I blame myself for letting USAA push me into using SafeLite for the crack in my windshield. I told USAA I have what the BMW dealer calls, "a classic car in mint condition", a 2006 BMW V12. I told USAA these cars are very complicated but they kept transferring me to SafeLite when I called to report the damage. Well, first you have a 'Cable Guy' appointment with SafeLite: they come between 8-5 so you wait all day. I arranged to work from home. SafeLite called to let me know all of the parts for my windshield didn't arrive so they cancelled that appointment, a day lost. Next week the Tech came to my house, a very nice and eager fellow. I wanted to watch him work but didn't want to appear to be looking over his shoulder so I went in the house. About a half-hour later he knocked on the door and said he wanted to show me why he was stopping work: he had the whole windshield wiper assembly removed and said he couldn't get a spacer off and that BMW would have to do the work. Another day lost. As he left, by the way, he charged my credit card my $200 dollar deductible even though the work was incomplete. Mistake number 2, following SafeLite's guidance to have my credit card on record.

So now I need to make an appointment with BMW and they way that worked is that I took the car there, left it overnight and in the morning the BMW Tech took the wipers off, the SafeLite Tech put the windshield in, and the BMW Tech put the wipers back on. However, the technician etched the paint on the hood and left front fender with solvent, ruining it, and broke the passenger-side wiper assembly to the tune of $600. The paint work is scheduled for August 1st, 2022 and will be over $1,000. USAA said they use SafeLite because the BMW dealerships cost too much. Not really.

Then the actual nightmare began. When I called USAA they sent me to SafeLite Warranty and they could have cared less. I was told to upload the BMW repair estimate and I was promised, actually promised, I would get a call the next day and I would be "taken care of": I uploaded the estimate and waited all day the next day, Tuesday, for a call back. About 4:30 pm I called and was told they hadn't looked at any uploads and didn't know that status of my claim, but that before they could honor the claim they said they would have to send an adjuster and they would send one right away: that was three weeks ago. Whenever I call to ask how the warranty claim is going whoever picks up the phone knows nothing about it the current status but said they would look into it and call me back. To date not one person has ever called me back.

So, I called USAA and reported the damage as a separate comprehensive claim, another $200 deductible but I can't drive my car without working wipers and SafeLite has done nothing to date. Zero. Not even a callback. I doubt they've ever paid a warranty claim.

I've had the wipers repaired and it came to almost $700 once it was all done and as I've said, painting to be done in August. Right now my beautiful car has solvent streaks across the hood and down the fender but that will be repainted then.

Never, ever, ever, let SafeLite replace your windshield if you have a car you care about, and never, ever, ever, let USAA talk you into using anyone other than the installer of your choice. If USAA had done what I had asked I would have made one trip to the BMW dealership and been done. Oh, and by the way, if BMW had installed the windshield, it turns out, it would have only cost $100 more than SafeLite, and now USAA has to pay way more than that.

Like I say, I am disappointed in myself for letting myself be talked into something so inherently against my better judgement, you would think I would know better by now.

On December 20,2021, I brought my vehicle to my local Safelite Autoglass (Columbia, MO) for a warranty repair on a windshield they previously replaced in November, 2019. Safelite advertises a "Nationwide LIfetime Warranty" which sounds fantastic, however, that's where their service ends. The windshield I purchased from Safelite developed a stress crack that began on the edge of the driver's side, and progressed toward the passenger side. There was no impact, or evidence of such. In fact, glass impacts caused by projectiles leave very, very clear evidence in the form of: concentric fracturing (spiderwebbing) and compressed glass. Think of *any* bullet hole in glass, or *any* time a rock cracks a window or windshield. It was painfully obvious the windshield simply developed a crack due low quality manufacturing, poor installation, or possibly both. Upon scheduling the warranty repair and taking my vehicle in on the Dec. 20th, the technician commented "Oh, this is a warranty repair. Let me look at the crack." Sure, no problem. The technician looked at the crack, felt it with his hand several times, looked at it from several angles, then removed a pen from his pocket, and traced it along the length of the crack, back and forth, until he stated he could "feel something" that indicated an object struck the windshield, causing the crack and voiding the warranty. Whatever the technician "felt" could not be observed by the naked eye. I told the technician I couldn't see what he was referring to, and he stated it was extremely faint, and "wouldn't take much" to crack one of their windshields. I've spent at least three weeks going back and forth with Safelite and the Better Business Bureau, to no avail. After contacting the BBB, a customer service agent contacted me, promised I would receive additional calls from regional management to conduct a second inspection, etc... Of course, none of that happened, and after reaching out to the BBB again, I was told by Safelite a second inspection was not necessary, as their technician "clearly" found an impact point, though they refused to reveal what evidence suggested such. I strongly feel Safelite advertises a false warranty, and upon reading other complaints and reviews, it is clear they regularly use similar "mystery" impacts to deny many other customers, as well. I deeply regret conducting any business with Safelite, and will continue to share my experience with others given any opportunity to do so.

SCR*W THIS PLACE. My back window of my '98 Buick shattered Monday so my dad and I called this warehouse Tuesday. At first they said if we dropped off the car that afternoon it'd be done by Wednesday evening. So the first problem is that they apparently didn't have any of the back windows for my car in stock and they had to order one. So Tuesday, Wednesday, and Thursday I was patiently waiting and didn't contact them thinking they would fix it soon. Come to find out they didn't even call another warehouse to order the piece until FRIDAY because they 'couldn't find where to get that particular window'. It took them 4 full days to find that certain window piece, really? Because a '98 Buick Regal is such an uncommon vehicle?!? So now it's been 4 days and my car is still sitting in the parking lot where it first got damaged. So since I wasn't going to get a back window that day after I had called and asked what was going on, that Friday I went up to get a 'replacement' windshield, you know the plastic wrap they put on that only lasts up to 2-3 days. Well I had it put on Friday and now it's Tuesday! How the h*ll is that plastic wrap still going to cover and protect the huge hole in the back of my car on the fifth day when it's only supposed to last up to three?! THEN after they vacuumed the backseat of my car from where part of the glass shattered they left a numerous amount of glass! And I'm not talking about just the miniscule pieces that look like glitter, but pieces that are clearly visible to the human eye. And yeah, you might think "Oh, well it's glass it's clear and it's hard to see"... no. The color tint of my window was a light green AND every single piece of glass had thousands of cracks in it from how it broke so it was very visible when it was laying in my tan-colored backseats. If I'm able to take a REGULAR vacuum to my car and easily find shards of glass, that just means Safe Lite (@ Charlotte) did a less than half a** job. On Monday my dad and I had called again and this time they said that my window had been ordered and it was on it's way that day. After that was confirmed on the phone Safe Lite never called back so AGAIN, on Tuesday, we're calling them to see what the h*ll is going on. And from after calling them on Tuesday they claim that the window still has not arrived. It has now been a full week and this location is open Monday - Saturday, it's not like they don't have time to get their sh*t taken care of. Not even to mention that I missed part of work on Friday rushing to get there on time before they closed at '5' to have them clean out and temporarily repair my window. The lady at the front desk said they closed at 5 but yet the elderly man who worked on my car said they closed at 6. Get it together Safe Lite. It's been a full week and my car is still unrepaired and I have no idea when it actually is going to get repaired. What would I have done if this was my front window or someone else's per-say or a worse case scenario? I would have been immobile for more than a week now. How about you actually do what you advertise. If you want your car window fixed in a reasonable amount of time DO NOT go here! Thank you!