• Saatva Mattress

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Overview

Saatva Mattress has a rating of 4.29 stars from 35 reviews, indicating that most customers are generally satisfied with their purchases. Saatva Mattress ranks 52nd among Mattress sites.

  • Service
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  • Value
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  • Shipping
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  • Quality
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What reviewers want you to know

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How would you rate Saatva Mattress?
Top Positive Review

“Best Mattress”

Helmii M.
10/22/19

Best Mattress I ever used, the experienced was great and much comfortable. I just want to give 5 stars for this superb mattress.

Top Critical Review

“Sketchy business practices”

Jody W.
1/5/21

I ordered a bed set on 12/18/20, they indicated that it would be "white glove" delivery and set up within 8-15 days. After about two weeks, I hadn't heard anything about delivery being imminent and so reached out to them. You can't talk to a person, they tell you in their voicemail to send a text or email rather than leaving a message. I did so and got a response via text saying they would get back to me within 72 hours. They responded within that time frame stating that their acknowledgment of order indicated at the bottom (in a lighter font so it is easily overlooked) that it would take an additional 8-10 days due to Covid issues. After reading their BBB reviews, I saw that this happened to many people and additional delays had subsequently occurred. Not wanting to wait for 2-3 months to get my new bed, I texted them that I was only going to wait for that additional 10 days, and if they couldn't deliver my bed by that date, that I was going to cancel my order. They responded promptly by cancelling my order, saying they couldn't guarantee it would be ready in time (this was still 7 days in advance of the deadline). To their credit, they did refund my money promptly (the same day). I feel it is false advertising to continue to state on their website that they will deliver in 8-15 days when they know well and good that they will not be able to meet that promise, and automatically extend the deadline in their receipt of order (with a lighter font at the very bottom which is hard to see). The mattress may be great, I wouldn't know, as I didn't receive it. They claimed (to other people) that they were having trouble getting materials, but that doesn't change the fact that they still claim 8-15 days delivery. If you don't mind waiting 2-3 months to get a new bed, go for it.

Reviews (35)

Rating

Timeframe

Other

Thumbnail of user tomp446
2 reviews
2 helpful votes
October 22nd, 2019

Best Mattress I ever used, the experienced was great and much comfortable. I just want to give 5 stars for this superb mattress.

Thumbnail of user shaunar160
3 reviews
8 helpful votes
March 20th, 2019

Great product, Super fast delivery by two helpful gentlemen. Will deal again.
Regards and thank you...

Thumbnail of user dani4111
Dan I.
5 reviews
1 helpful vote
January 5th, 2016

Besides absolutely loving my new mattress, I can't say enough good about the amazing, quality customer service. The online customer chat is a really great feature and they quickly answered all of my questions. The delivery crew was equally impressive. Saatva, you have another loyal customer. I sing your praises to anybody that will listen.

Thumbnail of user michaelo67
1 review
0 helpful votes
November 6th, 2015

Finding a mattress that doesn't have that horrible off gassing smell was difficult. I tried a few stores, but found the Saatva brand was of interest. I decided to use this site and was pleased by not only the prices, but also by the fact that they are eco-friendly! I can sleep better now, not only knowing that I'm not inhaling such horrible gasses, but also that I didn't break my wallet in order to get it.

Thumbnail of user robertd239
Robert D.
4 reviews
0 helpful votes
February 27th, 2016

We are on our 3rd week sleeping on our Cal King luxury firm mattress. After sleeping 8 years on a Sleep Number, I was a bit skeptical, to say the least. Omgoodness - this bed is an answer to our prayers! Before buying the Saatva, we purchased a Simmons and ended up returning it. I'm glad we did - and saved over $1000 in the process. I have multiple back injuries, and have experienced a huge improvement since using this bed. Thanks Saatva!

Thumbnail of user maryd176
1 review
0 helpful votes
October 28th, 2015

Most mattresses are delivered in a box or wrapped up and need to inflate and set up before you can even sleep on it. Saatva has a white-glove delivery service instead of a packaged bed delivery. Once they arrive, they set up the mattress and take away the old one, allowing me to sleep on it right away! And when something came up with the mattress, they kept me in the loop until my purchase arrived, I couldn'r have asked for better service!

Thumbnail of user ericg71
Eric G.
6 reviews
1 helpful vote
March 19th, 2016

I just had to write this review because if you are in the market for a high quality bed you - have come to the right site, my friend. This company truly stands by its product. I would not buy my bed anywhere else but Saatva. For the price, you absolutely can not find a better luxury mattress then Saatva!

Thumbnail of user bills191
Bill S.
4 reviews
0 helpful votes
October 28th, 2015

I got the mattress yesterday and I had the best night sleep ever last night. Being disabled, I need solid firm edge support to dress and this Saatva fits the bill. Great price and a great mattress. I'm never buying a showroom mattress again.

Thumbnail of user barbarar107
1 review
0 helpful votes
November 27th, 2015

A lot of foam mattresses sag at the edges and being a big guy, I need support there. Saatva's mattress has a mix between coil support and foam. With my new mattress, I can sleep comfortably on the edge and it feels as if I were sleeping in the middle. I haven't slep better in ages!

Thumbnail of user lisaz10
1 review
0 helpful votes
June 7th, 2015

I have been sleeping on a spring bed for a while but it wasn't until I tried Saatva's mattress that I actually slept. I didn't realize how much sleep I had been missing out on and the Bed Spring is a wonderful addition to my new mattress. It was the best decision I have ever made and I sleep a lot better now!

Thumbnail of user kevinn31
1 review
0 helpful votes
March 16th, 2016

My bed was starting to be uncomfortably soft. I needed a new mattress that had great support and the comfort I wanted. Saatva not only has a firm support system, but it's mixed with the foam padding to create the perfect bed! I couldn't recommend this bed more!

Thumbnail of user jimr75
11 reviews
28 helpful votes
December 15th, 2016

Before I a purchase anything expensive, I research until I'm 99 percent sure I have chosen the best. For over a year, I investigated almost every mattress from TempurPedic, The Sleep Number, Simmons, Beauty Rest, etc. During my quest for the best, a friend of mine mentioned a company located out of Texas, Saatva. I had never heard of them.

I have a herniated disc due to being rear ended by a Jeep doing 60 mph and me sitting still. He never touched is brakes. I'm lucky to be alive. Every morning was an ordeal to get out of bed and then pain for the rest of the day.

I decided after all my research, that my best choice was Saatva. What did I have to lose. If for any reason I wasn't happy, I could send the mattress back for a full refund. They offer three degrees of firmness. From there, I chose the size and depth. The total price including delivery was $1,400.00 for a California King.

The men who delivered the bed were great and they took my old mattress as well. I couldn't wait since it had been over ten years since my last new mattress. After the first night of sleep, I woke with less pain than I had since before the accident. This mattress is so comfortable and now I actually jump out of bed and only experience pain when I over did things the day before.

I don't know anywhere you can buy an American made mattress, this comfortable, for such a reasonable price. I see now, they are advertising on television and internet. But they are still an online business to keep cost down.

If you're in the market for a mattress, do you homework, read the reviews on the internet, Consumer Affairs and here on Site Jabber.

You not only will get a great night's sleep, you'll do so with money in you pocket you saved by not buying an expensive, overrated mattress.

I should mention, I bought mine in 2014, so the prices may have changed, but I'm certain you won't find a better mattress at this or any price.

I went to their website as well as read reviews on the internet including Consumer Affairs and SiteJabber. First, I was knocked out by their prices. Next I was impressed by their 100 percent satisfaction guarantee. Finally, I liked the fact that I got to build my own bed and that it was manufactured in the USA.

Thumbnail of user damonc16
1 review
1 helpful vote
July 16th, 2013

I am posting this review because I would like to extend my warmest thanks to Saatvamattress.com for the satisfaction they have given me. I purchased twin mattress from Saatva last May and was happy with the customer support this site provided. More to that, I am very much happy with the mattress, I got more than my money's worth. Saatva mattress is indeed a luxury mattress at a very affordable price.

Thumbnail of user elizabethm108
75 reviews
123 helpful votes
December 28th, 2016

Great mattress, the best. Great price a swell and reliable delivery. As you may--or may not know, obama has passed a law requiring every mattress's manufacturer to place rat poison inside all mattresses as a fire deterrent (You may say, wait a minute, presidents don't pass laws in a democratic republic like ours, Congress does. Correct. No president pass laws anywhere, kings do, but obama has been an exception). If you research the subject http://www.strobel.com/making_news.htm you'll find out that this company is willing to build up a mattress for you without rat poisoning if your doctor states that you are allergic (who woudln't be?). Strobel even offers a list of physicians throuought the US willing to work with you. My mattress was pre-obama 'rat-poison' so it didn't have the poison, but it was old. I didn't want to go a physician route, concerned that it would be time consuming, so I've been looking for an organic mattress for quite sometime. I did a lot of research that included reading blogs and clicking on links for an extensive period of time and the price for an organic mattress varied from $1,500 to $23.000.00. I guess my angels were with me when I decided to use another search engine (duckduckgo.com and I should write a review about this) and bingo, found this company named above and the price was nothing even close to all the other organic mattress that I found researching from coast to coast, not to mention that the fees for delivery from the other companies ranged from $450 to $700 and I paid only $100 ($99) for delivery, but I had no idea how much an organic mattress would change my sleep, affect my health and even my moods. WHAT A DIFFERENCE! If I understand it correctly they use herbs to $#*! fire (and I think I noticed their perfume for about 2 or 3 days and then it went away, which is good because I'm not into perfuming things), but the sleep I got out of it was phenomenal and the price was a bargain. Saatava asked me for a review. They had a great customer service and called me to check if my order was corrected etc. but I want to write one review only which would include the quality of the mattress itself and not just about customer service, so I waited to receive the mattress and to try it for a few weeks. The mattress is luxurious, high, as I asked, and offered me a comfort that I have never experienced before with my previous mattresses (My mattress was the top of the line when I bought it some years ago) and to be honest, if it wasn't for the fear of the rat poison, which I read was making many employees that work at mattress companies severely ill, I would not have searched for an organic mattress and in all fairness, if it wasn't for this engine duckduckgo, I would never have found this company either. You can check them out at saatva. I'm very impressed. An organic mattress will change your life, it changed mine. Whether you buy there or somewhere else, an organic mattress makes a huge difference. Now, companies out there should have an option "how did you find our products" other than 'google', such as "name the search engine". For most part, if you want to inform a company that you found them on the internet you have to say you found them on 'google' which may be true for the most part, but not always.

Tip for consumers:
You can disucuss with them what do you think would be a good height for your mattress and other areas of customizing your mattress. They are knowledgeable and courteous.

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