• SafeDriver

SafeDriver

Overview

SafeDriver has a rating of 1.17 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SafeDriver most frequently mention customer service problems. SafeDriver ranks 12th among Traffic School sites.

  • Service
    19
  • Value
    21
  • Shipping
    17
  • Returns
    13
  • Quality
    22

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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5
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How would you rate SafeDriver?
Top Positive Review

“Top!”

Shanu M.
1/9/23

Got my drivibg test today thanks to the driving instructor. He has a lot of patience with his student. With him you can feel free as a student. I am very happy with the lessons I have had. He explains everything well and calmly. I would recommend anyone to study with them. Safety driver thank you for all

Top Critical Review

“Certificate NOT ACCEPTED by Allstate”

Connie B.
9/17/23

They lie on their site and say that Allstate accepts their certificate. This is not true! I wasted 6 hours taking that course! I complained and did get a refund, but I wasted my time for nothing! That is FALSE ADVERTISING! Plus they signed me up for AUTOMATIC PAYMENTS without my permission! I opened a case through paypal to get my refund.

Reviews (52)

Rating

Timeframe

Other

Thumbnail of user connieb932
1 review
0 helpful votes
September 17th, 2023
Verified purchase

They lie on their site and say that Allstate accepts their certificate. This is not true! I wasted 6 hours taking that course! I complained and did get a refund, but I wasted my time for nothing! That is FALSE ADVERTISING! Plus they signed me up for AUTOMATIC PAYMENTS without my permission! I opened a case through paypal to get my refund.

Products used:
I took the defensive driving course since they said Allstate would accept it, but they didn't. The course itself takes 6 hours. Each section is timed and it won't let you move on to the next section, even if you finish early. The test only had 10 questions. I question the validity of the course and test.

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Value
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Thumbnail of user paulm1923
1 review
20 helpful votes
July 31st, 2020

As stated by others, this "company" lies about costs. After you spend 4 hours working, it costs you another $29 for an EMAIL of your certificate! Then they try to charge for dumb services like a text notification of completion. $15 bucks, then hit next "oh how about $7?, hit next again "oh now it's only $5. That just proves they're liars that didn't have to try and charge you $15.

Thumbnail of user toma969
1 review
5 helpful votes
June 13th, 2022
Verified purchase

I wish I had come to this site prior to signing up with these jokers.
* Have to opt out of $39.95 email certificate delivery and a bunch of other scammy offers about a dozen times—once at the beginning of the course and then had to click through about six screens confirming that I *really* wanted USPS delivery despite how bad they say the post office is. These options are not displayed until after you've already paid the initial $25.
* Most of the material is from 2013.
I'm sure there are better options out there. If I need another course I will shop around.

Tip for consumers:
Do not pick these folks. Shop around.

Products used:
Texas defensive driving course

Value
Shipping
Quality
Thumbnail of user nidasala
1 review
1 helpful vote
July 25th, 2023

Why would they make sign up for subscription and you only need to use it one.what a scam. Please don't use this site

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Value
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Thumbnail of user gordonl166
1 review
2 helpful votes
October 1st, 2022

I wish I would've read the reviews before I wasted my money with the scammers. They say to get your certificate emailed it's a "nominal" charge. It's $29.95 which is more than the cost of the course. I didn't even go to the complete transaction screen but they charged my card when I put the information in. I called the 800 number only to find out that even when it was between 8 to 5, the recording said their office is closed. Going to have to dispute it with MasterCard. What a rip off.

Thumbnail of user merrellb1
1 review
3 helpful votes
May 12th, 2022

Start by saying it's a low cost course, (which it is at $5.95) then hit you with cost after cost. For example $29. To email certificate, then another $15. Times 2 to notify the organizations that need copies. There were other costs if you aren't very careful and turn them down. So frustrating and it seems to me deceptive.

Service
Value
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Thumbnail of user shanum1
1 review
0 helpful votes
January 9th, 2023
Verified purchase

Got my drivibg test today thanks to the driving instructor. He has a lot of patience with his student. With him you can feel free as a student. I am very happy with the lessons I have had. He explains everything well and calmly.

I would recommend anyone to study with them.

Safety driver thank you for all

Thumbnail of user malloryl11
1 review
7 helpful votes
May 19th, 2020

The course itself was fine, nothing special really. I had issues receiving my certificate in the mail, paid $34.95 on top of the original $25 for the course to receive next day shipping. Did not get my certificate until 5 days later! Not only that but their customer service was HORRIBLE. Completely useless and RUDE.

Thumbnail of user harveyv21
1 review
2 helpful votes
May 7th, 2022

They have a lot of hidden charges, they dis not disclose that if you fail, you have to pay the full amount again. They should have disclose it. Upon checkout, they will let you pay $29.95 to receive on the email other option if you want it for free USPS 11-30 days and they put Alert: Post Office FAILS delivery time performance targets! See Postal Regulatory Commission Report detailing failures.
This company will go down, for being distrustful and deceiving. DONT TAKE THE BAIT as advertised $5.95... ZERO RATING

Thumbnail of user godsonk
1 review
2 helpful votes
September 5th, 2021
Verified purchase

This business is a scam. They are all out to get more money from you. Got 11/20 and was asked to pay another full amount for a retake which was not posted on their website.Safedriver.com is a waste of precious time. It is all a scam to get you to pay more for nothing.

Tip for consumers:
Look for other reliable options that will tell you what to expect straightforward

Products used:
defensive driving course

Service
Quality
Thumbnail of user susani101
Susan I. – SafeDriver Rep

Thank you for your candid feedback.

A review of your account indicates you have completed the course however are having difficulty with the final exam. The final exam is an open book exam. Please call us at 877-299-4511 and we will be happy to explain to you how to use this function.

We appreciate the opportunity to work with you towards a resolution.

9/8/2021 Thank you for taking the time to take our call and speak to us yesterday. We appreciate the opportunity you gave us to resolve your issues and assist you with your course. We strive for 100% customer satisfaction. Please let us know if you need additional assistance.

Thumbnail of user jim_cross
1 review
0 helpful votes
March 19th, 2024

They state "Lowest Price" at $25.00 then after you have checked in and paid your $25 plus a 4 dollar fee they tell you that you will receive your proof of completion for the courts in 2 to 3 weeks unless you want to pay an additional $39.95 to have it sent to your email within a few hours. Big scam artists!

Products used:
Defensive Driving Course

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Value
Shipping
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Thumbnail of user soit2
1 review
0 helpful votes
January 9th, 2024

I just finish their course on 01-09-24 and they now make the tests very difficult to pass. I failed the first test and had to pay for the second test. The questions are unreasonably hard on both tests. I have a partial test questions they asked.

Value
Quality
Thumbnail of user danad660
1 review
0 helpful votes
February 25th, 2024

At end of all 14 Chapters, you must re-enter. EVERY TIME it tells me I've given WRONG answer( but NOT!). After 8 chapters, I've wasted MORE THAN 1HR re-entering. Whole weekend, still not finished! Don't BUY!

Tip for consumers:
Took ALL WEEKEND to not yet complete 8 hour course!!! Tells me wrong answers to my KNOWN security questions after EVERY CHAPTER!!!!

Products used:
Same

Service
Value
Quality
Thumbnail of user tabithag59
1 review
0 helpful votes
December 8th, 2022

I got charged for this course before I ever clicked complete purchase or anything. When i saw they charged $30 to get an email of your certificate I chose to do Aceable instead. Got charged for the course, never got an email saying I got charged. Sent them an email about it and they didn't respond, called today and spoke to Lucette who was very rude. Interrupting me the whole call and practically yelling at me by the end of it.

Thumbnail of user chasec98
1 review
1 helpful vote
March 8th, 2022

The site charges $25.00 for the defensive driving course, after you pay up front and complete the course... it then offers to email you your certificate immediately... for an additional $30.00 and then goes onto warn you that the postal service loses mail all the time and that you might not even receive your certificate if you decide to have it mailed to you... so you'd better pay the extra email fee and then add another guarantee on top of that for $14.99 so that it'll reach your email no matter what happens... that's the only way to make sure you get it.

Disgusting business practice.

Tip for consumers:
Use another web service.

Products used:
Defensive Driving

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Value
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Thumbnail of user mechelleg
2 reviews
4 helpful votes
December 27th, 2023

I blame myself for not googling the reviews on this company. So glad that I just let the video play and really didn't pay any attention to it. The test was very easy and that was no problem. When I went to certified the certificate, it wouldn't go through, that's when I knew that this place was not legit then when I went online and saw the reviews I knew that I messed up my husband did the AARP defensive driving course and it was half of what I paid for this one. I will be getting my money back from my bank after it comes out of the pending state; they need to be stopped.

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Value
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Thumbnail of user josephl760
1 review
10 helpful votes
June 14th, 2020

The sign-up and advertising is very misleading. They advertise $25 and that the certificate will be emailed to you -- but the email is an additional $30. Other online courses are much more reputable. SafeDriver does NOT show you BEFORE you pay the $25 how much it will cost to have it e-mailed. Others will. Do yourself a favor, save money, and take another course.

Also -- don't believe the ShopperApproved reviews they have - those are bought and paid for.

Tip for consumers:
Avoid giving SafeDriver your money!

Service
Value
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Quality
Thumbnail of user sf295
1 review
0 helpful votes
April 24th, 2023

I don't want to have to report this company to the Better Business Bureau. I will be forced to do so if my certificate of completion does not reach the New Jersey DMV by this week. It's already the end of APRIL! I am out of work now and Amazon will not approve my background check until the New Jersey DMV takes 2 points off of my license. The DMV is waiting to receive my certificate of completion for this driving course. I completed this course at the beginning of April 2023. It's taking too long to reach dmv nj. I can't work til dmv gets it & takes the points off of my driving record. I am out of work until my certifiable of completion reaches the NJ DMV. Please escalate my certificate of completion to the New Jersey DMV. Amazon will not approve my background check until the 2 points come off of my license. I keep repeating myself because this is an extremely urgent matter!
Thank You.

Service
Thumbnail of user suleymans
1 review
6 helpful votes
July 13th, 2020

If they call it themselves a team or company, Sorry but they are just garbage that can talk and act like human

Thumbnail of user craigm682
1 review
4 helpful votes
April 22nd, 2021

Choose an email copy of certificate.
-Its 25.00 for the class...
- Another 29.00 for email copy
-its like 7-8 hours. (WAY TOO LONG).
- 10 Timed pages- you can not proceed until timer is up and they force 10-15 minute breaks (about 2)
- Too many authenticity pop-ups.
- Cheesy Comedian videos. (Think grade school)
- Common sense; Easy to pass (but they give 3 chances if you struggle)
- Nickel and dime offers for upgrades and shipping. Just pay the 25 for class and 29 for email copy, Email copy delivered to me within 30 min.
- Its Ok, but will never choose this site again.

Thumbnail of user angelicc7
1 review
0 helpful votes
July 8th, 2022

Took course. Lost 4 hours and 37.00.
Allstate did not honor the discount even though it states in bold letters in the heading, "ALLSTATE Driver's Defense Course"
The website us actually "defensive drivingcourses.com/allstate-auro-car-insurance-discount-defense-driving/ This is a third party, however, it appears as an official allstate site. This sounds like a class action lawsuit. Zero Stars!
PLEASE CONSULT WITH YOUR INSURANCE COMPANY BEFORE... TAKING THIS COURSE.

Tip for consumers:
Ask questions with insurance company before taking this scam course. Very misleading!!

Products used:
Took course but insurance company did not honor discount, because they are not affiliated. Not their website.

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Thumbnail of user sarahw610
1 review
5 helpful votes
March 21st, 2020

It's not just the $25 they advertise, they then charge you $30 to get a emailed certificate, the course takes all f-ing day, and you cannot just take the tests and move on - you have to wait 25-50 mins PER section and there are 13, and it constantly tests you with 90 second pop ups to make sure you're still there and upsells you constantly. There has to be a better one.

Thumbnail of user sputnikcergaming
1 review
0 helpful votes
October 5th, 2023

This driving school sent unsolicited mail to my address without my consent. What's worse is that they do not conceal the contents of the message, and in this case, another person living at my residence picked up the mail and read TRAFFIC CITATION INFORMATION in BIG BOLD FONT as well as the details of "Careless Driving." I will go out of my way to avoid this traffic school and I will use someone else.

Thumbnail of user derrickc181
1 review
0 helpful votes
August 9th, 2022

You think you're getting a deal until you finish the course, then BOOM! Ridiculous a la carte prices.

Thumbnail of user patricias2090
1 review
4 helpful votes
March 18th, 2021

I took the defensive driving and then was charged an additional 75.00. Customer service is non existent

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Value
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Thumbnail of user susani101
Susan I.
Typically does not respond to reviews

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