agent, I decided to keep my membership and give Safeway a chance. Safeway is trying, just look at other stores, they forced us to go through instacart who are expensive and have all the extra fees while safeway is using doordash and trying. As a consultant, and I know they're doing survey, I would Safeway use all the comments and feedback from each one of you and I would ask you to be patient with the delivery service. I am confident listening, as Safeway is doing to the best of its abilities getting client input, it a sign they're going in the right direction. I know some managers at instacart take customers for granted. I tend to trust until you prove me wrong, some may disagree with me if you more suspicious at start. I think Safeway is different. Let's give Safeway a chance for offering delivery to us at a good cost and being listener for listening helps solve 50% of the problem in my opinion. Thanks MJ and whoever Lady manager who called from the store (I apologize didn't get hername).

Safeway Canton has a handful of excellent normal employees who do a great job and are decent people. But the company has a policy of hiring people who are mentally and emotionally challenged as part of a federal assistance program. And there have been some incidents of bizarre behavior like insulting customers and aggressively getting in their faces over nothing. Like not picking the "right" shopping cart when we come in the door, or some item if our clothing they don't like, etc. Sometimes we don't feel safe shopping there.

I used their delivery service for several years in the past (spotty, at best) as well as shopping at their stores. For the past year I've been using Drive Up and Go. Since I'm keto, I only buy meat and eggs with a smattering of veg. Safeway regularly has sales on meats that are terrific so I've been using Drive Up at least once a week. One major criticism is how they will sometimes substitute an item even though you asked them not to. In this case, you have to deal with their online very rude, not very smart "customer service." Good luck with that - they should all be fired and maybe replaced with American workers. Anyway, my real rating is 3.5 because of their horrid customer service. The young people who bring out your groceries are prompt (usually) and are very pleasant, however. Safeway - come visit your Sacramento store (Crocker) to see what customers want in customer service; then do something about the numbskulls you hire for online.

I love the baby back ribs but removing that membrane is very difficult. I went to the butcher to ask him to remove it for me. The gentlemen was rude and not happy and told me I could leave it on. My dad was a butcher and would never talk or treat a customer like that.

For a corporate owned shop, it's actually nice to shop at the Ballard store. I never use self checkout so the cast is very friendly. The store is clean and organized and the guys in the deli and produce always like to help me if I cannot find what I am looking for. I shop there daily for lunch and the cashiers and I are getting to be on a first name basis. Always a friendly "Hi, how you doing today?" followed by a small to long conversation about everything and everything. I have even passed on to them some respices and cooking tips. Sadly it's seems to be a haven for thieves and homeless. It's like every time I am there someone at the front end is always catching someone trying to steal something. Yeah the prices are getting out of hand but thats everywhere you go these days.

Just for U is good for finding bargains. But in July, Just for U was temporarily disabled. It's back up during August so I keep checking it regularly for digital coupons.

My local Safeway has a Wells Fargo in it and that's extremely convenient for me. I do think they are a bit pricey, but they have beautiful produce. I also like the deli section as they have some items I'm unable to find elsewhere

I have shopped at Safeway for many years buying mostly groceries and some medicines from the pharmacy in it. I can't think of any complaints about them. Lol

My area doesn't have the LET SOMEONE SHOP FOR YOU AND DELIVER IT BECAUSE YOU'RE LAZY feature, BUT it does populate coupons and deals specically matched to the stuff you buy.
It's easy to load your member card from the site and you can print out a shopping list.
The only thing I wish that it had was a way to organize the items/shopping list by AISLE in your chosen store. It's very mixed up and when shopping with two of the Four Horsemen of the Apocalypse, you want to get in and out as quickly as possible so CPS doesn't get called from a epic mother meltdown in the fruitsnack aisle.