Developed in part with a grant from
the National Science Foundation
Review of Russdarrow

Russdarrow reviews

Is this your business?
1 review
Suggest Category
Tel: 888-860-8266

1 Review From Our Community

All Reviews

davidc253
6 reviews
2 helpful votes
12/11/18

Russ Darrow Group advertises: Experience the Difference...Better Service Better Selection Better Pricing.I did not experience any of those advertised traits, quite the opposite. While waiting for my first oil change service at Darrow last summer, I was looking seriously at buying a replacement car, a Honda. On my 2nd visit I was treated poorly; Darrow personnel wererude, offensive and indifferent. I am no longer considering Darrow-Honda for a new car of any brand they sell because of failures.Russ Darrow failed and fails:Failed to honor its own issued oil change coupon, dishonoring an appointment forserviceFails to engage the customer with respectFailed or is incapable of writing a standard business letterFails to respond or reply to written complaintsFailed to follow through as promised with customer serviceRuss Darrow
has institutional indifference. Simply said, they just don't care about
basic courtesy, respect and service. The customer is second class or
disposable when[the customer] refuses to take poor treatment as the usual and customary norm [for Russ Darrow]. I rate Darrow service department as "F" ; management sales and customer service"F". I now am someone else's customer and happily driving a Mazda 3' but will buy a Honda from someplace else.Other dealers are happy to have a new customer. Darrow management, customer service and sales did its best to be dismissive and indifferent. If
I accept poor customer service without objection, I deserve it. I'm not
asking for ring-kissing deference, just courtesy and respect. I don't
have to accept being treated rudely or ignored by Darrow, let alone pay for it, by being a returning customer.

Customer Questions & Answers

Questions? Get answers from the Russdarrow staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

Business owners: What’s your side of the story?

Register now for free – get notified of new reviews, respond to consumer feedback, add new photos to your page and much more.

Manage your business
×
Have a question about
Russdarrow?
Post Review