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  • SaferWholesale

SaferWholesale

Corporate Values

Overview

SaferWholesale has a rating of 2.82 stars from 1,105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SaferWholesale most frequently mention customer service, credit card, and golf cart problems. SaferWholesale ranks 34th among Auto Parts sites.

  • Service
    129
  • Value
    123
  • Shipping
    121
  • Returns
    77
  • Quality
    119

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 76.1%
Positive
35
Neutral
0
Negative
11
96
See all photos

What reviewers want you to know

Positive highlights

  • I recently used Safer Wholesale to purchase a Golf Cart.
  • It has been so awesome to have the customer service be so on top of things the way you guys have been.

Critical highlights

  • They sent me the wrong trike kit, and refused to take it back without me paying for the return shipment.
  • Contact your credit card companies, and report this fraud - They take money and don't deliver.
How would you rate SaferWholesale?
Business's Favorite Review

“Everything I Need”

Shane B.
3/4/21

The site has everything you need, and items you never knew you could get. I love the selection and that they will always work with you to get you a deal.

See full review
Top Positive Review

“Fun to ride golf cart”

Mike B.
4/14/22

Spoke with Ray and purchased the terminator electric golf cart. I ordered it fully assembled, took 3 weeks to arrive. Fast delivery and a fun golf cart. Nice company to do business with.

Reviews (1,105)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (188) credit card (30) golf cart (50) trike kit (10)
Thumbnail of user marys1192
1 review
3 helpful votes
February 8th, 2022

I purchased the e-trike. Beautiful well made bike BUT even my professional bike assembly tech had some issue with on line assembly video. Trike comes in A LOT of parts. It would be so helpful to have written step by step diagrams & assembly instructions on line + video option for more skilled bicyclists. NO paperwork in box. Shaky amateur assembly video online, whips too fast from one step to another & seems to miss some steps. Need diagrams of parts, wiring & placement of controls by handlebars.- probably OK for a skilled bike tech but in my opinion,, too vague &* quick for average buyer.

Tip for consumers:
request WRITTEN & simplified assembly diagrams, parts lists & step by step instructions in addition to the existing on line video assembly instructions which even confused a professional bike tech I hired to assembly the e-trike. Kudos to the parts department who did immediately send the missing battery for the trike.

Products used:
electric adult tricycle

Value
Shipping
Quality
Thumbnail of user kevinl1167
2 reviews
10 helpful votes
July 8th, 2020
• Updated review

Hello everyone well like I said on 06/01/20 I went online to www.saferwholesales.com and I made a $969.76 purchase for a model VIP 49CC GAS SCOOTER after a week I was given a call by someone at safer whole sales telling me that the VIP scooter is actually out of stock and will not be back in stock soon that they have a boom pyt scooter to give me if I agree to it so I did after another 2 weeks of waiting I called back got the run around and was even hung up on several of times repeatedly, I also was placed on hold for long periods of time like 45 minutes long I would just hang up finally I got through and asked to speak with management! A nice guy picks up takes my call he then informs me Mr Lopez I am personally taking care of your order thanks for being patient the problem is the front fender was cracked on the boom pyt model we were going to send you so I was then offered to choices a full refund or a later ship date of July 3rd 2020 for the boom pyt scooter he says to me a bran new shipment will be in and I and a couple others who have been waiting patiently and who has ordered in June will be the first ones to be shipped off no later than July 3rd 2020 so I picked a new color of choice scooter and today is 07/07/2020 I'm still waiting on shipping details and tracking confirmation? I am trying to be patient but my patience is really running slim I hope to hear from safer whole sales informing me of the status of my purchase any day now from what I was told by Bob the manager is that by July 3rd 2020 my scooter will be shipped off to me that they will then forward all new information with ship date and tracking over to me being that we just had 4th of July weekend I'm thinking it can be tomorrow when I finally hear something from these guys my gut feeling tells me I'll be getting my scooter this month some time soon? I will definitely be upset if I don't! I'll post my final last review on this when I receive my scooter if I do? Guys don't get me wrong if I receive my scooter this month and had to wait almost 2 months I'm gonna give them a good RATEING out of five BECUASE calling in trying to find out the status of my order is hell with the customer service guys but as far as the price and items and shipping goes I understand things happen but if I don't receive my scooter by the end of July giving them 60 days in total I will then give a poor RATEING and a bad review all the way around I'm not gonna be all upset for having to wait up until 60 days though because we are in the crisis of COVID-19 alot of people including myself are purchasing mopeds scooters and bikes orders get backed up and things do happen that causes delays so come when I receive my order this month you will hear back from me with another unboxing review if I don't receive it by the end of the month then you'll still hear back one last time from me with a bad RATEING review? But until then guys I'm just waiting trying to keep it positive!

Part #1 waiting on my purchase of a boom pyt 50cc scooter
June 18th, 2020
• Previous review

On June 1st 2020 I went online to saferwholesales.com I made a purchase via with credit card for a boom vip 50cc scooter four days later I was given a call by a employee from saferwholesales.com informing me that the scooter I paid for is out of stock that they do have a blue boom pyt 50cc scooter ready to ship out to me instead? I agreed to it but now it's been 3 weeks since I purchased on the 06/01/2020 so I gave them a call first I was on hold for 45 minutes so I hung up and called back same guy answers no apology for having me on hold for so long only to be told that the reason why my scooter has not been shipped out yet is because they have many backed up orders! I asked to talk with a manager I was out on hold for only 3 minutes this time a nice guy picks up tells me that he is personally working on my order and he insures me that it will be not to long from now before it is shipped out I was happy to hear this! I'm currently waiting on it still as of today 06/17/20

Thumbnail of user williamp174
1 review
5 helpful votes
January 2nd, 2018

Your price was higher than anyone else I could find for the particular item I wanted Superior jacuzzi steamer tub

Thumbnail of user mattp421
1 review
1 helpful vote
August 3rd, 2021
Verified purchase

I'm only reviewing for the discount, I will update with actual review once item purchased

Thumbnail of user rachelc732
2 reviews
0 helpful votes
June 28th, 2021
Verified purchase

I chatted with sales department and it appears nothing is available except for one model of the golf carts. Very disappointing and frustrating that it appears it's available but it's not

Thumbnail of user crashb2
1 review
0 helpful votes
August 7th, 2021
Verified purchase

Been looking for a Vehicle that I can put under my bus and get around but I couldn't find any good price ones there

Thumbnail of user raymondh264
1 review
12 helpful votes
September 18th, 2020

I can't leave review on the cart yet as I have not received it. Customer service has not been helpful at all. I ordered and paid in full for the cart August 1. They did tell me it would be 6 to 8 weeks. It has been 7 weeks and they can't/won't give me an approximate ship date. I am hoping to get a tracking number or status update real soon and also, hoping the cart is as described and pictured. I am not leaving bad overall rating until I receive it and it's not what they promise.

Thumbnail of user lewisc110
1 review
0 helpful votes
June 4th, 2021
Verified purchase

Easy all the way through. Made easy. So glad i found this place.

* SaferWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user erins508
1 review
0 helpful votes
May 21st, 2021
Verified purchase

Seem like good deals, just not sure on legitimacy.

Thumbnail of user davidl187
1 review
1 helpful vote
May 25th, 2015
Verified purchase

I've called twice and sent an offer twice. You called back 1 hour later once when I wasn't here and now with this e-mail. I'm not a desk worker and don't spend my day in front of a computer, so I can't wait for an extended time for an answer. Your deals seem fair and I'd like to purchase some items, but I fear the internet purchase of such big items without place I can't communicate with. You have lots of pop ups for talking but as of now it hasn't worked for me. Maybe I call at bad times.

Thumbnail of user russellb374
1 review
0 helpful votes
August 13th, 2021
Verified purchase

I typed safer and now waiting for my savings. I in fact I get HUGE savings I will edit accordingly. I put 3 stars for now but when I hit post it changed to 5 stars

Thumbnail of user jamesl300
1 review
0 helpful votes
April 3rd, 2017

Some of the engines they are selling are on eBay for $200 or less. By the time you work enough hours to pay for some of these items you can build one.

Thumbnail of user georges258
1 review
3 helpful votes
June 29th, 2017

You have a zuma moped for sale
Who is the maker of this moped and whats the best deal you can do on this moped

Thumbnail of user roxied6
1 review
0 helpful votes
June 10th, 2021
Verified purchase

Easy enough to navigate the site. Looking for an E bike to commute to and from work.

Thumbnail of user danm143
2 reviews
30 helpful votes
June 28th, 2016

I tried to buy a Bashan DB-08 Storm 250 motorcycle from Safer Wholesale. I was told the bike was in stock and was asked to pay by echeck to get the bike before someone else and at a price I could afford. I paid. When I checked the receipt I found they had changed the bike for a cheaper one. I called them and was told the bike I had ordered was out of stock and would not be getting any more so they chose this one for me? I told them I would go ahead and take the cheaper bike anyway as it was made by the same company and was a very good bike. One week later I called to check out my order and was told the bike they substituted for the Bashan DB-08 250 was not in stock and the they would not be getting them again. I asked for a refund and I received a refund check quickly.

Thumbnail of user alexk42
1 review
0 helpful votes
March 8th, 2015
Verified purchase

Well can't give u 2 much detail as I haven't purchased anything yet and I'm waiting to hear back to see if my offered was denied or excepted but so far I like the prompt response through email. I'm hoping to receive excellent customer service and maybe purchase other things in the future.

Thumbnail of user rickyr7
1 review
1 helpful vote
April 9th, 2015
Verified purchase

Recieved quad on wed april 1 had punctured tire bent wheel bent rack and cosmetic damage. Shipper# 985 278 910 please contact me@ *******987

Thumbnail of user randys15
Customer-Service S. – SaferWholesale Rep

I do apologize for the inconvenience, please be assured that customer satisfaction is our priority and we would like to resolve this issue in the most expedited manner. Please call us today 866-606-3991 and ask to speak to our parts/warranty dept. they will address any issues you might have.

Thumbnail of user rachelp30
2 reviews
2 helpful votes
July 22nd, 2015
Verified purchase

I made a best offer but they do not reply with a rejection or a counteroffer. After a couple days, I get a form email telling me to call them. It would be better to give buyers direct feedback. If you gave me an immediate counteroffer I might be interested in accepting. When it takes a couple days and you tell me to call, it suggests that my call won't be worth the time.

Thumbnail of user yayam4
1 review
0 helpful votes
May 8th, 2021
Verified purchase

Nice bikes with good prices, cool site, may be purchasing

Thumbnail of user sheniad
1 review
0 helpful votes
August 13th, 2021
Verified purchase

I called to verify if this was a safe and secure website. The man said if I wasn't do you think I would tell you. My reply well if your honest you would. I am interested in purchasing just hope I'm satisfied.

Thumbnail of user rafaeld19
1 review
8 helpful votes
September 26th, 2015

The sandviper I received was well built and rides great. Onlubhad one issue with bad throttle which was replaced twice ril we received the correct part with the correct connector. So based on the product performance I would raise my rating from a one tona three. The customer service and operations were problematic at first but everything was satisfied including the shipping charge which they refunded at 50% for the right product I would purchase from them again and be very clear bout shipping expectations.

Thumbnail of user randys15
Customer-Service S. – SaferWholesale Rep

Hello, im sorry for the inconvenience. Please call in today and ask for the tracking department they will give you a update on where your unit is. 866-606-3991

Thumbnail of user earlb30
1 review
0 helpful votes
March 13th, 2015
Verified purchase

The people that I have talked were very good on info. At this time I can't buy.

Thumbnail of user ds107
1 review
0 helpful votes
May 28th, 2015
Verified purchase

Too much hype. Discouraging hard sell. No confidence in price or quality.
Eliminate the noise & sell quality & service--otherwise you're for suckers only.

Thumbnail of user artm23
1 review
3 helpful votes
September 13th, 2015
Verified purchase

Still waiting to hear back on questions that have been asked. No information has been provided as of yet. I assume there is no live monitoring of the site so I'll patiently wait. Overall products seem to be available at a fair price, comparable to other similar sites.

Thumbnail of user williamt53
1 review
1 helpful vote
January 4th, 2015
Verified purchase

I am excited to do business with saferwholesale. However I haven't been able to make a purchase online as of yet. I keep hoping for a better deal and it just hasn't worked out. I get offers and when I try to respond to them they disappear.

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From the business

G. S. I. Is an industry leader in wholesale distribution. We have over 11,000 products and 1,000 distribution facilities in the United States. We sell products for Home, Leisure, Sport, and Lifestyle. Our prices are the lowest around because we ship the products directly from the manufacturer's distribution warehouse to the customer, without passing through a retail establishment. We customize our shipping to the specific location of our customer, so you will never be overcharged for shipping. We have customer service, tracking, sales, Parts and Warranty Departments all available for communication via telephone. We are here to cater to our customer's exact needs even though we cannot be physically near the customer.

Business Highlights

  • Nationwide shipping!
  • Call 1-866-710-6096
  • Nationwide Shipping!

Business History

Our business was started in 2000, specializing in Motor Sports. We used a mixture of local sales and internet commerce to gain a larger client base. We began to branch out and work with different manufacturers and distributors within a wide variety of areas. As our business grew so did the demands of our customers. We began as a small office with a handful of dedicated employees. As customer demand grew we branched out into numerous departments for customer relations and our organization grew to around 50 employees. Each of our employees has a special area of expertise and are designed to handle any type of issue a customer may have. As of today we have grown into an industry leader in getting a customer the lowest price for a product shipped directly from the manufacturer's distribution facility without passing through a retail establishment where price becomes inflated.

Company Representative

Thumbnail of user saferwholesalec
Mark C.
Customer Service
Typically does not respond to reviews
Owner And Operator of G.S.I. - Contact Me With Any Questions!

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